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The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
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These labels are beautiful and such high quality. They hold up in the dishwasher! My children love them and their vibrant colors!
I ordered a book for my 5-year old granddaughter and also my 3-year old grandson. They both love the books and love to read them with dad at night! I was so happy with the books, I ordered a second and third time!
Great customer service, very knowledgeable, staff. I needed help with a coupon I had, I was able to have a clear answer, with in minutes. Very satisfied.
Hi Kelly!
It's great to hear you had such a wonderful experience with our team! Thank you for continuing to shop with Dinkleboo, and have a wonderful night!
Kind regards,
Jennifer
I bought these labels for my daughter's personal items I loved them so much that I came back and ordered some for my baby and more for my older daughter. They're very durable and definitely stand out highly recommend
Hi Maria!
Thank you for being one of our many return customers! Please check our site for our Halloween items, and have a great weekend!
Best regards,
Jennifer
Great labels! It labels all my kids school supplies and works well for what I need them for. I even use it to label their backpacks and lunch bags. I like how I can cut them if I need it to be thinner and label their pencils and other small utensils as well.
Hello Jenni!
We appreciate you sharing your experience! We agree, they can be applied anywhere! Thank you for your business, and have a great evening!
Warm regards,
Jennifer
Gave as baby gifts with child's name. Big hit. Everyone loved it! Keep buying for other showers. Great price. Fast delivery especially for out of town gifts.
Hi KR!
We agree! Our gifts make excellent shower gifts! Please check your email for our latest offers, and have a fabulous night!
Kind regards,
Jennifer
Product was delivered right on time for School and printing is of very good quality, their ideas are prime.
Hello Edgar!
Thank you for 5-star review! We hope you enjoy them and have a great weekend!
Best regards,
Jennifer
Love these labels! The colors are so vibrant, and they are of high quality. I've stuck them on my daughters cups and materials for nursery school, and they're so adorable. Also, they've been through quite a few dishwashing cycles... and they look perfect still! Very happy!
Hi Hilary!
Thank you for the kind words! We are ecstatic how much you enjoy your labels! Thank you for your patronage, and have a great day!
Best regards,
Jennifer
I purchased the book for my 3 year old grandson, he loves it! Very quick in shipping also. Will purchase again in the future.
Hi Pam!
It's wonderful to hear how much your grandson loves his book! We hope to see you again, and have a great night!
Warm regards,
Jennifer
I got these labels for a steal. I thought they may take a while to get to us. We were pleasantly surprised. They came quick and they are so cute! My daughter loves them too!
Hi Kasie!
We are thrilled you enjoy our fabulous labels! We hope to work with you again, and have a great night!
Kind regards,
Jennifer
I have been getting dinkleboo stickers for 2 years now for my kids school and camp supplies. They hold up pretty well when you wash them and last a while. They are great!
Hi Marisa!,
We always love to hear from our returning customers! Please check our Facebook page for exclusive offers, and have a fantastic weekend!
Best regards,
Jennifer
I recently made a purchase after I happened upon this company through a groupon deal. I received my order, within the time frame estimated, only to discover I was missing a label from the sheet. I contacted customer service and an employee, Kayla, promptly responded and had dinkleboo resend me a full sheet of labels, which i received within a week. Amazing customer service! I am very pleased with the labels. They look exactly how they did on the site and stick very well to fabric. I am only giving dinkleboo a 4 out of 5 because without a groupon, i find the labels to be a bit expensive. But i like the variety of designs and texts to really be creative and make the labels something your kids will enjoy.
Hello Rena!
We are glad we were able to assist you! Please check our site for our new Halloween specials! Thank you for choosing Dinkleboo, and have a great weekend!
Kind regards,
Jennifer
Great material. Do not come off even when wet. Only if you pull them off. I loved them. I will definitely order some more. 100% satisfied. Will recommend
Hello Brunilda!
Thank you for rating our durable labels! Please check our site for special deals, and have a wonderful night!
Warm regards,
Jennifer
Kayla was amazing. Anytime someone goes above and beyond to assist me I like to thank them. I had been struggling for 3 hours and couldn't find my Redemption Code. I had talked to Gracie earlier on and she wasn't of any help apparently she also had no idea where I could find the code. Thank you so much Kayla.
Hi Lilian!
