• Dell CA

Dell CA

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Dell CA has a rating of 1.36 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dell CA most frequently mention customer service problems. Dell CA ranks 33rd among Computer sites.

  • Service
    9
  • Value
    9
  • Shipping
    8
  • Returns
    6
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
See all photos
How would you rate Dell CA?
Top Positive Review

“My experience with Dell was fantastic”

Sarah W.
3/11/12

My experience with Dell was fantastic. I ordered my laptop on a Thursday afternoon, it was shipped by Friday and at 9:00am on the Monday, I had received my system in perfect working order. I'm using it now, and I couldn't be happier.

Top Critical Review

“Swindlers”

dusty m.
11/26/20

This company has a) terribly declinled in quality of hardware and b) customer service is not at all helpful. At best they are friendly and polite but unfortunately don't know much about computers, nor are they helpful- they just keep saying 'thank you for choosing dell'. Also, Dell is very clever with their marketing and will bait and switch you on pricing constantly. If you're looking for a quality computer, choose literally anyone else.

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user dustym33
1 review
3 helpful votes
November 26th, 2020

This company has a) terribly declinled in quality of hardware and b) customer service is not at all helpful. At best they are friendly and polite but unfortunately don't know much about computers, nor are they helpful- they just keep saying 'thank you for choosing dell'. Also, Dell is very clever with their marketing and will bait and switch you on pricing constantly. If you're looking for a quality computer, choose literally anyone else.

Tip for consumers:
looking for premium computers- do yourself a favor and look elsewhere!

Products used:
Dell XPS 13

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertmelynchuk
2 reviews
1 helpful vote
January 11th, 2024

I bought a dell XPS 1 year ago and it had to go back to the factory 4 times because it would not start
Later the hard drive lost windows 11 pro numerous times

Today I have told Dell Canada that my power supply fan is defective

The computer service said it would cost $500.00 to fix it

I paid $2,300.00 for a piece of junk

I will never buy from Dell Canada again

Their after warranty program is zero
You have to spend weeks while you computer goes through the mail
And get it back and it still doesn't work

Dell is the worst computer of my life

Tip for consumers:
great site

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahw25
7 reviews
29 helpful votes
March 11th, 2012

My experience with Dell was fantastic. I ordered my laptop on a Thursday afternoon, it was shipped by Friday and at 9:00am on the Monday, I had received my system in perfect working order. I'm using it now, and I couldn't be happier.

Thumbnail of user dillond35
1 review
2 helpful votes
December 14th, 2021
Verified purchase

These guy are honestly a bunch of morons. Their website is so faulty, it doesn't even provide you an order confirmation email. My order was supposed to be delievered 13th. It's the 14th now and I still can't even access tracking information. Dell should honestly be ashamed of them this is the worst website I have ever purchased on.

Tip for consumers:
Try to buy dell in store - buying on their website is an aboslute nightmare. Trust me.

Products used:
LAptop, terrible website, terrible customer service

Service
Value
Shipping
Returns
Quality
Thumbnail of user denist67
1 review
2 helpful votes
January 26th, 2022
Verified purchase

Horrible service! Nothing but lies on their website! Ordered desktop on Dec 31,201, website stated "ready to ship item". Original delivery date after I placed my order was Jan 28,2022. I contacted Customer Service and they assured me that order will be expedited. Also reached out to CEO, Michal Dell and the Head of Canadian office - Pam Pelletier- my requests were completely ignored No accountability when it comes to Dell. I received an email on Jan 26,2022 stating that my order is delayed and the new "estimated" delivery date is Feb 23,2022 I waited almost one month to find out that my order will take another month to arrive
AVallely unacceptable! Avoid purchasing any products from Dell!

Tip for consumers:
Please do not purchase from Dell!!!

Products used:
Pouches another computer

Service
Value
Shipping
Thumbnail of user dane148
2 reviews
3 helpful votes
September 16th, 2021

I spent almost $3K on an Alienware PC. Since it arrived, I have not experienced a single day where it didn't just crash completely at least 5 times.
Customer service gave me some half-baked advice which made it crash less… now it crashes only 4 times per day. I read through forums, watched YouTube videos, all kinds of stuff. Nothing works. It's just garbage components that they passed off on me because I tried to cancel after they said "actually, we changed the ship date, it's going to be 6 weeks late, and now it's too late to cancel". So I was about to get visa to reverse it and they just slapped something together and threw it out the door. It literally arrived covered in dirt like it was in a back alley. Yet it was in a new box? Clearly some old return that they had sitting in a pile of dust.

Customer service is the worst. Just people from India that barely pay any attention to your complaint and give you advice like "have you tried turning it off then turning it back on? Okay byeeeeee!"

I will never buy another Dell product as long as I live.

