Dick's Sporting GoodsReviews 298

Dick's customer service is horrible. I placed an online order on Feb. 20. I had not received it so I called customer service on March 8 and was told UPS had passed it to the Postal Service on Feb. 28 and I should go to my local post office to see if they had it. Dick's didn't have a tracking number to give me. They also suggested I go to the Dick's in my area and see if they had the product I ordered in stock. They also took my email address and said a supervisor would contact me in 24-48 hours, but they didn't. I called back 2 days later and was told the same thing. I went to the Dick's nearest me (15 miles away) and they don't even carry the product I ordered in their store; it is available online only. They also told me to go to my local post office to see if they had it. I ordered online so it would be delivered to me and I wouldn't have to drive to the store (or the post office). I will never buy from Dick's again.

Went to tye Harrisonburg Dicks looking for baseball cleats. We dug through all the shoes looking for specific size, look over and the associate is sitting on floor never offered once to assist. I approached him to see if they had the size only to be told i dont think we do. I replied would you mind looking on your computer to see if you have it in inventory. With no energy he went said no we only have kids sizes in the back. He didnt offer to order or nothing, so guess what ill order from elsewhere. Then when i go to pay for the shirts i had the cashier walks away making us wait longer. Mind you this was on a sunday and maybe all the college staff working was still recupping from there sat partying. God help us with the next generation of workers.

Dora the manager was so rude and sarcastic she acted like me asking for help was way to much when I asked about a Nike shirt and told her the price was to high she said " you don't have to buy it" and then she walked away without me finishing. Gratefully the associate by the name of Gabriela helped me more than her own manager could I appreciated so much she helped me with what I needed and got me to buy more than what I went for she deffinetly has a lot of knowledge when it comes to working out and what you need if you go to dicks ask for Gabriela you won't regret it

I placed an order a week ago and the estimated arrival date was today. The item is still in process. I contacted them and was told the item was out of stock, but I couldn't cancel the order after 30 minutes of the purchase. WHAT? The item is not in stock, so why would they not cancel the order. This has been a pain! Will never purchase from them again! I don't know if I will ever get my purchase and they made a payment authorization already.

Ordered TaylorMade JetSpeed Driver. Order was confirmed. Waited one week then called them. They assured me the order was fine and would ship in the next day or so. The very next day I received a cancelation notice. A very poor way to do business.

Over the years I have purchased thousands of dollars of goods from Dicks. Now, they have lost me as a customer. No response to my complaints. Very, very poor company to do business with.

Went to the dicks in gainesville va to purchase a basketball, they had 2 that I wanted but it look like someone had returned both of them. Asked Michael if he thought they would give me a little discount, he said probably not. I go to checkout and I asked the young man that rung me up could u take a 1$ or 2$ off because it looks like someone used the ball and returned it. Micgael right beside him. So then the young man looked over at Michael and asked if he could do a discount, Michael says no that's how they come. So I said are yall on yelp they said yes asked for a pen so I wouldnt forget Michaels name. You would have thought by then they would have done something. Nothing. All I wanted was a 1$ or 2$ off. You would have thought I asked fir 50% off.
Shanna

I ordered cleats for my 6yr old son online for his birthday. He has been looking for these for a long time. He was very excited. We waited almost a week for them to come. Nothing came, I received an email saying they were processing my order, there was a hold on my account too. I wake up to an email saying my order is canceled because of low stock REALLY! It took a week to realize you don't have enough inventory. VERY DISAPPOINTED. HORRIBLE CUSTOMER SERVICE.

I was a loyal customer in total I spent about a grand on v neck Nike tees. There my favorite ok so I placed a order the other day ordering 2 tees amount approx 57$ so usually they use ups for some reason they used usps and I sign up for alerts so it said item delivered I'm like what so I contact them by email no response I called them it's a talking machine tells you hold on I waited for over 1 hour I did this 5 days in a role the waiting was now becoming a message saying thanks for. Calling leave a message so I did and nothing so I checked on website it said my order was in stock but yet they said they shipped it so thank god for pay pal they sure do make things easier. They protect you so my case is opened it's been couple of days PayPal said dicks sporting goods has given them no response. It's sad because I really love this place so I did research found out dicks sporting goods works with fans edge omg those people are terrible seems like they combined there buisness so that explains MLB sells my tees there now apart of fans edge I wrote a review on fans edge terrible people ripp offs and very rude so that's my story. Thought I share it.

Pretty upset right now I called before I left my home in the country to the Columbus, GA store (which is located right next to a pet store, mind you) and asked if they were pet friendly. The girl who answered the phone said yes, so we drove into town, only to be kicked out by a manager. No apology was given as we were escorted out of the store, even though I told her that we called about it before we came. We are now headed to Big Dog Running Co to buy our shoes. Will never shop at a Dicks again.

Giving them one star is more than what they deserve.Do NOT shop at this store if you make too many returns. They have shut me off for 6 months to return anything. Sorry, I don't shop at stores that won't accept returns. I've gain some weight so i needed a different size or if I can get a better deal from another site or store, and sometimes (or I should say most of the time) things just don't look the same as they do online or if I just change my mind. So yes, I do make returns. I don't need to be treated like a child. I guess, they don't have the policy of hassle free returns.

I purchased a golf drive from dicks online. They shipped me a used club. I contacted their customer service for the adjustable tool and they said they would ship me one. Then they emailed me days later saying they wouldn't be shipping one. I called back and they said they would ship me a new driver instead. I called back days later and my reorder was canceled. I was never notified. They are refusing to replace my club and will not pay for the item to be returned. Worst company ever.

This was not a good experience there my kid bought a mouth guard that didn't fit and was to big there advice was to boil it for 10 seconds the mold the teeth and cut pieces in the back. We went home and boiled it for 10 seconds then it wouldn't even mold and it ruined the mouthguard now it was a waste of money and it cost around 20 dollars if you buy a mouthguard that doesn't fit you or your kid just return it don't even bother trying it will not turn out well

We bought a ping pong table from Dick's and had to sign for delivery. My wife took a half day off work to be home, but no one showed up during the delivery window. We called the freight company and were assured that the table would be delivered that afternoon, but again no one showed up or called. We thought the delivery company would contact us the next week with an apology, but we actually had to chase them down to re-schedule delivery. So our "free delivery" actually cost my wife a day's pay.

On December 20th, I was doing shopping in your shop for some gear of snowboarding.
And it was the best shopping experience I ever had in Dick's sporting good. When I was shopping, a shop keeper came up and asks me what I was looking for. After knowing it was my first time to go snowboarding, he helped me to find a good snowboarding pant, which is good for a learner. Also, he found me a pair of glove, which can be connected with my jacket, and a goggle which matches my helmet as well. Moreover, the shop keeper recommends me some protection pant, which was 49 dollars before, but it is 9.99 dollars after discount. I have to say everything he recommend me to buy is worthy.