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Direct Unlocks has a rating of 3.3 stars from 1,424 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, new phone, and sim card. Direct Unlocks ranks 4th among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
22,049 reviews
No positive highlights yet
I would like to take this time to thank you all for such a successful service. DirectUnlocks helped me out so much and I really appreciate it. The website was very easy to navigate and very fast. I was able to unlock my 11 max pro with at&t for under $400. Which with AT&T it would of been higher.In 1-3 days (because I did it on a weekend) my phone was unlocked and ready for me to use I've actually recently told friends about Direct unlock and 2 are already using them as well. I recommend 10/10🙂 Nadia J. Lindsey
This is a scam. Please don't waste your time or money by visiting this site. Nowhere on their advertising page does it mention that you will be charged an additional $50.00 to complete the service. When I asked for a refund, they hit me with some nonsense about agreeing to the terms on the checkout page. I am extremely disappointed at this slick way of tricking people into spending some initial money upfront while charging you an additional fee to complete the full service.
I would like to take this time to thank you all for such a successful service. DirectUnlocks helped me out so much and I really appreciate it.
The website was very easy to navigate and very fast. I was able to unlock my 11 max pro with at&t for under $400. Which with AT&T it would of been higher.In 1-3 days (because I did it on a weekend) my phone was unlocked and ready for me to use I've actually recently told friends about Direct unlock and 2 are already using them as well. I recommend 10/10🙂
Nadia J. Lindsey
The most convenient way for me to get my phone unlocked.
The most convenient way for me to get my phone unlocked.
Initially, I had reservations due to the considerable amount of negative feedback concerning locked devices. However, the positivity and reassurance provided by Direct Unlocks' team were instrumental in my decision to proceed with the service.
Their team maintained an optimistic attitude throughout the process, which was greatly appreciated, especially considering the possibility of failure. I am pleased to report that the unlocking was successful, and my device is now functioning flawlessly with my preferred service provider.
Thank you once again for your dedication and excellent customer service.
Hello Bruce,
We're thrilled to hear about your positive experience with the unlocking service and truly appreciate the time you took to share your feedback. It's rewarding to know that our team's optimism and dedication played a significant role in your satisfaction. We're delighted that your iPhone XR is now working seamlessly with your service provider of choice. Your acknowledgement of our efforts means a lot to us.
Thank you for choosing Direct Unlocks, and if you ever need assistance in the future or have any friends or family who could benefit from our services, we're here to help. Have a fantastic day enjoying your unlocked device!
Warm regards,
Charlotte
Before making payment, I read reviews from customers and all of them gave very positive reviews which reduced my suspicion about this service. To unlock the phone, five days were asked. Interesting thing is, it is easy to track. It took six days for fixing because it seemed to be complicated. However they acknowledged for delay. I am so happy because I am enjoying network from different countries.
Thank you very much
Hello Antony,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that our tracking system made the process convenient for you and that you're now able to enjoy your iPhone SE on various networks around the world.
We apologize for the slight delay and are grateful for your understanding regarding the complexities involved in unlocking your device. At Direct Unlocks, we always strive to meet our delivery times, but occasionally things can take a tad longer to ensure everything is done correctly and to your satisfaction.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Enjoy your unlocked phone and the freedom it brings!
Warm regards,
Charlotte
Good service but it costed me almost 80£+ to get my iPhone7 unlocked... that's almost the price of a brand new phone. Also, you don't know how much you need to pay up-front which is very annoying... so overall I have mixed feelings
Thought at first "oh gee look another rip off site". Had to pay 2 different fees THEN wanted 200 for the premium unlock! But faster and BETTER than expected my iPhone 14 was unlocked without any hassle at all! (To be fair the phone was under contract & still a win)! Worth every penny! 🚀🔥
Hello there!
Thank you for taking the time to leave your review. I'm thrilled to hear that your iPhone 14 Pro Max is now successfully unlocked, especially considering it was under contract—that's definitely a win in our books too! 😊
It's great to see that you recognized the value of our service after the initial concern regarding the fees. We strive to be transparent with our costs, and as noted on our website, there is an Eligibility Check followed by an Unlocking Payment for our services. Plus, for some tougher cases, the Premium Service is available to ensure we can tackle even those under contract, like yours.
We're here anytime you need our services again, and we aim to provide the same level of swift and effective service you experienced. Should you or your friends need assistance unlocking any other phones in the future, remember, we've got you covered!
