DID Logic

Unethical company to deal with, doesn't abide by their terms and conditions, service down for over one week whilst still being paid, promised no additional charges would be introduced with their new monthly minimum and now stated that they will have additional charges, if this is how they treat their loyal small business customers I would hate to see the service they provide to their larger clients when something really goes wrong, stay away

Since DIDLogic started their $25 minimum monthly spend I have been trying to port my 4 numbers. Finally I have managed to start the process and they want to charge $55 per number to release them! The main reason for leaving is I have too many failed calls to use the service! No way to remove payment details and no where to close account. Support ticket interface doesn't work cause you can't read replies! Should be DID illogical.

Ouch! We used to pay a low fee for the phone plus per usage. Out of the blue, they decided to change their terms and require everyone a minimum $25/month, which is waaaay out of price as it is extremely expensive for 1 line. All without an appropriate timeframe to find an alternative. So we have to let our phone number which we have been using for a few years go. I would caution everyone to stay away. Find another company that has good customer service, does not over charge and does not change their terms, leaving their clients with no phone. BAD BAD BAD! We absolutely would NOT recommend DID Logic.

We have been working with DID Logic for a couple of years and were always satisfied with the services. Unfortunately they are not able to deliver all required services which we need for all locations we have. Thus we have decided to change providers. Once DID Logic understood that we are cancelling their services they have stopped all communications with us. We have sent multiple porting requests which have been declined by DID Logic and when we as the customer contact them they don't reply anymore. Not even our account manager is answering to any of our mails.
For me this behavior is unacceptable and I am very disappointed with their customer services. For this I don't suggest anyone to use this company.

DID Logic is great. The platform is very easy to use and support is very accurate, professional and fast, and if you have a difficulty they help you out and they can even give you recommendations on certain destinations and how to go about calling them.

We recommend our client to subscribe for DID Logic for the requirements of their 1800 trunk number. However, when our client already done with the registration and paid for the number, their account was unable to login. I was trying to call all the number on their website and no one is answering our calls. Also we sent an email to the email address indicated and no one replying at least 1 reply. This service is sucks!

After they suddenly introduced the $25 monthly minimum we stuck with them a while because we had over $100 still in our account. As we got close to using that up we wanted to close our account at the end of April so we opened a support request and they acknowledged our request to close our account at the end of April. Instead of closing our account as they had acknowledged they would do, our credit card has been charged twice now. With no way to close our own account via the interface, we are dependent on didlogic to close it. Between the sudden change to the business model, horrible support, and impossibility of closing your own account, stay very far away from didlogic.

I have a business in Japan but stationed in Europa and have been using DIDlogic for a year. The customer service is terrible and the company suddenly, out of the blue, drastically increased the charges; The monthly fixed charge jumped from USD 6 (without calling fees) to USD 31 and to maintain full business up to USD 301. These are gangster methods and I am terminating all my bigness with them as there are much better alternatives with higher voice services as well as customers support. However, once you are in DID you cant port your numbers, thus never ever start any business with them or you will get screwed bad.

We have used DID Logic for our various B2B Outbound Call Centers based in the Middle East and the Philippines since 2016. The line quality has been clear 99.95% of the time, and if we have an issue DID deal with with it immediately. The pricing is good and the setup is very easy, so go ahead and use DID Logic!

This site has held onto a my account balance of a round $10 for over two years now.
There is no way to call them and the support email does not respond at all.

A very stable and reliable provider that you can always count on delivering calls
And working just as it should be. Great support and extensive number coverage
Add to the experience.

If I could give this site 0 stars, I would. Service could not be worse. Any attempts to receive customer support receive absolutely no reply and there's no way to get a refund on funds uploaded to your account (to pay for minutes) or to get hold of their non existent tech support.

I purchased a number and proceeded to set it up, and it worked perfectly. Two days later, calls stopped coming through and I contacted them with a request for urgent assistance because I used the number for my online business. It's now a few weeks down the line and I've received no response, never mind any assistance.

This company cares about one thing: getting your money, and that's it.:-(

I've left didlogic and found another more reliable service provider.

We are very happy with the service, have been using DID Logic for a few months with no problems.

Over BT IP Exchange there were frequent problems on many international calls not connecting or poor quality but since moving to DID Logic we have superior call quality and calls connect every time.

They've always been very response to the few support queries we've had. Not sure why so many people have left bad reviews, we've had a great experience.

The worst company i have ever seen. I do signup and add funds, after that received email that you account is under verification and need to reply from my email to prevent fraud. I replied to them after 1 hour they refunded my payment and deleted my account with no reason. F**K off DIDlogic they are the criminals they are doing black to white just showing creepy website did logic without any person or support F**kers are selling DID and they dont have a phone number to call support. It really sucks.