• Defensive Driving

Defensive Driving

Overview

Defensive Driving has a rating of 3.99 stars from 543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Defensive Driving most frequently mention great experience, good course, and new things. Defensive Driving ranks 1st among Driving Schools sites.

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Positive reviews (last 12 months): 86.6%
Positive
142
Neutral
9
Negative
13
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What reviewers want you to know

Positive highlights

  • It was a good refresher course to improve my driving.

Critical highlights

  • The video was terrible and their customer service' is anything but.
How would you rate Defensive Driving?
Top Positive Review

“Invasion of privacy for validation questions- course.defensivedriving.com”

Shan H.
1/3/24

One of the validation questions is "What country was your spouse born (I have to pick the first letter)" Talk about invasion of privacy- that a defensive driving vendor has access to immigration records, marital status, credit reports and God knows what else- they can pick and choose random questions from massive amount of information invading someone's privacy with the excuse we want to validate if it's you taking the defensive driving class.next thing you know these companies gonna go after your HIPAA records "How many viagra pills did you receive in your last prescription?" THe course itself is not bad.

Top Critical Review

“Not a user friendly course”

VERONICA R.
4/2/24

The course is not user friendly. The video plays over and over. When you click test, nothing happens. It's very glitchy.

Reviews (543)

Rating

Timeframe

Other

Reviews that mention popular keywords

refresher course (12) customer service (26)
Thumbnail of user junm23
1 review
0 helpful votes
January 16th, 2024

It was educational and informative. The authorities explaining the concept were great and detailed. The hosts were also great,

Thumbnail of user heilync1
1 review
0 helpful votes
April 19th, 2023
Verified purchase

It was an okay experience.The videos are too long though.

Thumbnail of user ashleya982
1 review
0 helpful votes
March 1st, 2023
Verified purchase

Good easy safe coursework. Thank youygghvgggvvvvvgggggggggggg

Thumbnail of user deniseg1029
1 review
0 helpful votes
February 28th, 2023
Verified purchase

I have no experience thus far, all I have done is register, I plan to log in possibly tomorrow and get started w the course. Thank you.

Thumbnail of user adriannac40
1 review
0 helpful votes
January 19th, 2023
Verified purchase

The videos are long, so you need to create time to watch them.

Thumbnail of user shanh34
1 review
0 helpful votes
January 3rd, 2024

One of the validation questions is "What country was your spouse born (I have to pick the first letter)"
Talk about invasion of privacy- that a defensive driving vendor has access to immigration records, marital status, credit reports and God knows what else- they can pick and choose random questions from massive amount of information invading someone's privacy with the excuse we want to validate if it's you taking the defensive driving class.next thing you know these companies gonna go after your HIPAA records "How many viagra pills did you receive in your last prescription?"
THe course itself is not bad.

Thumbnail of user ivann79
1 review
0 helpful votes
May 26th, 2023
Verified purchase

It's a very easy course but the amount of time I spend waiting for the next lesson is annoying, but there's nothing I can do about it.

Thumbnail of user nancye1103
1 review
0 helpful votes
January 26th, 2023
Verified purchase

I learned some new information from the first hour's presentation The video was well done and much more enjoyable than six hours of required reading.

Thumbnail of user drewc161
1 review
0 helpful votes
April 23rd, 2023
Verified purchase

Engaging and useful. Many stories to help explain the material.

Thumbnail of user abigaylec1
1 review
0 helpful votes
February 11th, 2023
Verified purchase

It's boring but not too bad. Pretty old videos but they sadly take forever.

Thumbnail of user jeremiahd95
1 review
0 helpful votes
February 12th, 2024

Easy to understand and accomplish what I needed. I was able to complete it at my own pace and finish in a timely manner.

Thumbnail of user rnnesparza
1 review
0 helpful votes
March 15th, 2024

I was able to take this course in a day and learned so much from this course. I will definitely take this information with me when I'm driving.

Thumbnail of user jocelynl100
1 review
0 helpful votes
March 13th, 2023
Verified purchase

Text course and ordering driving record were down for quite a bit of time so another defensive driving class had to be purchased. Driving record was ordered elsewhere.

Thumbnail of user eddieg233
1 review
0 helpful votes
May 17th, 2023
Verified purchase

The information was presented in an interactive way as if you were in the classroom. The information was through and realistic never boring or way out over your head. It was so exciting I finished in one setting and I'm a senior citizen!

