DID Logic

Original review as on 9/24/15:
I've recently tried to configure SIP trunk on my account on didlogic - to do so you have to add funds to your account, so I used my precious, normal paypal account.

I've got email asking for elaborate confirmation of payment made, so I've responded with several sentences describing details used in the original payment, etc.

What they did? After about 15 minutes they... just deleted my account. Like this. I couldn't login, because I didn't had my account anymore.

Their excuse? You're joking, right? They never come back.

F**k you, didlogic, I just wanted to set up SIP trunk from my personal pbx.

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Update as on 7/20/2016
In the meantime I happened to learn that my current company is using DID Logic as one of their carriers... well. As the business relation wasn't the worst, more and more of the outgoing traffic (our own, we don't have customers per se) was terminated via their network... until... until this very weird day where my managers decided they would like to switch to DID Logic completely (maybe 2000 numbers from dozen of locations around the world). I asked them few questions on subjects not covered by online resources and guess what? They never responded despite my repeated enquiries: D
Yes, they don't really care about new customers as well :D

I had used DID Logic for many years. Then one day they decided to block my account without explanation. I try to add more credits which I did and then didlogic refunded my credits and would no longer allow me to make payments. Needless to say if I can't add credits I can't continue to pay my bills with them. I think they wanted the phone numbers because I had a good rate from many years ago and someone else was probably willing to pay more. <-- Shady.

I contacted via email - no response. No one answers the phone. <-- poor CS.

Then like others here I tried to cancel my account except there is no where to cancel. After a few months my remaining balance is gone so they've succeeded in recovering the phone numbers they wanted and I'm forced to buy new numbers from another carrier and change all of marketing, website and other published numbers.

I no longer have any active numbers because I couldn't pay them through the only method they allow (pre-paid credits) they somehow find it ok to charge the $25 monthly minimum from the very same card they refused to take payments from. Of course there's no way to erase the card from their portal. I finally and painfully go to my credit card company to report fraud. Then magically a couple of weeks later I get an email from a didlogic rep saying:"hey I noticed you backcharged and we wanted to get in touch and find out what happened" - too late now. I have nothing I need from you.

Then to top it off they are now sending me hundreds of emails per day telling me my balance is low or that my number has been suspended. No way to delete my account or change anything so I just let my spam box fill up and now have to regularly clean it since I get thousands of the emails every week. <-- Spammer.

As background I have a call center as well and had about 50 lines through them.

Удалили аккаунт без предупреждения, support не отвечает на письма с просьбой обьяснить причину блокировки или удаления аккаунта.