Tip for consumers:
Don’t buy a Dell. Ever.

Products used:
Pc

Service
Value
Shipping
Returns
Quality
Thumbnail of user hermeets
1 review
2 helpful votes
November 19th, 2020

I bought an Inspiron Laptop and I also have an extended business warranty. They basically cannot fix any issue with my Bluetooth and I have replaced the motherboard, the Bluetooth card. Reinstall windows 2 times. Been lied to too that my problem is escalated to L3 (when I called after 4 days of not getting a response, they tell me that I have to re-install windows and they are following procedure. They said they will inform an L3 tech. But I Have an email 4 days prior with L3 being informed. Such lies.

Thumbnail of user bilals38
1 review
2 helpful votes
July 23rd, 2021

From start to finish garbage. Delayed my order 4 times for a month. Rude Managers and unhelpful customer service. Overall "Zero"

Tip for consumers:
Don't use it. Go buy from a store

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user diamonds19
1 review
2 helpful votes
July 20th, 2020

I have ordered a dell xps 17 on june 17th and it was supposed to be delivered by 6 july. First of all that is a ridiculous amount of time to deliver that. And now that time is changed to 31 july. 2 months delivery time for a 4000$ laptop. What the $#*!. Customer service is the worse. I regret buying from dell.

Thumbnail of user berth88
1 review
3 helpful votes
September 18th, 2023

Bought Vostro 7620 for my grandson for university. Laptop was always difficult to open and sure enough finally hinge broke! This happened with still 5 months remaining on warranty. Dell quoted $ 420.72 to fix it. Talked to representitive "Roshild" who stated that indeed it looked like it was never abused or dropped and he would re-evaluate claim. Never heard back! Next day talked to representative "Salam" who informed me it was not a known problem with this unit - therefore not under warranty. All my computers past and present are Dell, but never again!

Thumbnail of user romelc3
1 review
2 helpful votes
July 24th, 2020

My Dell laptop stopped working soon after the two year Service Contract that I bought expired. Worse is, this happend after I installed a Dell update I received through the built in Support Assist in my laptop. Initially Dell contacted me several times to have my Service Contacts renewed for $300+. I did not renew. Soon after that I received a notification from the built in Dell Support Assist that a Dell Update is available for my laptop. I normally receive these kinds of updates during the service contract and will install it without encountering issues afterwards. I clicked and installed the update and after my laptop restarted nothing works anymore. No program would launch, not even the "Settings". I tried to fix it with McAfee but with no success.

Thumbnail of user bahreinian.faramarz
1 review
2 helpful votes
January 17th, 2024

That is about 1.5 year I am using Dell Laptop (Inspiron 15) and now I see some keys on keyboard do not work. I have had several laptops and none of them had this problem. For sure I will not buy this brand anymore.

Service
Value
Quality
Thumbnail of user sc574
1 review
2 helpful votes
December 6th, 2022

Try to make this brief: bought Alienware R12 in 2020, said ready to ship, took a month and half longer than what they told me. I had an issue with my FX lighting coming from the power button and front of the tower, no big deal but I decided to call Dell tech support, the guy could barely speak English, he was confused to what the FX lighting was…. I hung up on him after 5 mins of me trying to explain to the tech support "professional" what the FX lighting was. Then I decide just recently to upgrade my CPU. Can't do it without a motherboard to match. My CPU is intel i9 11th generation so my motherboard is not compatible to the 12th or 13th generation. Well I find out that the motherboard is fused to the tower and cannot be replaced. So I can never upgrade the CPU since I had the best one of that generation. New issue, the fan on my power supply won't turn on. Find out I can only get one from Dell… speak with someone from Dell, they tell me they have none that are compatible in stock but they'll send me an email if one becomes available. So bottom line is…. If you're willing to spend thousands of dollars for a new PC go anywhere else. Not worth the bs that follows. Can't upgrade or change components after just two years, shipping, tech support and even their sales department is crap.

Tip for consumers:
Looks like a good deal at first but there’s a good chance you get screwed somewhere down the line. Don’t buy their Alienware R12, 13 or whatever unless you’re fine with replacing the pc in couple years. No issues with their monitors though.

Products used:
Alienware R12

Service
Value
Shipping
Quality
Thumbnail of user marwab9
1 review
1 helpful vote
August 18th, 2022

Après 3 mois le contour de l'écran c'est tout devenu détaché, c'est horrible c chip et c'est cher, je ne le recommande pas à personne c'est tout avec de la colle merde.

Tip for consumers:
Ne pas acheter chez dell c de l’arnaque et de la triche

Products used:
Ordinateur Inspiron

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcels31
1 review
2 helpful votes
February 6th, 2019

Battery is swelling (expanding). No way to get a new battery from them. No service, no warranty. Paid more than $2,500 for that computer now unusable on battery.