Thumbnail of user caitlinm208
1 review
0 helpful votes
March 12th, 2023
Verified purchase

My experience was brief and effective. I was able to take the course in one day and regain the important notes to have while driving on the road.

Thumbnail of user briand2619
1 review
0 helpful votes
February 8th, 2024

The site was easy to use, and was very simple registering for the course. Would recommend the course to anyone who needs to dismiss a ticket.

Thumbnail of user michaelj3010
1 review
0 helpful votes
January 31st, 2023
Verified purchase

So far so good. Completed 2 videos I don't have anything else to say.

Thumbnail of user michelley819
1 review
0 helpful votes
April 28th, 2023
Verified purchase

Very informative and excellent. Would highly recommend

Thumbnail of user kareyp3
1 review
0 helpful votes
January 26th, 2023
Verified purchase

Easy to understand but misleading. Thought my certificate would be available immediately after I completed the test. But no I would have to pay extra to get it immediately.

Thumbnail of user carlov29
1 review
0 helpful votes
January 13th, 2023
Verified purchase

The course was good. There were laws that I was not aware of that made me change my perception on my driving.

Thumbnail of user brittnayr
1 review
0 helpful votes
March 13th, 2023
Verified purchase

The driving course was a good course but really long. In the future maybe shortening it a little. It was hard for me a mother of 3 kids to sit there for 6 hours and pay attention.

Thumbnail of user luiss632
1 review
0 helpful votes
March 17th, 2023
Verified purchase

Good! Everything was helpful and easy to use and navigate on the website

Thumbnail of user veronicar540
1 review
0 helpful votes
April 2nd, 2024

The course is not user friendly. The video plays over and over. When you click test, nothing happens. It's very glitchy.

Thumbnail of user rachelp938
1 review
0 helpful votes
June 4th, 2023
Verified purchase

The course itself was good, but I am very irritated and disappointed that I still have not received my certificate or my driving record after completing the course and paying.

Thumbnail of user micahm239
1 review
0 helpful votes
March 27th, 2023
Verified purchase

The only promblem i have with this website is getting to my certification. It would say error to download then wait 30 minutes. It's been well over 10 hours.

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From the business

Got a ticket? Take your defensive driving course online now! State and court approved for traffic ticket dismissal and insurance premium discounts.

Business History

David Bruce conceived the idea for DefensiveDriving.com® after a minor fender-bender. Needing to keep the traffic ticket off his record, and as a busy individual with an active lifestyle, Mr. Bruce searched for an online alternative to the traditional classroom-based defensive driving courses. His search for an approved online course in the State of Texas was unsuccessful, so he set out to start his own.

Mr. Bruce worked with the Texas Department of Licensing and Regulation (TDLR) to establish the guidelines for an online delivery method. After a lengthy approval process, Mr. Bruce received the official approval. The company then acquired and installed production-grade equipment that would become the backbone of the site, and launched operations in February 2000. In the first full year of operations, DefensiveDriving.com certified its 100,000th customer, and the company has grown rapidly ever since.

The philosophy at DefensiveDriving.com is to provide the most educational, highest quality products in the industry, and to support those products with exceptional customer service. The company achieves this by working with outside consultants, conducting focus groups with potential customers, and implementing best practices from the top call centers in the country. The company operates 24-hour in-house call and fulfillment centers that are staffed by highly trained customer support representatives and licensed defensive driving instructors.

The hard work and expense have paid off, because DefensiveDriving.com is the #1 rated online course in Texas, a distinction that has set the standard for the company’s additional product offerings. In 2004, the company’s dedication to excellence was recognized when the new Wheels in Motion® video course was awarded a Silver Plaque at the International Communications Film & Video Awards (part of the Chicago International Film Festival). In 2005, DefensiveDriving.com continued breaking new ground in the defensive driving industry by partnering with Time Warner Cable to offer the Wheels in Motion video On Demand.

In 2008, DefensiveDriving.com once again offers an industry first: defensive driving instruction via Online Streaming Video on the Internet. Now anyone with an Internet connection can watch the world’s best driving instruction video any time, with no returns, no late fees, and no wait!

Company Representative

Thumbnail of user ryang159
Ryan G.
Typically does not respond to reviews

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