• Defensive Driving

Defensive Driving

Overview

Defensive Driving has a rating of 4.5 stars from 546 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Defensive Driving most frequently mention great experience, good course, and new things. Defensive Driving ranks 1st among Driving Schools sites.

  • Service
    16
  • Value
    16
  • Shipping
    12
  • Returns
    12

Proactively asks for customer feedback

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Positive reviews (last 12 months): 85.1%
Positive
57
Neutral
4
Negative
6
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What reviewers want you to know

Positive highlights

  • It was a good refresher course to improve my driving.

Critical highlights

  • The video was terrible and their customer service' is anything but.
How would you rate Defensive Driving?
Top Positive Review

“Straight to the point.”

Omar S.
4/29/24

Very straight forward test, very good informative video to watch, especially for sitting back and relaxing.

Top Critical Review

“Not a user friendly course”

VERONICA R.
4/2/24

The course is not user friendly. The video plays over and over. When you click test, nothing happens. It's very glitchy.

Reviews (546)

Rating

Timeframe

Other

Reviews that mention popular keywords

refresher course (12) customer service (26)
Thumbnail of user omar.syed.bilal
1 review
0 helpful votes
April 29th, 2024
Verified purchase

Very straight forward test, very good informative video to watch, especially for sitting back and relaxing.

Tip for consumers:
Make sure to pay attention to the test and videos.

Products used:
Defensive driving course

Service
Value
Shipping
Returns
Quality
Thumbnail of user junm23
1 review
0 helpful votes
January 16th, 2024

It was educational and informative. The authorities explaining the concept were great and detailed. The hosts were also great,

Thumbnail of user wbuswell
1 review
0 helpful votes
May 8th, 2024

Very well laid out, great information, hard hitting real story's and well directed driving instructions.

Service
Value
Shipping
Returns
Quality
Thumbnail of user veronicar540
1 review
0 helpful votes
April 2nd, 2024

The course is not user friendly. The video plays over and over. When you click test, nothing happens. It's very glitchy.

Thumbnail of user jeremiahd95
1 review
0 helpful votes
February 12th, 2024

Easy to understand and accomplish what I needed. I was able to complete it at my own pace and finish in a timely manner.

Thumbnail of user heilync1
1 review
0 helpful votes
April 19th, 2023
Verified purchase

It was an okay experience.The videos are too long though.

Thumbnail of user rnnesparza
1 review
0 helpful votes
March 15th, 2024

I was able to take this course in a day and learned so much from this course. I will definitely take this information with me when I'm driving.

Thumbnail of user laneb73
1 review
0 helpful votes
March 13th, 2023
Verified purchase

Just started the class so I have no experience to write about.

Thumbnail of user briand2619
1 review
0 helpful votes
February 8th, 2024

The site was easy to use, and was very simple registering for the course. Would recommend the course to anyone who needs to dismiss a ticket.

Thumbnail of user monicap538
1 review
0 helpful votes
May 10th, 2023
Verified purchase

Yes, the course itself is 25dlls, but what they don't initially tell you is that instant download of your certificate of completion is another 25dlls. Only free option is delivery via USPS, and that takes up to 10 business days to receive. Just be honest about your pricing.

Thumbnail of user coryh216
1 review
0 helpful votes
January 19th, 2023
Verified purchase

It's a very long course and it was very expensive to get my certificate to

Thumbnail of user carlov29
1 review
0 helpful votes
January 13th, 2023
Verified purchase

The course was good. There were laws that I was not aware of that made me change my perception on my driving.

Thumbnail of user shanh34
1 review
0 helpful votes
January 3rd, 2024

One of the validation questions is "What country was your spouse born (I have to pick the first letter)"
Talk about invasion of privacy- that a defensive driving vendor has access to immigration records, marital status, credit reports and God knows what else- they can pick and choose random questions from massive amount of information invading someone's privacy with the excuse we want to validate if it's you taking the defensive driving class.next thing you know these companies gonna go after your HIPAA records "How many viagra pills did you receive in your last prescription?"
THe course itself is not bad.

Thumbnail of user isabelt90
1 review
0 helpful votes
January 15th, 2023
Verified purchase

It's a great course, easy to do and quick to complete.

