• DesignerHomeSurplus

DesignerHomeSurplus

Overview

DesignerHomeSurplus has a rating of 4.7 stars from 340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DesignerHomeSurplus most frequently mention shopping experience. DesignerHomeSurplus ranks 9th among Home Appliances sites.

What reviewers want you to know

Positive highlights

  • Jeff Evans and his team were fantastic to work with.
  • Very pleased with the pricing, service and shopping experience.

Critical highlights

  • Sad to say that they're definitely all about the sales with horrible customer service after the deal is done.
  • Shipping should be free on this item given $2400+ and weight is generally lighter than most items.
How would you rate DesignerHomeSurplus?
Top Positive Review

“Our sales person Bill E”

David P.
9/21/16

Our sales person Bill E. was very helpful and diligent. I was pleased to work with him We have not yet received our order as it is being held for shipment until our home is ready for appliance installation. I have previously purchased from Designer Surplus and have been very happy with both selection and price. Previous experience is why we came back, even though we have moved out of state. Free shipping of my order is key!

Top Critical Review

“Ge Profile oven Micro combo ,Installed 30 days ago...”

Mark R.
5/7/18

Ge Profile oven Micro combo ,Installed 30 days ago , microwave works but oven never has . still waiting for part to fix . Ge profile dishwasher installed at same time , also wont work screen says it has leak but there are no leaks . As for the shipping of the appliances , they were promised in 7 days . they were received 32 days later . big mistake using this supplier .

Reviews (340)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6) item (20) jeff evans (3) shopping experience (4) delivery time (3) delivery service (3)
Thumbnail of user davidp803
David P.
1 review
0 helpful votes
September 21st, 2016
Verified purchase

Our sales person Bill E. was very helpful and diligent. I was pleased to work with him
We have not yet received our order as it is being held for shipment until our home is ready for appliance installation.
I have previously purchased from Designer Surplus and have been very happy with both selection and price. Previous experience is why we came back, even though we have moved out of state. Free shipping of my order is key!

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Christian P.
1 review
0 helpful votes
December 26th, 2018
Verified purchase

There is no information regarding shipping time.
There is no information why this product was returned and what you have done to ensure i am not wasting my time with a used product. Make me feel good about my purchase at time of purchase, not "wait and see".
Shipping should be free on this item given $2400+ and weight is generally lighter than most items.

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Jim Z.
7 reviews
0 helpful votes
June 13th, 2018
Verified purchase

The carrier left the package in the rain and in got pretty soaked. They had obviously handled it roughly because one side of the housing was popped out where it attached to the base. I pushed it back in and it seems OK (unless there is a clip or something broken inside) but it didn't give me a lot of confidence in the durability of the product. It was probably dropped from several feet off the ground so we'll see how it holds up. It is working fine for now.

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Yolanda C.
2 reviews
0 helpful votes
October 19th, 2016
Verified purchase

My representative, Jeff was a great guy but, very difficult to get ahold of after the initial order was placed. He shipped the order before I wanted it, however it did arrive and without damage. There needs to be at least a way to leave a message and have the Representative be required to call back within at least 12 hours from the initial call. As far as the Company, it has great prices and I would use them again.

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Fausto A.
1 review
0 helpful votes
September 10th, 2019
Verified purchase

For the sale ID *******. Oven and hood Bertazzoni - the oven was delivered with the broken glass door.
I immediately called to inform of the issue the day of delivery: Wednesday September 4th - spoke with customer service .
Still no follow up on how to replace the damaged oven.

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Kevin D.
3 reviews
0 helpful votes
March 13th, 2018
Verified purchase

I'm expecting issues with Delivery because we live on a small radius court...too small for 18-wheelers. And our driveway is 180' long so hopefully paying your white glove delivery fee will fix this major concern I'm having... we'll see.

UPDATE: the white glove service was exceptional for our needs...backed in a small truck up the long driveway, unloaded and uncrated all 5 appliances to make sure there was no visible damage. Hauled away almost all of the packing materials. Exactly what we asked for and needed. Great! Thank you.

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Mark R.
1 review
0 helpful votes
May 7th, 2018
Verified purchase

Ge Profile oven Micro combo ,Installed 30 days ago , microwave works but oven never has . still waiting for part to fix . Ge profile dishwasher installed at same time , also wont work screen says it has leak but there are no leaks . As for the shipping of the appliances , they were promised in 7 days . they were received 32 days later . big mistake using this supplier .

Thumbnail of user rega
Reg a.
1 review
0 helpful votes
September 21st, 2016
Verified purchase

We purchased an Aga Six Four stove and an Asko dishwasher from Designer Home Surplus when we were remodeling our kitchen. The price which included free out of state delivery service was very reasonable which allowed us to purchase top end appliances for our kitchen. The delivery time was excellent and the Aga stove is the highlight our kitchen.

