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How would you rate Dell CA?
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Canada
1 review
3 helpful votes
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Swindlers
November 26, 2020

This company has a) terribly declinled in quality of hardware and b) customer service is not at all helpful. At best they are friendly and polite but unfortunately don't know much about computers, nor are they helpful- they just keep saying 'thank you for choosing dell'. Also, Dell is very clever with their marketing and will bait and switch you on pricing constantly. If you're looking for a quality computer, choose literally anyone else.

Date of experience: November 26, 2020
Canada
1 review
2 helpful votes
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Do not purchase from Dell!
January 26, 2022

Horrible service! Nothing but lies on their website! Ordered desktop on Dec 31,201, website stated "ready to ship item". Original delivery date after I placed my order was Jan 28,2022. I contacted Customer Service and they assured me that order will be expedited. Also reached out to CEO, Michal Dell and the Head of Canadian office - Pam Pelletier- my requests were completely ignored No accountability when it comes to Dell. I received an email on Jan 26,2022 stating that my order is delayed and the new "estimated" delivery date is Feb 23,2022 I waited almost one month to find out that my order will take another month to arrive
AVallely unacceptable! Avoid purchasing any products from Dell!

Date of experience: January 26, 2022
Canada
1 review
2 helpful votes
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Dell canada liars
July 20, 2020

I have ordered a dell xps 17 on june 17th and it was supposed to be delivered by 6 july. First of all that is a ridiculous amount of time to deliver that. And now that time is changed to 31 july. 2 months delivery time for a 4000$ laptop. What the $#*!. Customer service is the worse. I regret buying from dell.

Date of experience: July 20, 2020
Canada
1 review
2 helpful votes
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Terrible customer support and website
December 14, 2021

These guy are honestly a bunch of morons. Their website is so faulty, it doesn't even provide you an order confirmation email. My order was supposed to be delievered 13th. It's the 14th now and I still can't even access tracking information. Dell should honestly be ashamed of them this is the worst website I have ever purchased on.

Date of experience: December 14, 2021
Canada
1 review
2 helpful votes
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Problem with keyboard
January 17, 2024

That is about 1.5 year I am using Dell Laptop (Inspiron 15) and now I see some keys on keyboard do not work. I have had several laptops and none of them had this problem. For sure I will not buy this brand anymore.

Date of experience: January 17, 2024
Canada
1 review
2 helpful votes
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My Dell laptop stopped working soon after the two year Service Contract that I bought expired. Worse is, this happend after I installed a Dell update I received through the built in Support Assist in my laptop. Initially Dell contacted me several times to have my Service Contacts renewed for $300+. I did not renew. Soon after that I received a notification from the built in Dell Support Assist that a Dell Update is available for my laptop. I normally receive these kinds of updates during the service contract and will install it without encountering issues afterwards. I clicked and installed the update and after my laptop restarted nothing works anymore. No program would launch, not even the "Settings". I tried to fix it with McAfee but with no success.

Date of experience: July 24, 2020
Canada
1 review
3 helpful votes
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Warranty disappointing!
September 18, 2023

Bought Vostro 7620 for my grandson for university. Laptop was always difficult to open and sure enough finally hinge broke! This happened with still 5 months remaining on warranty. Dell quoted $ 420.72 to fix it. Talked to representitive "Roshild" who stated that indeed it looked like it was never abused or dropped and he would re-evaluate claim. Never heard back! Next day talked to representative "Salam" who informed me it was not a known problem with this unit - therefore not under warranty. All my computers past and present are Dell, but never again!

Date of experience: September 18, 2023
Canada
1 review
2 helpful votes
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Dell Lies to Customers
November 19, 2020

I bought an Inspiron Laptop and I also have an extended business warranty. They basically cannot fix any issue with my Bluetooth and I have replaced the motherboard, the Bluetooth card. Reinstall windows 2 times. Been lied to too that my problem is escalated to L3 (when I called after 4 days of not getting a response, they tell me that I have to re-install windows and they are following procedure. They said they will inform an L3 tech. But I Have an email 4 days prior with L3 being informed. Such lies.