Thumbnail of user robertc6662
1 review
0 helpful votes
February 24th, 2023
Verified purchase

Good defensive driving refresher course that is informative for new drivers as well as a good reminder for those that have been driving for many years.

Thumbnail of user niccop
1 review
0 helpful votes
April 9th, 2023
Verified purchase

It was easy to set up and straight forward the course cover all topics and was easy and not hard to understand

Thumbnail of user rileys137
1 review
0 helpful votes
February 21st, 2023
Verified purchase

It helped me on things that I didn't know about things on the road.

Thumbnail of user mikeo905
1 review
0 helpful votes
April 28th, 2023
Verified purchase

Easy to follow and complete. Forced to enter 50 characters

Thumbnail of user karenl3747
1 review
0 helpful votes
March 18th, 2023
Verified purchase

Education was easy to access however i did have issues downloading my certificate and my payment couldn't be processed

Thumbnail of user jonathanl909
1 review
0 helpful votes
May 1st, 2023
Verified purchase

It is a Good course easy to understand, good information

Thumbnail of user mattl562
2 reviews
0 helpful votes
May 10th, 2023
Verified purchase

Defensive driving is not a class anyone takes for fun, but though watching the video, it appears most of the content with "hosts" and "interviews" were recorded some time around 2003. The clips of traffic looks potentially older than that. The quizzes are mostly common sense, so, good there.

Thumbnail of user edgarm258
1 review
0 helpful votes
May 10th, 2023
Verified purchase

Really fast and easy course and able to stop and resume at any time

Thumbnail of user joycea542
1 review
0 helpful votes
May 23rd, 2023
Verified purchase

This experience was great, will learn a lot through this.

Thumbnail of user crystalg637
1 review
0 helpful votes
January 9th, 2023
Verified purchase

Signing up was a smooth process and it was so easy.

Thumbnail of user michaela4557
1 review
0 helpful votes
January 18th, 2023
Verified purchase

I dont know what all off this review is about this course is a joke

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From the business

Got a ticket? Take your defensive driving course online now! State and court approved for traffic ticket dismissal and insurance premium discounts.

Business History

David Bruce conceived the idea for DefensiveDriving.com® after a minor fender-bender. Needing to keep the traffic ticket off his record, and as a busy individual with an active lifestyle, Mr. Bruce searched for an online alternative to the traditional classroom-based defensive driving courses. His search for an approved online course in the State of Texas was unsuccessful, so he set out to start his own.

Mr. Bruce worked with the Texas Department of Licensing and Regulation (TDLR) to establish the guidelines for an online delivery method. After a lengthy approval process, Mr. Bruce received the official approval. The company then acquired and installed production-grade equipment that would become the backbone of the site, and launched operations in February 2000. In the first full year of operations, DefensiveDriving.com certified its 100,000th customer, and the company has grown rapidly ever since.

The philosophy at DefensiveDriving.com is to provide the most educational, highest quality products in the industry, and to support those products with exceptional customer service. The company achieves this by working with outside consultants, conducting focus groups with potential customers, and implementing best practices from the top call centers in the country. The company operates 24-hour in-house call and fulfillment centers that are staffed by highly trained customer support representatives and licensed defensive driving instructors.

The hard work and expense have paid off, because DefensiveDriving.com is the #1 rated online course in Texas, a distinction that has set the standard for the company’s additional product offerings. In 2004, the company’s dedication to excellence was recognized when the new Wheels in Motion® video course was awarded a Silver Plaque at the International Communications Film & Video Awards (part of the Chicago International Film Festival). In 2005, DefensiveDriving.com continued breaking new ground in the defensive driving industry by partnering with Time Warner Cable to offer the Wheels in Motion video On Demand.

In 2008, DefensiveDriving.com once again offers an industry first: defensive driving instruction via Online Streaming Video on the Internet. Now anyone with an Internet connection can watch the world’s best driving instruction video any time, with no returns, no late fees, and no wait!

Company Representative

Thumbnail of user ryang159
Ryan G.
Typically does not respond to reviews

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4.5
546 reviews
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