Thank you for sharing your experience! Our representatives will always do their best to ensure you are satisfied! We look forward to working with you soon, and we hope you have a wonderful weekend!
Best regards,
Jennifer
Wish that i would have came across this site earlier. I was very satisfied with the outcome of my project. I am starting my next project as i write.
Hi Friday!
Your words mean a great deal to our team! We hope to see you again, and have a fantastic day!
Best regards,
Jennifer
With so many design options as well as custom font styles and colors, I had a lot of fun designing nametags for my son's school items. And I like that they are personalized just for him! Production and shipping were super fast, too - the product arrived ahead of schedule.
Good evening Kara!
Thank you for the kind words! Please let me know if you ever need assistance, and have a great night!
Warm regards,
Jennifer
Bought a Groupon only to find out that it is impossible to use it as everything on the website is on sale and the Groupon is considered using two sale coupons. I spent 100 minutes chatting with customer service who was unable to help me and in the end told me I was lying. Delightful. Luckily Groupon has better customer service and I was able to get my money refunded. But I cannot get back my time.
Hello Anja,
Our apologies regarding your customer service experience. I have looked into in the issue, and it appears you were trying to redeem a Groupon for a discounted item. Placing the item in your cart at full price, then applying your Groupon code would have solved the issue. If you would still like assistance placing your order, please contact us immediately at support@dinkleboo.com. Thank you for visiting Dinkleboo, and have a great night.
Kind regards,
Jennifer
I had a personalized book made for each of my grandchildren for Christmas and am extremely pleased with the end result! I can't wait to see their faces when they see their name on a book about their adventure.
Good evening Patty!
Thank you for shopping with Dinkleboo.com! We hope your grandchildren enjoy their books, and have a wonderful night!
Kind regards,
Jennifer
The photo blanket turned out even better than expected. Delivery was very fast. My son loved it and is very proud to show it around.
Hi Charlene!
We are elated you love your photo-blanket! We hope your son cherishes it for years to come, and have a wonderful night!
Warm regards,
Jennifer
I can't wait to give my great nephew his book when they come next week to visit! He is going to be so happy he is actually at the zoo. Not many books have his name, Grant in the story.
Hi Kim!
It wonderful to hear to your nephew loved his book! We hope to see you again, and have a fantastic day!
Best regards,
Jennifer
Answer: Hi Lynette, Both the soft and hard cover contain the same inside pages. It's just the cover that's slightly different. Soft cover is more flexible and we use 300gsm paper for the cover with gloss coating. It's still a great quality product and a perfect affordable option. Please don't hesitate to reach out to us directly if you have any further questions. Kind regards, Dinkleboo
Answer: Hi Gary, I can see you have been speaking with Amanda via email and your order is currently in production. This can take 1-3 working days and you'll be notified via email once it has been dispatched. From this time, it will arrive within 7-10 working days as selected. If you have any further questions, please reach out! Kind regards, Shannan
Answer: Hi Barbara, Unfortunately, we no longer produce our books from Tempe, Arizona. They're now produced from New York or Salt Lake City. Our apologies for any inconvenience caused! Kind regards, Shannan.
Answer: Hi Jenese, I have provided the details below for you. Product Dimensions: - Standard - 20x20cm (8"x8") - Large - 25x25cm (10"x10") The page count range from 18-22 pages. Kind regards, Shannan.
Answer: Hi Niamh, Can you please send through your order number and I can check this for you. Kind regards, Shannan.
Answer: Hi Brid, Once the order is dispatched it should arrive within 5-10 working days. Please allow a few days for production. Kind regards, Shannan.
Answer: Hi Lila, Unfortunately, we don't have the option to alter the border area. Our apologies for any inconvenience caused! Kind regards, Shannan.
Answer: Hi Judy, Have you been able to resolve this issue in the meantime? You will be required to go through one of our promotional links to receive the $11.99 price. If you have any further trouble please contact us directly for assistance. Kind regards, Shannan.
Answer: Hello Hope, We are not aware of any issues currently. Please contact our customer support desk at 1 800 540-5729, email support at support@dinkleboo.com or utilize our Live Chat function. We will help guide you through the process. Thank you for visiting Dinkleboo and have a wonderful holiday season. Best regards, Mark A.
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.
Good evening Judy!
Return customers mean a great deal to our team! Thank you for your continued patronage, and have a beautiful night!
Warm regards,
Jennifer