Decor GlobeReviews 40

Order two faucets, received one. The other faucet was on back order. Took 6 month of dealing with them and at the end they said they sent two. Service is terrible or none. Don't order anything from them. Stay away!

Looks like there are a lot of similar reviews with horrible customer service. I purchased a vanity on 9/11/20 and still have not received. I have made countless attempts to inquire into status and in 4 months received one response stating the vanity would be in stock and ready for shipment early November. Since then I have continued to follow-up and again no response, nothing. Meanwhile, said bathroom has been vanity less for 4 months and I have asked for order to be cancelled if not available and still no response. I can understand delays during these times, but no excuses for such horrible service/no service.

I placed an order in August and was double charged for my order of $622.00. I received an incomplete order and then received it a second time two weeks later. I have contacted them via email and nothing has been resolved and I have never received the completion of my order. You can't leave a message on their mailbox or reach anyone on the phone even during business hours. The wrong order weighs 18 pounds and should be returned and I can't get anyone to help me with a return. Please beware, I think I would suggest a local business so you can pay for what you walk away with. A $622 double charge is not acceptable. Guessing the BBB is my next step.

I bought some drawer hardware that was said to have a lead time of 5-10 days. Once in that window, I contacted them via phone to get tracking information at which point I was told it actually wouldn't ship until the 12-15 day window. This was a process as well - calling just gets you put on hold and, eventually, hung up on. Email took a few days but ultimately got a response. When asked if I could expedite the order or shipping I was told no changes could be made. When I asked to speak with someone over the phone, I was told e-mail was the only option. Lastly, when I asked to speak with anyone else, like a manager, my e-mail has gone silent. It's honestly not worth your time to deal with this company.

Prices seem really good- so you go for it, thinking ok I'll wait an extra week or two... NO, nothing, it's been two months and zero response from them. No update on shipping, no way to reach them, they are always closed or on vacation. Stay away! Even when you get to talk to someone, they just say sorry we're waiting on items, and give you a false new ETA. They are absolutely horrible. Pay the difference somewhere else, they are just not worth it, even if I ever get my order.

I purchased a faucet for a client in early July. I was told at the time of ordering that it would be 10 days maximum to ship. After 3 weeks, I called to find out where my order was (I had to wait on hold for 2 hours for a representative). I was told that their company did not place the order with the manufacturer for almost two weeks from my initial order, with no explanation as to why. Since I had a deadline, I expedited the order through another local company for a slightly higher price (Elegance in Hardware), who was able to get me the faucet in 2 business days. Since JULY, I have been trying to return the original faucets from Decor, which were shipped even though I canceled my order with them. Once I was able to get the paperwork for the return, I shipped them back via UPS at our own expense. THEY SHIPPED THE FAUCETS BACK TO MY CLIENT LAST WEEK. I have since not been able to get a response from the company and am absolutely astonished as to how or why anyone would ever do business with this company. If I could put negative stars, I would.

I placed an order several weeks ago and received a confirmation email, but never received a shipment notification. I have called no less than 15 times and sat on hold for a ridiculous amount of time just for the call to end each time. I have emailed a dozen times with no return. Then I called the ordering number, and they picked up and hung up on me when I asked for customer service. I called right back, and didn't get hung up on the second time. She transferred me to customer service, and FINALLY someone picked up. But it doesn't really matter that she picked up, because she was such a horrible customer service rep. She wouldn't answer my question, and basically said she didn't care to help me. I asked to speak to a supervisor and she didn't transfer me. She said she would have her call me back, which of course she didn't. I have NO idea where my order is. Absolutely the worst customer service I have ever experienced. The representative said her name is Fernanda. Avoid this nightmare company.

I placed an order for a faucet on 6/7/2020, it is 8/10/2020 and I have not received it. I have called twice and emailed multiple times to try to cancel my order and get a refund and have had no luck. I am currently on hold for customer service again and have been for 22 minutes thus far. Each time I have called the wait time is ridiculously long. My emails were initially replied to but now they have stopped replying. I would not recommend purchasing anything from this company. I ordered the majority of the needs for my bathroom remodel online and have never had such an issue with a company.

The customer service of this company is HORRIBLE. I ordered a faucet and after not receiving any update on shipping for 30 days, I emailed for an ETA. The responses took days at a time, and when I did get a response it was often incomplete. There was no effort to recognize the problem, only fragmented one sentence response emails. Finally after nearly 2 months the order shipped. Was not worth the time or energy to work with Decor Globe. Buy somewhere else!