Sitejabber Website Reviews and Complaints
business logo of Diamondere

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey star
grey star
grey star
grey star
grey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Shad F.
Unfollow Shad F.
Send Message
Share Review
Report Review

Ring as requested
February 23, 2022

Received my order within the 30 days allotted. Quick and convenient, the only area I say needs improvement is the replies. I had a concern and emailed them. I never heard back, however my concern it appears was moot. I will use them again for future orders.

Date of experience: February 23, 2022
Colorado
1 review
0 helpful votes
Follow Mark V.
Unfollow Mark V.
Send Message
Share Review
Report Review

Exactly what I was looking for
February 23, 2022

I was looking for a ring that combined non-traditional and traditional elements. Being able to choose the size and quality of each individual stone in the ring allowed me to get exactly what I was looking for. I am proposing to my girlfriend in a month, and I am confident she will love the ring!

Date of experience: February 23, 2022
California
1 review
0 helpful votes
Follow Michael E.
Unfollow Michael E.
Send Message
Share Review
Report Review

Thank you!
February 23, 2022

Easy ordering and user-friendly site, a beautiful product, helpful communication, on-time delivery and secure packaging, and a verification of shipping received.

Date of experience: February 23, 2022
Pennsylvania
1 review
0 helpful votes
Follow Rickie X.
Unfollow Rickie X.
Send Message
Share Review
Report Review

Great service
February 23, 2022

The site was so easy to use and they kept in touch throughout the process. My ring even came 10 days earlier than expected! Just an awesome experience!

Date of experience: February 23, 2022
New Jersey
1 review
0 helpful votes
Follow Mark F.
Unfollow Mark F.
Send Message
Share Review
Report Review

Beautiful ring
February 22, 2022

The tanzanite ring is beautiful and my wife loves it. The delivery was a bit later than promised but the communication was good. Only good things to say about my overall experience

Date of experience: February 22, 2022
Colorado
1 review
0 helpful votes
Follow Michael Y.
Unfollow Michael Y.
Send Message
Share Review
Report Review

Absolutely beautiful
February 22, 2022

Fast delivery. Best ring website I could find. So many options some very affordable

Date of experience: February 22, 2022
New York
1 review
0 helpful votes
Follow Daniel G.
Unfollow Daniel G.
Send Message
Share Review
Report Review

The ring is beautiful and the customer service is great. After ordering, I was contacted to inform me the the black coating in the gold is not guaranteed and cam wear off. They wanted to make sure I still wanted to. L proceed with the order, and I did. Hopefully the coating lasts!

Date of experience: February 22, 2022
Massachusetts
1 review
0 helpful votes
Follow Daniel P.
Unfollow Daniel P.
Send Message
Share Review
Report Review

Great discovery!
February 22, 2022

I was unfamiliar with Diamondere as a company, but came across them online while searching for something specific for my wife. I found them to be extremely professional, with gorgeous products and fantastic customer service. What a great find to have discovered them, and I obviously plan on using them for future gift needs.

Date of experience: February 22, 2022
California
1 review
0 helpful votes
Follow Andrea N.
Unfollow Andrea N.
Send Message
Share Review
Report Review

These rings are stunning.
February 16, 2022

I received my ring within three weeks of ordering it. They arrived exactly how I had designed it. I reached out due to my own error to correct my ring sizes. I had to change my ring size from a 7 to a 6 ½. I had one band at a 7 and the other at a 6 ½. I had emailed customer service in hopes of being able to correct my error before they made the rings so they wouldn't be two different sizes. Customer service was so attentive, answered my email much quicker than their automated email had indicated they would. They provided additional information and opportunity to change my order by letting me know that black gold might wear off and they could change it for me. I still wanted it black to see how it would be and it's so beautiful.

Date of experience: February 16, 2022
California
1 review
0 helpful votes
Follow Andre T.
Unfollow Andre T.
Send Message
Share Review
Report Review

I ordered a ring for a proposal and they emailed me before making it to make sure I was okay with everything about the ring. After giving them the go ahead the ring came very promptly. It was such a lovely ring and my fiancee is receiving tons of compliments on it. Would definitely order from them again. Thank you!

Date of experience: February 15, 2022
Colorado
1 review
0 helpful votes
Follow Nolan C.
Unfollow Nolan C.
Send Message
Share Review
Report Review

Black Gold Astuty with Citrine
February 15, 2022

All good, delivered on time, ring looks good, packed nicely, very pleased

Date of experience: February 15, 2022
Texas
2 reviews
4 helpful votes
Follow Frank V.
Unfollow Frank V.
Send Message
Share Review
Report Review

Great Ring
February 15, 2022

I ordered a gold ring for my wife with her birth stone. It was easy to select and then order.

Date of experience: February 15, 2022
Utah
1 review
0 helpful votes
Follow J S.
Unfollow J S.
Send Message
Share Review
Report Review

Great ring no hassle
February 15, 2022

I received a high quality ring as expected. I really enjoy ordering from Diamondere.

Date of experience: February 15, 2022
Texas
1 review
0 helpful votes
Follow rodney N.
Unfollow rodney N.
Send Message
Share Review
Report Review

EXACTLY WHAT SHE WANTED
February 14, 2022

The best thing is that you can customize this gorgeous ring for what ever occasion.

Date of experience: February 14, 2022
New Jersey
1 review
0 helpful votes
Follow Mario E.
Unfollow Mario E.
Send Message
Share Review
Report Review

Simply Amazing!
February 13, 2022

Exactly the ring I wanted. Super happy with the overall experience. Thank you Diamondere Team!

Date of experience: February 13, 2022
Georgia
1 review
0 helpful votes
Follow Andre G.
Unfollow Andre G.
Send Message
Share Review
Report Review

Working with the artist on my wanted modifications came with pictures that helped my decision making. Great Customer service. This is my second purchase with Diamondere. Very Satisfied!... Again!

Date of experience: February 13, 2022
California
1 review
0 helpful votes
Follow Rebecca W.
Unfollow Rebecca W.
Send Message
Share Review
Report Review

Love
February 13, 2022

I love this ring so much! Excellent customer service, and quality. Thank you

Date of experience: February 13, 2022
Rhode Island
1 review
0 helpful votes
Follow Logan F.
Unfollow Logan F.
Send Message
Share Review
Report Review

Beautiful Birthstone Birthday Band
February 13, 2022

I truly appreciate the quick responses by the customer service team regarding questions on my order. I would have liked proper updates on the shipping process when my order was supposed to be sent and then came a week later. Other than that I was happy with the process and the ring came out great!

Date of experience: February 13, 2022
Pennsylvania
1 review
0 helpful votes
Follow Christina B.
Unfollow Christina B.
Send Message
Share Review
Report Review

Ring
February 13, 2022

The ring I ordered my boyfriend came out stunning and he loves it. I'm so happy with my purchase and that it fits.

Date of experience: February 13, 2022
Texas
1 review
0 helpful votes
Follow Larry K.
Unfollow Larry K.
Send Message
Share Review
Report Review

Brilliant
February 3, 2022

The custom order rings were shipped in a delicate manner. Outstanding craftsmanship. A great web site customer service & support.

Date of experience: February 3, 2022