Thumbnail of user johnn578
17 reviews
1,061 helpful votes
May 28th, 2019

My first Dell was purchased in 2006. I have experience. I'm an IT "wiz (whiz)". I'm not a teenager. I've purchased four Dell computers in 13 years, and I'm finally speaking up.

ISSUE 1 - Pricing
Dell has always built a relatively solid product. However, this is no longer 1990 where you "get what you pay for". Now it's about cost and value, plain and simple. Dell no longer supplies a valuable commodity at decent prices. If you follow a specific 2 or 3 computers for two months, you'll see what I mean - various prices and swapping of components to make you seem like you are getting more value, but in reality the corporation swaps inferior components for the same price.
Example: NVidia makes two version of the GTX 1060, 3GB and 6GB models. Dell routinely swaps one for the other AT THE SAME PRICE without notice to the consumer.

ISSUE 2: Lying (Foreign) online sales agents
If you visit Dell.ca and talk to a sales person online to "get a deal" they will quote you specific items in chat, then pressure you to immediately call them to close the deal. Who does that in this day and age of comparative shopping?!?
Example: I asked three different sales agents (who are clearly from India based on timing and language) to send me a quote based on our chat "deal". I either (a) never receive a quote, or (b) receive a quote that is totally different (ala above example swapping a 3GB video card for a 6GB video card AT THE SAME PRICE).

End result: Dishonesty, poor pricing, extremely poor value vs. their US counterpart (take a look at Black Friday sales on Dell.Com vs. Dell.CA and you'll see what I mean - even with the $$ exchange rates).

Final point: Dell Canada used to make a great product for great value. Now their warranties are under-covered, prices are too high, and components are substandard.

2019 UPDATE:
Dear fellow readers,

Let me be clear - I've been a long-time supporter of Dell products - and still am.

Every product, but 1 (that's 4 total), that I've purchased has been a stellar performer. In fact, I'm still using a 13-year old computer on which I write this.

However - BE WARNED. Once DELL has your money, if you want it back, you will suffer dearly.

I ordered a laptop in 2011 - it came DOA (Dead On Arrival, for you non-techies). I called Dell, and they informed me that I would have to be processed through their warranty department.

To coin a pop-culture phrase, "Wait, What?"

I just purchased a brand-new product, which has never operated, and has been in-hand for less than an hour, and I have to return this via the WARRANTY department?!? I think not. I returned the laptop under their 30-day no hassle return, AND got a significant deal to buy another (better) laptop at the same price. That laptop I still use to this day (2011-2019). Unfortunately, it took me about 5 hours on the phone, with numerous people, and then an additional 5 weeks to get there.

Fast forward to 2019. I'm ready for a new (gaming) desktop. Great item on-sale, on-line. I order based on the 5-8 day delivery timeframe posted on their site. Here ensues the circus of failure that is commonplace to Dell.

1. Ordered on August 5. Once I click "submit" on my order, the website-advertised 5-8 day delivery instantly changes to 11-14 (with a delivery date of 28 August - by my counting, that's 17 BUSINESS DAYS, not 11-14). OK, I've waited a few years, I can wait an extra two weeks.

2. August 9 - I see the exact same desktop with a 200% better video card, identical computer, for the same price. I contact Dell to indicate I would like the better deal. No big deal, seeing as my delivery date is 4 weeks out, right? WRONG, they cannot change the order, but offer me $50 credit for my inconvenience. I decline, indicate that the price for the different video card is around $200, so I would like my computer to have the same deal. End result, I need to cancel my order and re-order the new one.

3. I cancel the order on Aug 9, Service Request submitted (after the online form "conveniently" goes to a Page Not Found, and after fighting with the chat agent for 20 minutes.

4. August 12. My order has shipped. "Wait, What?" how can it have shipped 7 days after I submitted my order, 3 days after I requested a refund for a non-complete system?!? I contact them by phone AND chat. "Sorry, we cannot process your refund because the order has been, or is, in production and is, or is preparing to be, shipped".

You're joking, right?

DELL: "But do not worry, after the order is received, you can return it, and 10-15 days after it is re-stocked, you can receive a refund".

Here's the caveat - after the order is shipped, you have to pay a "re-stocking fee". Yes, that's right - I have to pay a fee for a computer I don't want, cancelled BEFORE it was shipped - but they shipped it anyway.

DELL: "Do not worry. We will contact the shipper and have the shipping cancelled. We will then re-stock the item and you can receive a refund in 10-15 business days".

"Wait, What?" You're going to make me wait essentially a MONTH, for a refund on a computer I did not want, cancelled the order of, and will never receive or sign for?

How is any of this fair, equitable, or good customer service in any way!?!?

It isn't.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Dell CA?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.4
16 reviews
Have a question about Dell CA?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business