Thank you Designer Home Surplus for excellent customer service.

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Neil G.
1 review
0 helpful votes
October 17th, 2017
Verified purchase

Excellent service!
Michael Goldberg was most efficient and courteous, and always responsive.
You are now my 'go to' resource for all appliance purchases, large or small.
Many thanks,
Fred Friedman

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Jose J.
1 review
0 helpful votes
October 11th, 2016
Verified purchase

I would like to order the extended warranty and saw no way to do that on this site although it is available at Elite.

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Tim M.
13 reviews
1 helpful vote
September 28th, 2017
Verified purchase

Thank You Jeff E. !!! Product is perfect I am more than pleased. It fits perfectly, color (Black) matches my other appliances.
Range operates amazing.

Thumbnail of user thomass395
Thomas S.
1 review
0 helpful votes
September 20th, 2016
Verified purchase

Designer held my purchase for almost a year. Appliances arrived in Missouri on time and in excellent condition. Had a problem with one item which was handled timely under warranty. Great experience in purchasing all my high end kitchen appliances, freezer and outdoor refrigerator.
Thanks Designer home surplus.

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Margie T.
1 review
0 helpful votes
April 3rd, 2017
Verified purchase

Sales people were fantastic. We mainly dealt with Michael. Products and prices were great. Delivery was an issue. Our oven was sent to the wrong customer. While waiting for the oven, our contractor went ahead and fabricated the double-oven cutout, and he had to change it when the oven arrived (mostly my fault given I provided cutout dimensions with a pedestal included). I highly recommend and will continue to do business with these guys given the delivery mishap was most likely an anomaly.

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Shanon S.
1 review
0 helpful votes
May 5th, 2017
Verified purchase

Mike Goldberg is great! Love working with him. I'm an interior designer and have referred my customers and will continue.

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Will W.
1 review
0 helpful votes
December 28th, 2016
Verified purchase

Great shopping experience, I like the option to make offers on various items. Only critique is that I reached out to my sales mgr about purchasing the extended 3-year warranty but never heard back.

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Leslie H.
1 review
0 helpful votes
June 6th, 2017
Verified purchase

So far so good. I will have to receive a call tomrrow in regards to my order. And the shopping experience will only end when I take delivery.

I received my order, the delivery time was longer than promised. One of the products were as promised, and works terrific, the other one was used instead of unused, so that was a disappointment. But it was handled professionally by the team and it was not their fault in the first place.

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Rachel W.
1 review
0 helpful votes
December 12th, 2016
Verified purchase

The refrigerator I ordered came with one layer of bubble wrap on the front and one layer of cardboard taped around it. The unit was damaged in several places. It looked like something had hit it in several places, and one corner crashed through the pallet, causing further damage.

I was very disappointed that I had to return the refrigerator. All other aspects of the sale went smoothly.

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Conni P.
1 review
0 helpful votes
May 10th, 2017
Verified purchase

very convenient. great selection and prices. Jeff the sales rep has been helpful and responded quickly to all our inquiries.

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Joe H.
1 review
0 helpful votes
February 9th, 2018
Verified purchase

Loved it! I'm the product purchaser for my real estate rental program, it could not have been easier. Thanks

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Denise S.
1 review
0 helpful votes
May 19th, 2017
Verified purchase

They were great in providing all information needed for me to make a decision on a product line. Delivery service great. Price was good. Would order from this company again.

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Jason S.
1 review
0 helpful votes
September 27th, 2016
Verified purchase

Excellent experience. Good price, service, delivery and follow up. Keep my eye out for more good deals.

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Joyce K.
1 review
2 helpful votes
October 29th, 2019
Verified purchase

The Range Hood & Fan turned out to be everything we had hoped for.
It looks beautiful, fits with our decor, and works wonderfully well.

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David L.
1 review
0 helpful votes
February 1st, 2018
Verified purchase

So far so good, however not having an estimated delivery time from the carrier did cause issues as we initially missed their first delivery. When we contacted the carrier they were less than helpful about arranging a re-delivery time, which eventually we succeeded in doing. So our suggestion is organise the actual client delivery scehedule better with your shippers.

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Michael T.
5 reviews
0 helpful votes
January 6th, 2018
Verified purchase

Thank you for accepting my offer. I was able to order online and pickup the same or next day. It happened so fast, I didn't remember. Warehouse help were very friendly and helped me load the cooktop into my SUV.
Very pleased with the pricing, service and shopping experience. Highly recommended!

Thumbnail of user sandras343
Sandra S.
1 review
0 helpful votes
November 13th, 2016
Verified purchase

The site was wonderful! The sale help very informative and professional. The customer service was great! Nice to see that it still exists n this day in age!!!

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