Have a fantastic day with your unlocked device! 🎉📱
Best regards,
Charlotte
Don't trust these cowboys especially Luke, they will charge you £23 after you have paid that they will then ask you for more money. After a week they will tell you unlock overdue and refuse to refund your money. Its s complete scam. I have today reported them.to trading standards and waychdog
They checks they claim to do its all a sham. I am filing multiple complaints against them. You took £53 from so simply unlock.or refund. SCAMMERS
I was skeptical at best when I found Direct Unlocks via a Google search, my bank even flagged the purchase as suspicious... But I took the risk anyway, and could not be happier! Took a few days to get my schedule to align with the technician from India, but once connected it took him less than 10 minutes to get my Verizon phone unlocked and working on the Total Wireless Sim. Was a little pricey for the live technician service, but still saved me from having to buy the same phone from Total for $499...
Hello Brian,
Thank you so much for taking the time to share your experience with Direct Unlocks! We understand the initial hesitation and appreciate you placing your trust in us. It's great to hear that the process was swift and successful once you connected with our technician. Your feedback on the value of our service is very important, and we're delighted that we could help you avoid the need to purchase a new phone.
If you require any further assistance or have any more questions in the future, don't hesitate to reach out. Thank you for choosing Direct Unlocks!
Warm regards,
Charlotte
They were unable to help me with the phone unlock, even up to today, February 8,2022, but they were able to refund me the second payment at my request. I would say avoid using them if your phone is locked to Xfinity, as it appears to be an issue with that service provider.
Former Review Title: Highly Dissatisfied So Far
Placed an order for an unlock on December 15,2021 - I paid the initial payment and the follow up one, figuring it was worth it if the process was taken care of as fast as all these other reviews said. As of today, January 21,2022, my phone is still not unlocked. They're very responsive to emails (so far) and I've been emailing them every couple of weeks, so even if the response is just 'we're chasing them' at least it's -a- response?
I don't know what the problem is and can't seem to get a good answer. It might be an xfinity problem? Is it because I ordered the week before Christmas?
My hackles are raising a bit, for lack of a better way to put it, as the website seems to just display a static 'progress at 99%' message instead of updating dynamically with time passed or progress based on something external, and the support email says that 'once it reaches 100% they'll give it priority'. I'm giving them the benefit of the doubt for the time being, but I'm getting frustrated.
No inicio fiquei um pouco preocupado com a credibilidade, pois tive que efetuar dois pagamentos sem ter uma garantia. Mas a Direct Unlocks foi me atualizando do andamento do processo de desbloqueio, passo a passo. E realmente cumpriram com o prometido, estou com meu IPhno 11 desbloqueado. Estou muito feliz, e com certeza quem precisar dos serviços da Direct Unlocks podem realizar com a maior tranquilidade. Nota 1000!
Olá James, Obrigado por reservar um tempo para deixar uma avaliação tão positiva e detalhada! Ficamos muito felizes em saber da sua satisfação com o serviço de desbloqueio do seu iPhone 11 Pro da Nextel México. É maravilhoso saber que as atualizações passo a passo que fornecemos lhe deram tranquilidade e que no final você ficou feliz com o resultado. Sempre nos esforçamos para oferecer um processo claro e direto, e é fantástico que você tenha conseguido desbloquear seu telefone com confiança. Obrigado por reconhecer nossos esforços com uma "Classificação 1000!" Se você ou alguém que você conhece precisar de nossos serviços no futuro, tenha certeza de que estamos comprometidos em fornecer uma experiência transparente e confiável do início ao fim. Atenciosamente, Carlota
I purchased an unlock from this company which estimated delivery in 6 days, it is now 68 days with no delivery. I have been trying to reach them many times, i only get same automated response every time. I requested refund As per their refund policy, i only get automated response. After several attempts to get a status of my purchase, they dont even reply with automated response anymore. Once they receive payment, don't expect much from them. Not fair at all!
Tip for consumers:
They do not provide refund, not even per their refund policy!
The website is vague abd full of hidden fees. They won't allow you to pay with credit and make you pay with debit so that it's harder to get your money back from your bank. 100% scam, fraud and extortion. The average unlock, from them, is over $200. They made me pay $28.99, $50, then tried to make me pay $193. It's not worth it.
Hello,
Firstly, I want to thank you for bringing your concerns to our attention. It's essential for us to hear feedback, and we're here to clarify any confusion regarding our payment and fee structure.
