I have a business in Japan but stationed in Europa and have been using DIDlogic for a year. The customer service is terrible and the company suddenly, out of the blue, drastically increased the charges; The monthly fixed charge jumped from USD 6 (without calling fees) to USD 31 and to maintain full business up to USD 301. These are gangster methods and I am terminating all my bigness with them as there are much better alternatives with higher voice services as well as customers support. However, once you are in DID you cant port your numbers, thus never ever start any business with them or you will get screwed bad.
Dear Malin,
We had made sure to let all our customers know about the upcoming change 6 months in advance, and there had been at least two email newsletters about it. We want the best for our clients, but when there appear market imperatives which we have to deal with pricing-wise, we do our best to inform anyone who may be affected.
Kind regards,
Alexandra, DID Logic