DesignerAppliances

The ordering process on the site was great. My issue was the delivery company that you use. The items were supposed to be delivered on Thursday at 7:30 PM. We are not open that late. Then their truck broke down, I understand these things happen. So the delivery was moved to Friday night at 7:30 PM. Again, we are not open that late. When the order was placed I made I note that we were open from 7 AM - 3 PM. (Most delivery companies that I know of, try to deliver before 5 PM.) When they arrived, they drove through the parking lot and left. I called them and some how got them to come back. Thankfully they understood what I was saying because I could not understand them! My suggestion, use a different delivery company.

Your delivery arrived 90 minutes after the end of the window. I was called after the end of the window time that they would be a "little late." When they arrived they dropped it off didn't help me unpack or check and had me sign a form skipping the check boxes and practically ran out. The excuse was they were busy with installs, so you'd think drop offs would be first. It makes me glad I did the install myself. The price was competitive, but when it comes to free delivery you get what you pay for.

While purchase was easy, the unit is as advertised, and the price was good, the delivery was not quite as smooth as it could have been. When I placed my order, there was a note that I would be contacted in 48 hours to schedule my delivery - I was not - it took another day or two. Then my delivery did not come on the day scheduled, even though I had someone wait at home all day for it. When the delivery guy rescheduled for the following day, he was later than he said he would be, again (but it did actually get delivered that morning). Also on a personal note, I prefer scheduling things via email vs getting a phone call, especially if I've placed the order online. Phone calls are too easily missed, and tend to interrupt one's day (especially if you are calling during your business' work hours, which happen to also be your customer's work hours).

Well, I think it would help to see if the appliances include accessories or not (i.e. Hoses and/or electrical cords for washing machines or dishwashers). However, I was able to chat with Russell real quick and he assured me that they are included. Problem solved pretty fast so no harm.

However, he failed to mention that the item I was inquiring about was out of stock. So I had ordered the appliance right after chatting, and then had to change my order a few days later (unless I wanted to wait 2 months.) The new appliance was slightly more expensive, but at least it was in stock. The customer service rep said he would give me the other appliance for the same price, but then he still ended up charging me the difference in price. I guess I am not terribly upset, nor am I thrilled with the customer service.

Good so far, we shall see if you live up to promises.
There was a problem with the delivery company: They called me only once with an automated message. (which I didn't hear very well because of outside noise)
When I called back without the tracking number, they had no record of my order. A few days later I called them back with the help of your company, and my order was delivered the next day. Thank you so much for your help. It would have been a big help, though, if you had communicated more frequently via email and if you had stated the name of the delivery company, maybe, on the receipt.

Shopping on the website and payment was easy. Reps were nice, called back to confirm order and ask if there was enough space to deliver the refrigerator.Scheduling the delivery itself then was extremely difficult. I told the rep, that in 250 unit high rise, I need to book the elevator for a certain day for a four hour window. The night before a very rude man called me from the delivery company and told me, that they would show up before the booked time and that if they could not have the elevator, they would leave and I had to reschedule for another day. I called Designer Appliances and this delivery issue seemed to be very new for them. In the end the -very nice and careful- delivery men showed up at the right time and set up my new refrigerator. The shopping experience overall was good, but I highly recommend, that they hire another delivery company for Northern NJ.

First time to order an appliance on line. I have many appliance stores in my area who have very competitive pricing. I Was hesitant at first and especially when it took so long to fill my order...I was kept up to date and when it finally arrived everything was in order. Installation complete and unit running as advertised. The cost savings was worth the wait in this case and I would consider using Designer Appliance again...
Bob