I'm truly sorry to hear that you feel the fees were not transparent. Please allow me to explain the payments you've highlighted. The initial charge of $28.99 is for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. The subsequent $50 payment is likely for the Unlocking Payment, which is part of our service process. As outlined on our checkout page, all potential costs are disclosed before purchase to ensure our customers can make informed decisions.
We strive to offer a competitive service, and in some cases, depending on the network and phone's status, additional charges may be necessary. The amounts you've mentioned seem to relate to a Premium Service, which applies to specific situations such as unlocking an iPhone that is harder to unlock due to network restrictions.
I understand the costs might come as a surprise if the details were not reviewed at the point of purchase, but please rest assured, they are stipulated in our terms and conditions, and we are committed to providing a genuine service.
It seems like your request is currently awaiting payment, and we encourage you to continue with the process. Remember, we are here to assist you every step of the way and are eager to ensure your experience ends in satisfaction.
Without your IMEI, unfortunately, I cannot provide specific information about your order. For personalized support and assistance with any further questions or to proceed with your unlock, please use the Live Support feature on your tracking page, as our team is ready to offer any necessary guidance.
We genuinely hope we can turn this experience into a positive one for you.
Best regards,
Charlotte
This is a scam. Please don't waste your time or money by visiting this site. Nowhere on their advertising page does it mention that you will be charged an additional $50.00 to complete the service. When I asked for a refund, they hit me with some nonsense about agreeing to the terms on the checkout page.
I am extremely disappointed at this slick way of tricking people into spending some initial money upfront while charging you an additional fee to complete the full service.
Hello,
Thank you for taking the time to share your feedback with us. I'm really sorry to hear about the confusion and disappointment you've experienced with the additional charge. I can understand how frustrating unexpected costs can be.
To clarify, the eligibility check is a separate process that is necessary to determine if the phone can be unlocked, and this cost is incurred at the beginning of the service. If the phone is eligible for unlocking, there is an additional unlocking payment required to complete the service, as outlined on the checkout page before you complete your purchase.
We always aim to be transparent and provide all the relevant information upfront, so our customers can make informed decisions before proceeding with any service. If there's anything further I can do to assist you and improve your experience, please let us know. We value your patronage and are committed to ensuring your satisfaction.
Best regards,
Charlotte
Initially I had some concerns with the payments, as I had to make two and then wait two days for the unlocking of my cell phone. However, I must say that I highly recommend it. The wait was worth it, as it is an excellent service and now I can use my phone with other phone companies. Besides, if I'm traveling, I can also use it in another country. I already did the test and it worked very well. Thank you very much.
Hello Roger,
Thank you so much for taking the time to leave us this positive review! We're absolutely delighted to hear that your Galaxy Z Flip5 is now unlocked and ready for use with other carriers and abroad. It's great to know that the service met your expectations and that you're enjoying the newfound freedom with your phone.
We understand that the process might have seemed a bit lengthy and involved multiple payments, but we're so glad to see that you found it to be worth the wait. At Direct Unlocks, we strive to provide clear information about our unlocking process and any associated costs, as detailed on our checkout page, including the initial Eligibility Check followed by the Unlocking Payment.
We really appreciate your recommendation and if you ever need our services again or have any questions, don't hesitate to get in touch. Enjoy your travels and the flexibility of using your phone with any network!
Warm regards,
Charlotte
This company is the biggest scam ignore all them fake reviews you'll wait 7 days to get a letter saying they can't unlock it and you'll only get $80 in credit they won't even give you a refund after lying about their services not to mention they charge you $30 then $50 after you pay the $30 so if you decide to cancel you just got scammed out of $30 this company should be shut down and every single employee should be sued down to their last penny.
Products used:
Absolutely nothing
Hello Colton,
I'm truly sorry to hear about the disappointment with the service you've experienced. It's never our intention to leave you feeling this way. We strive to be transparent with our process, which includes an Eligibility Check at $28.99, and if eligible, a further Standard Unlock fee of $50.00. These steps are outlined on our checkout page and are part of ensuring we provide the right service for your needs.
Regarding your order status of "Hard-Locked," I understand this is frustrating. According to our "Refund Policy," hard-locked phones, by the carrier, do not qualify for a refund but we do issue a credit note as outlined:
"Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."
I can confirm that since you've paid for both the Eligibility Check and the Standard Unlock, you have been issued a credit note, which can be used against a different service in the future. While a cash refund isn't possible in this scenario, the credit note is our way of acknowledging the situation and still offering value for the services rendered.
