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DesignerHomeSurplus Reviews Summary
DesignerHomeSurplus has a rating of 3.7 stars from 123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DesignerHomeSurplus most frequently mention and shopping experience. DesignerHomeSurplus ranks 12th among Home Appliances sites.
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The Range Hood & Fan turned out to be everything we had hoped for.
It looks beautiful, fits with our decor, and works wonderfully well.
I will definitely order from designerhomesurplus.com again!
For the sale ID *******. Oven and hood Bertazzoni - the oven was delivered with the broken glass door.
I immediately called to inform of the issue the day of delivery: Wednesday September 4th - spoke with customer service.
Still no follow up on how to replace the damaged oven.
Good price but that was the end of the good. It took a follow up call to get the item shipped to me. The phone representative even asked if I wanted it soon. Since when does anyone order something on line and not expect quick turnaround on shipping? We shouldn't be put in a position of begging a week or more after we paid for the item. Topping it off, the item -- a small wine refrigerator -- arrived in what had to have been a condition that was shoddy -- covered with melted Styrofoam on top. It obviously was a returned item that was repackaged and sold. If that is the case, the merchant owed it to the customer to indicate that in the product listed -- and they didn't. Not very happy with my experience, and seriously doubt I'll be back, even at a good price.
The carrier left the package in the rain and in got pretty soaked. They had obviously handled it roughly because one side of the housing was popped out where it attached to the base. I pushed it back in and it seems OK (unless there is a clip or something broken inside) but it didn't give me a lot of confidence in the durability of the product. It was probably dropped from several feet off the ground so we'll see how it holds up. It is working fine for now.
I was given a time for delivery and stayed home all day but had to call when it wasn't delivered in that time frame. After I called they delivered it in 30 mins. Not a big deal. Great product, good price, I will order again.
Ge Profile oven Micro combo,Installed 30 days ago, microwave works but oven never has. Still waiting for part to fix. Ge profile dishwasher installed at same time, also wont work screen says it has leak but there are no leaks. As for the shipping of the appliances, they were promised in 7 days. They were received 32 days later. Big mistake using this supplier.
I'm expecting issues with Delivery because we live on a small radius court...too small for 18-wheelers. And our driveway is 180' long so hopefully paying your white glove delivery fee will fix this major concern I'm having... we'll see.
UPDATE: the white glove service was exceptional for our needs...backed in a small truck up the long driveway, unloaded and uncrated all 5 appliances to make sure there was no visible damage. Hauled away almost all of the packing materials. Exactly what we asked for and needed. Great! Thank you.
Thank you, I found what we needed on your web site, and we couldn't find it elsewhere for a better price.
So far so good, however not having an estimated delivery time from the carrier did cause issues as we initially missed their first delivery. When we contacted the carrier they were less than helpful about arranging a re-delivery time, which eventually we succeeded in doing. So our suggestion is organise the actual client delivery scehedule better with your shippers.
Very good & professional company. We are updating our kitchen and we will contact this company for each
Appliance.
Was told about this site by a friend...tried it and purchased the first time I used it.
Thank you for accepting my offer. I was able to order online and pickup the same or next day. It happened so fast, I didn't remember. Warehouse help were very friendly and helped me load the cooktop into my SUV.
Very pleased with the pricing, service and shopping experience. Highly recommended!
Great price. Ordered one day and pickup the next day. What's there not to like? Thank you!
The transaction online was easy and the item was shipped out promptly. Packing was great and my fridge is working great. Great to do business with.
Very good
I liked the range I received, and when I had a problem, you guys helped by sending someone out. However, the refrigerator piece by piece broke from the very beginning and I could never get any help getting these parts fixed or replaced and that is still the case.
Jeff Evans and his team were fantastic to work with. My family in California recommended Designer Home Surplus in Texas and I am in Florida. I thought, no way this works but it did! Effortlessly. Highly recommend.
JEFF EVANS WAS SUPERB. COURTEOUS QUICK RESPONSE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members