Date of experience: November 19, 2020
Canada
7 reviews
30 helpful votes
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My experience with Dell was fantastic. I ordered my laptop on a Thursday afternoon, it was shipped by Friday and at 9:00am on the Monday, I had received my system in perfect working order. I'm using it now, and I couldn't be happier.

Date of experience: March 11, 2012
Canada
3 reviews
5 helpful votes
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Dell computers canada
January 11, 2024

I bought a dell XPS 1 year ago and it had to go back to the factory 4 times because it would not start
Later the hard drive lost windows 11 pro numerous times

Today I have told Dell Canada that my power supply fan is defective

The computer service said it would cost $500.00 to fix it

I paid $2,300.00 for a piece of junk

I will never buy from Dell Canada again

Their after warranty program is zero
You have to spend weeks while you computer goes through the mail
And get it back and it still doesn't work

Dell is the worst computer of my life

Date of experience: January 11, 2024
Canada
2 reviews
3 helpful votes
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I spent almost $3K on an Alienware PC. Since it arrived, I have not experienced a single day where it didn't just crash completely at least 5 times.
Customer service gave me some half-baked advice which made it crash less… now it crashes only 4 times per day. I read through forums, watched YouTube videos, all kinds of stuff. Nothing works. It's just garbage components that they passed off on me because I tried to cancel after they said "actually, we changed the ship date, it's going to be 6 weeks late, and now it's too late to cancel". So I was about to get visa to reverse it and they just slapped something together and threw it out the door. It literally arrived covered in dirt like it was in a back alley. Yet it was in a new box? Clearly some old return that they had sitting in a pile of dust.

Customer service is the worst. Just people from India that barely pay any attention to your complaint and give you advice like "have you tried turning it off then turning it back on? Okay byeeeeee!"

I will never buy another Dell product as long as I live.

Date of experience: September 16, 2021
Canada
1 review
2 helpful votes
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XPS 15 9530 (2014)
February 6, 2019

Battery is swelling (expanding). No way to get a new battery from them. No service, no warranty. Paid more than $2,500 for that computer now unusable on battery.

Date of experience: February 6, 2019
Canada
1 review
2 helpful votes
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Try to make this brief: bought Alienware R12 in 2020, said ready to ship, took a month and half longer than what they told me. I had an issue with my FX lighting coming from the power button and front of the tower, no big deal but I decided to call Dell tech support, the guy could barely speak English, he was confused to what the FX lighting was…. I hung up on him after 5 mins of me trying to explain to the tech support "professional" what the FX lighting was. Then I decide just recently to upgrade my CPU. Can't do it without a motherboard to match. My CPU is intel i9 11th generation so my motherboard is not compatible to the 12th or 13th generation. Well I find out that the motherboard is fused to the tower and cannot be replaced. So I can never upgrade the CPU since I had the best one of that generation. New issue, the fan on my power supply won't turn on. Find out I can only get one from Dell… speak with someone from Dell, they tell me they have none that are compatible in stock but they'll send me an email if one becomes available. So bottom line is…. If you're willing to spend thousands of dollars for a new PC go anywhere else. Not worth the bs that follows. Can't upgrade or change components after just two years, shipping, tech support and even their sales department is crap.

Date of experience: December 6, 2022
Canada
1 review
2 helpful votes
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Simply Garbage
July 23, 2021

From start to finish garbage. Delayed my order 4 times for a month. Rude Managers and unhelpful customer service. Overall "Zero"

Date of experience: July 23, 2021
Canada
1 review
1 helpful vote
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Après 3 mois le contour de l'écran c'est tout devenu détaché, c'est horrible c chip et c'est cher, je ne le recommande pas à personne c'est tout avec de la colle merde.

Date of experience: August 18, 2022

Overview

Dell CA has a rating of 1.4 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dell CA most frequently mention and customer service. Dell CA ranks 182nd among Computer sites.

service
9
value
9
shipping
8
returns
6
quality
8