I'd like to encourage you to continue the process and use your credit note for any of our other services that may benefit you. If there's anything specific I can assist you with, or if you have further inquiries, do feel free to reach out. We truly value your business and the opportunity to make this right for you.
Warm regards,
Charlotte
Direct Unlocks got my A13 phone SIM unlocked by Samsung's remote service. I was surprised that it got done rather quickly and without a hitch. Definitely will recommend and use again in the near future. Very pleased with the end result.
Hello Raymond A. Lopez,
Thank you for leaving us your positive feedback! It's fantastic to hear that your Galaxy A13 5G was unlocked swiftly and seamlessly with our remote service. We strive to provide efficient and effective solutions, so it's rewarding to know that we have earned your recommendation and that you would consider using our services again.
Should you need any more assistance in the future or have friends and family looking to unlock their devices, we're here to help. Enjoy your newly unlocked phone!
Best regards,
Charlotte
I thought it would take less time, but they did have it finished in less than 24 hours even when the retailer kept giving me issues. I appreciate their existence. Thank you
Needed a phone unlocked
My phone was unlocked 6 days earlier than quoted. Very easy very helpful. I will definitely use them again in the future.
Hello Ryan Reeves,
Thank you so much for leaving us a positive review! We're thrilled to hear that your iPhone 15 Pro was unlocked earlier than expected and that you found our service easy and helpful. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Should you need any more help or have any questions, don't hesitate to reach out.
Warm regards,
Charlotte
Best unlocking service ever! And only took a few days! Very pleased with my purchase now I can use my new iPhone 15 on any carrier!😎
Friend told me about them
Make my phone more valuable
Hi Trent,
We're thrilled to hear that you're satisfied with the unlocking service for your iPhone 15 and that it was completed in just a few days! Thank you for choosing us on your friend's recommendation. It's great to know your phone's value has increased with the new carrier flexibility. If you need any further assistance or have any more questions, feel free to reach out.
Enjoy your newly unlocked iPhone!
Best,
Charlotte
I have been waiting for about 3 months to get my phone unlocked from this website and every time I try to contact them, they send me an automated email ignoring my request for a refund. The website promises to unlock your phone within 10 business days, it's been about 3 months. They take your money and longer with their automated emails clearly showing that they are never gonna take a responsibility for the failure to u lock and refund for the unsuccessful service. This is a shady SCAM website and need to be reported to the authorities!
Tip for consumers:
Stay Away
Products used:
Phone Unlock Servise
Don't purchase! They are a bunch of liars.
They offer the service for £19.99 (but that's without VAT) and AFTER making the payment, they ask you for another payment of £32.90 (+VAT), saying that the first one was to run 'some checks' (=lie).
Why would anyone pay more than £63 for a service that you can get for £15? They know that, and that's the reason why they don't tell you the total cost until you've made the 1st payment.
They are just trying to take advantage of people. Shame on you!
It it made to seem that the additional was a required payment towards the phone balance to unlock the phone. So we paid the fee that it said was "required by att because the phone is still under contact" implying that the payment was to towards the phone balance. I'm very upset about the misleading information around the service. But the phone did get unlocked but now I feel like it was somehow done illegally.
I contacted about the premium unlock that was implied it was a payment for att phone contract and it wasn’t. The reply was made to make me feel like an idiot with statements to the effect no why would it be for that?
Was a google search that did have positive reviews but honestly I’m learning that I believe most of these are fake reviews.
I needed my phone unlocked for a second eSIM from Mint mobile for a second line
Hello Adam,
First off, I'd like to sincerely thank you for taking the time to provide your feedback. We're glad to hear that your iPhone 15 Pro Max has been successfully unlocked, and we hope it's working well with your new eSIM from Mint Mobile.
Regarding your concerns about the payment, I apologize for any confusion you might have had about the premium unlock service. As clarified in our terms and conditions, the payment is for the unlocking service itself and not a payment towards your phone's balance with AT&T. We can assure you that our unlocking process is legal and adheres to all regulations in Europe and North America as detailed in Section 3.1 of our terms and conditions.
We understand that the unlocking process involves multiple steps, including an eligibility check and then the actual unlocking service, which consists of standard and perhaps premium services if necessary. It's important to us that our customers are fully aware of the service they're paying for, and we strive to make all information clear and accessible on our checkout page.
On the topic of reviews, please know that genuine customer experience is paramount to us, and we work hard to offer service that warrants positive feedback.
