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DesignerHomeSurplus has a rating of 3.7 stars from 123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DesignerHomeSurplus most frequently mention and shopping experience. DesignerHomeSurplus ranks 12th among Home Appliances sites.
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Delivery was "paid inside delivery" however the freight company would not deliver inside and it was a struggle to get them on my porch which is up only one stair. The gentleman was very nice but did not have a dolly and could barely get them to the stoop with the pallet Jack. I had to call two neighbors to come help and it was a two hour ordeal.
The product is good but customer response time is horrible! I bought a warranty and never had confirmation of it being processed - Left voicemail for manager and sent email request to admin office for details on purchase and nothing. Called warrentech and they didn't have any info on my purchase. Called your store back and some person gave me some vague almost phony info that it would be processed in two weeks - I've heard nothing - Will now put negative reviews up on the Internet to warn others if my warranty isn't processed by mid October.
The experience was good overall except that the used item (Cooktop Viking) I ordered was more used than pictured and I was grossly overcharged for this item. I will not recommend buying any of your used products from pictures you have on line. Again, I was grossly overcharged for this item and I have not installed it yet because it looks so bad. It was supposed to be a showroom model and it was OBVIOUSLY USED!.
Regards,
P. Parker
New Haven, Ct
The only reason I didn't give 5 stars to the price and delivery was that my order sat around for a few days before being shipped. There was a miscommunication between sales agents. The product, a show room model rangetop was in excellent condition. Showed very minor wear.
Our sales person Bill E. Was very helpful and diligent. I was pleased to work with him
We have not yet received our order as it is being held for shipment until our home is ready for appliance installation.
I have previously purchased from Designer Surplus and have been very happy with both selection and price. Previous experience is why we came back, even though we have moved out of state. Free shipping of my order is key!
Delivery company was great, but shipping took about twice the estimated time.
We purchased an Aga Six Four stove and an Asko dishwasher from Designer Home Surplus when we were remodeling our kitchen. The price which included free out of state delivery service was very reasonable which allowed us to purchase top end appliances for our kitchen. The delivery time was excellent and the Aga stove is the highlight our kitchen.
Thank you Designer Home Surplus for excellent customer service.
I bought several kitchen appliances at DHS -- dual Liebherr refrig units, bertazzoni cooktop, vent-a-hood, two dishwashers (one full size and one drawer unit), and bar refrig from the outlet selections several years ago and was very satisfied with the prices and selection. Now as I look for additional applliances for other kitchen projects, I find that the selection and pricing in the outlet area is not as attractive as is previously was.
It was so easy ordering and getting the appliances delivered when I needed them. I was having a home built, and was able to schedule delivery several months after my initial purchase. Thank you Andrew, you made this whole process incredibly easy.
Designer held my purchase for almost a year. Appliances arrived in Missouri on time and in excellent condition. Had a problem with one item which was handled timely under warranty. Great experience in purchasing all my high end kitchen appliances, freezer and outdoor refrigerator.
Thanks Designer home surplus.
Overall good experience, communication could have been a bit better.
I wanted a high end particular frig but there were none offered around me so I went on line and found you. I read reviews so against warnings from others, Ibordered our refrigerator. It arrived on time and I love it. Easy peasy as they say so thanks!