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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Was advised there would be a delay of up to 12 days as my carrier was Vodafone. This was completed in just over a week. No problems and was updated regularly what was happening. I didn't have to plug my phone into iTunes it did it over my mobile data. Great service
Their site web says the unlock price is 19£, but it's just a pre order price. I had to pay a extra of 49£ to continuer the process: O
The processing time was much longer than what they say on the site.
Almost un month!
I'll never make any order with them.
Had trouble getting AT&T to unlock this phone that I had inherited from a friend. Even the friend couldn't get it unlocked. This service helped and I'm glad I found it. My unlock took longer than usual, a few days in fact. Wish I had gotten some email updates as I was anxious to know what was taking so long. When I did get an email it was saying my phone was unlocked and it worked with the SIM card over a wifi connection just like the instructions said in the email. So even though it took longer than expected they did exactly what they said and I'm happy.
I am very pleased with how it all went took couple days longer than expected but overall I'm very pleased
I had moved to Australia and had my I phone locked to Vodafone UK. I tried numerous ways of getting the phone unlocked but to no avail. Someone recommended this site to me and I'm glad they did. The whole process took five days but I was kept informed throughout. I am very pleased with the service.
Ordered unlock for iphone 5 on the 30/10/2015 £50 in total date of this review 2/12/2015 nothing has happened, recieved an e-mail on the 19/11/2015 saying 2-6 days till completion another lie. If you use this company you are liable to get SCAMMED.
Very good service with clear instructions on how to unlock the device at reasonable cost. Kept me updated the progress through email so you will always be on track. The most important thing that you can still have the phone while it is being unlocked. Will recommend the service to my friends.
When I ordered for my iPhone unlock, I was given 1-5 working days. The next day I received a response from OfficialiPhone concerning my unlock. I was told my iPhone has been barred which I need to make another order to unbar it and will take between 1-20 working days, upon which my money will be refunded if the carrier cannot unbar. Fortunately for me, after 16 days my iPhone unlock was sent to me. Now I am enjoy my iPhone 5c without any hassle or worry, no jailbreak but outright unlock.
I had to wait more or less 10 days using the premium service because it was locked from the provider. Very kind customer service but a bit expensive, but if you want high quality you have to pay more.
Cant call them i tried everything! Number not existing!
I LOST 50 £ to that stupid fake company.
No email support i wrote 3 times no luck either.
Scammer, dont use that company!
0 STARS even minus if i could!
Very professional and quick service that is 100% permanent. Good communication throughout - extremely happy
Unlock took 9 working days to complete rather than the 1-3 working days advertised. However, this was due to a backlog with Vodafone rather than with officaliphoneunlock. During this time I was kept completely up to date, receiving email updates every two days. Unlock was delivered over the air with no need to connect to iTunes. All in all a really good service and would recommend using this company again.
Used officialiphoneunlock about four or five times and wouldn't hesitate to use them again.
Best cost wise for a full factory unlock, dead easy to deal with and always get email updates on progress.
Five stars from me.
Was a little sceptical at first, but a first class service provided. Phone unlocked within two days..
They are a third party with a website, say something but doing something else, take your money and never refund it, protecting themselves with a terms and condition.
Hundreds of innocent everyday, some fight for there money and some other not, they take from you to refund the other and so on
Booked my phone in and the next morning the phone was unlocked. Great service.
Scam system. Tricks you into paying £20 upfront, say they don't refund this, then hit you for more after. Say it's in the fine print, in the T&Cs and FAQs. Who looks there for pricing? I ordered the unlock over a month ago. No communication about the delay unless I emailed for an update. Finally got it, and it does work, but I probably would have had the same success directly with Vodafone--I used this service because it promised to be faster.
Excellent cooperation in unlocking devices fast and efficient
It was a bit up down as it took along time compaired to you adverts also I emailed yo a few times with no reply or a standard email back but got there in the end
Its truly a great experience with "OfficialiPhoneUnlock.co.uk" as I'm satisfied with their prompt & reliable services. Also the customer care members are very much supportive & they take care of each & every customers by providing such services & also the updates regarding the order time to time. Overall 10/10. Will surely recommend "OfficialiPhoneUnlock.co.uk" to all of my friends & family members. Thanks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members