Found this site and selected an unlock advertised as From £14.99, went through the process and payment came to £17.99 which I was happy with.
THEN received an email advising that this was only 50% of the cost, and had to make an ADDITIONAL £19.40 payment in order to complete the order. Having checked there was no previous page during the transaction that advised that there would be TWO payments.
I will be requesting a refund for the second part of the payment as this would be termed as misselling.
The code has arrived albeit after 21 hours when advertised as delivered between 4-12 hours and works but not happy that I have had to pay £37.39 when I believe the original price totalled £17.99.
I Disagree with your response, as I have screenshots taken at the time of purchase which DO NOT state it's a part payment. You have Now updated your website so it does show this is a part payment.
BUT a the time I purchased this was not the case, hence Mis selling. My complaint has now been escalated to the Which Legal team as mentioned in my email correspondence to your selves.
This is a scam. The initial information fails to inform you that it will cost over double for the service they are offering. They take your initial payment and provide no service to you except to "check" if they can provide you the service they say they will. Then they extort another higher payment from you and refuse to refund anything. Despite confirming in an email that their website fails to provide you this information in some browsers they refuse to refund. This is simply a scam.
This is a proper scam, when you are first at the order details page just before payment I can confirm there is no mention at all of any extra fees until after you have paid then they change what you're device will see, basically if you try and go through the ordering process again you see a different version of the website with the details of extra payments on the order page quite clearly, making you think you miss read it. I have reported this to action fraud and I am currently requesting a refund through the payment company Nochex that handled the payment (similar to PayPal) and I suggest everyone does the same, you are within your right as at a minimum the receipt doesn't match what they are making out you ordered. As a online consumer you have a massive amount of rights these days! They are also giving incentives for 5 star reviews.
Tip for consumers: Don't
They advertise an unlocking service for $17.99 specifically for my phone model and carrier. After I paid that, they wrote me saying that they have contacted my carrier with the details of my specific device, who told them that my device was indeed eligible. However, they asked for an additional $42 to unlock it (and no refund possible for the $17.99). I paid the additional amount, and a few days later they wrote me saying that they were not able to unlock the phone, and they would only refund the money if I sent them proof of purchase for my device. After I sent the proof of purchase, they replied that they will not reimburse the money, but only offer credit towards another unlock (which we already know does not work anyway).
Ask for more money after the 12.99 payment, shocking way to deal with customers just out to get as much cash off you as they can, please don't do business with this company they will rip you off ...
Scumbags, waste of time and money, pls avoid dealing with this Scumbags.they will take your money for the first time then they will blackmail you to pay more and more and they will not do the job.
I had a very bad experience with them.
This is a scam I paid £2.99 to find out which company my phone was locked to that was ok. They advertise that you pay £12.99 to unlock your phone. I paid that and then 24 hours later you have to pay £29.99 to continue which I paid on the understanding that it would be unlocked 24 hours later. I am now nearly 2 weeks later on no unlock and when I asked for a refund the answer was no. AVOID AVOID AVOID THIS COMPANY AT ALL COSTS.
It's a scam. Directunlocks took £12.99, then came back and asked for £23.99 and then after 6 weeks have failed to unlock the phone and won't respond to email. It's a scam, plain and simple, avoid them.
AVOID! AVOID! AVOID! Can't stress this enough! Really awful and dishonest service. Don't ever use it! You will most likely be scammed!I used service AFTER I read the bad reviews, so i checked for the all-famous two paymants (pre-order and only then actual unlock) but still after i paid i received email that i ordered a preorder and will have to pay for actual unlock later. But still everything not in direct language and not clear. After some while i received that now i have to pay 29.99. Afer my colpaints they RAISED the price to 64.99 and won't even reply! Plus when raising the new price they write that this has been the price all along from the biggining which is clear lie and can be proven with email.Bank can't realy help me with refund atm as the comapny have made it so i can't prove their fault. But i will try again about the change of price and fraudulent statements.Funny thing is - you have to give information yourself about your phones model, imei, network it is locked to,blacklist status and have to agree that it is correct and if wrong you get no refund. AND then it turns out you also pre-ordered(paid) the compay to find that information for you! After you gave it yourself and signed it's correct!Of course they don't reply about that! AVOID! AVOID! AVOID!
I have been cheated and I kept getting so much money and the phone was still blocked - I should do a good job with this site !!!!!!!
Worst service ever. Charged twice and no fefubd. Scammers. Customer service refused to refund me even though I met the requirements for a refund. Shady company.
I could not get my EE phone unlocked as it was not older than 6 months. I paid £12.99 to these scammers to get phone unlocked through them. After that they email said my phone ready for unlock i i need to pay £24.49 for them and get code unlock in 24-48h,They then told me to pay another £24.49. 2-3 day later they come back and tell me EE won't unlock as it's not 6 month old yet! What a joke. I paid £37.48 for something EE offer for 8 and it's still not unlocked. They now trying to charge me £65 to by pass the 6 month constraint. Avoid these clowns. They are scamming scumbags.no answer my email,no refund,
First they ask you to pay GBP 43 ,as say no further payment guaranteed.
Later they tell you that the phone(But ,phone appears clean in every test. ) is blacklisted and hence money cannot be refunded. They say premium service required and try to snatch money again. Even after showing irrefutable evidence about Cleanliness of phone ,they stop stop responding to e-mails . And that is it. Money is gone.
Same like iphoneimei.net. These people business is to steal your money away!!! Damn!!! Its a FRAUD. Im so pissed off!!
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