• Direct

Overview

Direct.com has a rating of 4.0 stars from 1 review, indicating that most customers are generally satisfied with their purchases.

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Thumbnail of user jenniferu627
2 reviews
16 helpful votes
May 15th, 2022
Verified purchase

I would have given this business five stars except for one sneaky, dirty little trick.
Direct TV/ATT was actually great! From 6 years ago up until about 6 months ago, when I moved. This is May, 2022. I am seeing some good companies change, are you? Boy did they want to move with me! Man, what do they give their phone agents to make them so tenacious? They would have driven a load over if I'd said yes! In the beginning they came over and set a dish on top of the flat roof of the apartment complex and held it down with some big bricks. The property management company didn't want any holes or anything being dug so no pole and no bracket or brace even though there were probably 25 to 30 satellites adhered that way to the building from tenants long ago. They do not clean up their own satellite junk ever when people move. In my opinion that possesses the demeanor and countenance of a trashy, low class company. I was shocked and sickened a little when they themselves told me, (not up front but when I was done). But that wasn't my intended point today, I just started remembering it just now. Moving on with the review. The channels were always clear and connected, the remote was fast and tactile-you didn't need lights on to operate it. There was always a huge variety of great stories, series and movies on. I'm a TV addict but picky and I never ran out of entertainment. There was a way to skip over all the channels that you weren't interested in and only browse through yours. There was great music 24/7 with no commercials. I hooked up my Bose to the TV and listened to a couple songs in the afternoon once in a while. My next door neighbor, bless his soul, had small bursts of blowing the roof off too. The tenants weren't sure who to rat out. Some of them would look at us questioningly when we passed in the hall but we both managed straight faces that never evinced either's defiance in decibels. LOL It was great when folks popped in. A little jazz and dinner. Light a candle, touch a button and start dancecooking. Nothing quicker, Nothing easier; nothing to ponder. The service was
Inexpensive, uninterrupted and instant. Everything you could ever want in TV viewing right at your fingertips. The system makes sense and it's easy to navigate. I could DVR five shows on different channels

Simultaneously at $40 a month. The price slowly raised over time but it took a while. At least a year before I saw any increase. Then there was a certain phone call I made that got the bill back down again. I think it was the
Good person I got on the phone when I demanded a manager. They'd sooner hang up on you now than get a manager. Is it grounds for firing or something? I said something about them breaking the law and that got my bill right back down again for a while. So you might try that. Here's the main thing though; if you're going to move, shut off your auto pay card to them with your bank. Oh yeah! They keep the party with your money going even after your screen's gone dark. They call it "prorated". Verizon drops that word too when you leave. And BTW when they say they're going to give you a free phone, believe me, you're paying for it over the months. What a surprise when I began the process of quitting Verizon and closing my account-I had a gigantic balance on the "free" phone to pay off! Gosh I would really hate to work for a company that expects you to lie. What is our cost of survival? Oh nothing just my base character, who I am as a person. Anyway I digress, Now I know better. I share so what happened to me doesn't happen to you. Love and light. We must rise above. A lotus from the darkness.

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