If you have any further questions or require assistance with your unlocked device, please do not hesitate to reach out.
Warm Regards,
Charlotte
Well, it's been 28 days since I paid the initial fee and all I've gotten was an excuse as to why they 'can't unlock my phone'. I understand that sometimes there may be an issue with a carrier but taking the initial fee under the pretence that that was all I'd have to pay, is shady business. I've seen them flag other peoples reviews on many sites, so I won't be shocked if mine is, as well. I'll be requesting a refund in 2 days.
Fue muy facil el proceso, hace los cobros paso a paso y es confiable, sobre los tiempos de verificación son muy rápidos ya que te muestra una lista con todas las especificaciones y el avance del desbloqueo, al momento de hacer el segundo pagos ya es para el desbloqueo final y me decía que en 3 días y ciertas horas se hará, pero en realidad fue muy rápido y satisfactorio el resultado, hasta el momento no he tenido ningún inconveniente con este resultado. Estoy muy satisfecha.
Hola Nanci Rosas, Muchas gracias por tomarte el tiempo de dejarnos una reseña. Estamos encantados de conocer su experiencia positiva con el rápido y satisfactorio proceso de desbloqueo de su iPhone XR de AT&T USA. Nuestro objetivo es brindar un servicio eficiente y fluido, y es fantástico saber que hemos cumplido con sus expectativas. Disfrute de su teléfono recién desbloqueado y, si tiene más preguntas o necesita ayuda en el futuro, ¡estamos aquí para ayudarlo! Saludos cordiales, Carlota
Their terms and service agreement is not clear. They have a small fee that they pull you in with where they say they are unlocking the phone, but afterward, once you are on the hook, there is an additional MUCH larger fee they charge to actually do the unlock. The first one was a "unlock checkup" to see if your phone was eligible to use their service. Then, they make you wait a few weeks for the unlock only to tell you that your phone is actually unlock-able. In addition, their refund is actually only a credit to use on their site. Absolutely dishonest "service".
Tip for consumers:
All the positive reviews that constantly pop up on the bottom as you are on the site seem a little suspect.
Products used:
Attempted a phone unlock, which they made me wait on, then basically said "oops, I guess it doesn't work".
Hello Derek,
Firstly, I'd like to thank you for your feedback. It's essential to hear about all of our customers' experiences, positive or otherwise, as it helps us to ensure our service is as clear and transparent as possible.
I understand you're frustrated with the process and fees associated with our unlocking service. Our goal is certainly not to mislead our customers, and we strive to be upfront about all potential costs. The initial fee you paid was for an Eligibility Check to ensure your iPhone SE could be unlocked from StraightTalk USA. Once an iPhone is confirmed as eligible, the second payment is for the actual Standard Unlock. Details of these two stages and their costs are provided before any payment is taken, as outlined on the checkout page.
Our terms make it clear that the Eligibility Check is non-refundable, as it is a service that is conducted immediately upon payment. However, we do understand that the unlocking process can sometimes be prolonged and may not result in a successful unlock for phones that are found to be "Hard-Locked."
Regarding your phone's "Hard-Locked" status, as per our policy, standard services that fail because the phone is hard-locked by the network will be refunded in the form of a Credit Note, as reflected in the policy statement:
"7.5 Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."
While I can't offer a monetary refund, you do have a credit note that can be used against different services on our site in the future. We value your business and would be keen to resolve any issue with your current phone or help unlock a different device when you're ready.
If you have any additional questions or concerns, please don't hesitate to reach out. My goal is to ensure that your experience with us ends on a positive note.
Warm regards,
Charlotte
Terrible service and scam. I've been waiting for an iPhone 8 unlock for 6 months and nothing. Even when you email support, you get an automated message that doesn't change no matter what you write to them. They tell you the same thing the directions say with no further explanation. Don't believe any reviews.
Gain trust and grow your business with customer reviews.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Hello Nadia,
Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that our service at DirectUnlocks has met your expectations and that you found the website easy to use and efficient. It's rewarding to know that your iPhone 11 Pro Max was unlocked quickly, and you considered the service to be of better value compared to going directly through AT&T.
Your recommendation means the world to us, and it's wonderful to hear that your friends have also decided to use our services. We strive to provide convenience and quality, and we're glad we could deliver that to you.
If you or your friends ever have any questions or need further assistance, we're here to help. Enjoy your newly unlocked phone and the freedom it brings!
Warm regards,
Charlotte
DirectUnlocks Support Team