Del Condominium Rentals

I have been a Del customer for a number of years and I would highly recommend their services as a landlord. The entire process is seamless and I don't get involved unless I need to sign off on something. As an investor this is the kind of service I was looking for and I appreciate their timely responses and suggestions. I recently dealt with dealt with Elizabeth Murano and I got the best customer service and experience.

I would not recommend Del Condominium Rentals. Their employees are not forthcoming with information and are not properly trained. In my particular case, I met with Elizabeth Murano, personable, but not forthcoming with all information at the outset. Jessica Risi, (inexperienced in the position entrusted upon her by Del), drafted a lease in an amount less than agreed to. Other errors include not reporting to the landlord after each applicant viewing, and charges for insurance and HST. This company has a responsibility, as agent for the landlord, to inform the landlord of his or her rights under the Landlord and Tenant Act at the outset. Elizabeth Murano did not do this. I terminated the agreement with Del when they did not secure a tenant who would remain committed to a one year lease. I had no faith in their screening methods. I was not looking for a short term lease and they secured a tenant who served a termination notice 2 months into the lease. It was made clear to Elizabeth Murano and all representatives of Del that this was not an investment property and I was looking for a minimum one year lease. Because I terminated the agreement early, Del charged for all outstanding management fees. As a good will gesture and because of the errors made by Del, I requested the company to waive the fees, or at least some portion of the fees. They would not consider this request. Both Giuliana Mastrangelo and Shanker Narayanan dismissed my request to waive or reduce the management fees. Customer service is not at this company's forefront. My experience with this company was very negative and I would not recommend it. One should consider and interview other rental agencies before committing to Del. Del should strongly consider thoroughly educating their employees both with respect to the Landlord and Tenant Act, as well as to provide full disclosure to the client (landlord). They are a large company and only care about the profit.