DecluttrReviews 259

My items were shipped but sat in limbo via their courier for well over ten days. Never got an update and trying to get a refund is like pulling teeth. Please, if you can, use any other seller but this one. They are absolutely the worst company I've ever dealt with

I submitted a trade-in order (2 separate orders across 3 different boxes/packages). Originally, I received an email stating that 1/2 of the large order was missing. I replied letting them know it was in another box (they provided both labels). After the other box arrived, they told me that one of the items was still missing. I responded and told them that it was wrapped in the packing materials, but that I know for a fact it was in the box. The entire purpose of creating the two separate orders was because they do not allow 2 of the same item in one order. I had 2 Dualshock 4 (PS4) controllers to trade in, thus I created two separate orders. The company basically called me a liar and stole/misplaced one of the controllers that was in the box that I traded in. After several back and forth emails including me including all documents requested (proof of ownership, proof of shipment, and delivery confirmation of all 3 boxes), I was fed up and gave them a choice to pursue it further and make it right, or to pay me for the rest of the order that was in the same box and get negative reviews posted everywhere. Rather than support the customer, they chose the pay out and negative reviews option. Hope it was worth the $7.

Contacted them 7 days after the "expected delivery date" when a book did not arrive. (BTW: I received no notice that shipment had actually occurred.) Their reply was that I was contacting them beyond their "within 30 days of expected delivery date" and that "Due to the length of time that has passed, we do not have access to our records". Sounds like this "company" in not on the up-and-up. You may also note that in trying to contact this GA vendor, email goes to an address in the UK. Be aware before you deal with this group (or individual.)

You'll pay me 30 cents for a brand new box set of one of the most popular tv shows on the planet? Clown shoes

I hate writing these types of reviews, but I feel this is the only thing to be done at this point.

DO NOT USE THIS SERVICE!

I placed two sale orders that had four items total (3 devices on one, 1 device on the other). I put all four devices in one shipping box and also printed and included both order numbers in the package. When the shipment was received, one order number listed the number of devices received as four instead of three and the other order was listed as "AWAITING YOUR ORDER..." About a day or so later, the number of items for the "received" order updated to three and the other order was still listed as "AWAITING YOUR ORDER...". After chatting and emailing with multiple representatives, providing the IMEI for the fourth device that was associated with the "missing" order, I was told that they never received the fourth device and they would not be able to do anything.

This is incredibly unprofessional and is evident that they essentially stole the device that I turned by not paying out the sell amount. I even requested they return the device to me, but they keep insisting that they never received it.

I was paid out for the other three devices that were on the "received" order, but they are refusing to pay me the $760 that is owed to me.

There are other services out there that are SO MUCH BETTER than Decluttr. I recommend BuyBackBoss.com or even the kiosk that's available in some Wal-Mart locations. At least you'll get some type of payment instead of them simply taking your devices and reselling them without paying.

AVOID DECLUTTR AT ALL COSTS!

I sell used items online and come across a lot of dvds and cds and started doing business with Declutter. The first 6 months went smooth. The following 6 months not so much. I have not been paid on 6 different packages I sent in. I have tried contacting them for 5 months now. They basically took my packages and that's that. The company is a complete SCAM. A bunch of losers ripping off the public. I really do not have much money so to rip someone off like myself you really have hit bottom. I sold 162 dvds in one package and was only getting paid $38 they took it. Any package that I have sent in over $20 they kept. Then you have a option to ask' when will you get paid'… if your having a similar problem such as myself when you try and utilize this option it takes you to a page that's says 'this page can not be found'
What a joke

I paid for voice recognition software for pc and got a karate movie.
Then they want me to ship it back at my expensive.
Never again would I do business with this company.

I sent a practically new PS5 to them they quoted me $300. I packaged the game up perfectly. They sent me a message offering me $50 saying my casing was damaged. I sent them pictures I took before my game was shipped with time stamps they claim my game came this way and it wasn't from the shipper because the parcel box wasn't damaged. I asked them to send me pictures of the parcel, of course they can't. I am going the legal way.

My husband ordered phones from this company which were supposed to be unlocked, but only mine was. He ended up having to buy another new phone for twice the price from our wireless provider, and there is no obvious way to return the phone from Decluttr and get our money back. I'm pretty sure they purposely sent a faulty shipping label so that they would never receive the phone back and they would have an excuse to not refund our money. They are unreachable by phone. Email response is minimal. In fact, I'm also pretty sure they block email addresses so they can claim you never tried to reach out to them. We will never buy from Decluttr again and I urge anyone else who is considering buying anything from them to go elsewhere.

Purchased a phone in Feb. Touchscreen stopped working in Aug. Returned for repair x2 and they voided warranty without fixing or replacing like warranty said. Worst customer service and business ever. Stay away.

Yes they actually LIE and cherry pick the best CDs/DVDs from your package, then tell you these were "missing from your order." This while giving you nine cents for the others. TAKE PICTURES of your package, they are nothing but liars and thieves!

While I like their Blu Ray/DVD selection, it takes them forever to send my order out! I'm a fairly new customer, and this is one of my pet peeves. I expect to get it within 14 days! These are movies, not a refrigerator! Is this company holding my money for as long as possible so they can draw interest from it?

They also say they will provide a tracking # when they send out orders. Um….no they don't. I want to submit another large order, but won't until they get my previous order filled. What's the bottle neck in your shipping Dept.? Why don't they give a monetary option for those who want expedited shipping? It's now 8 days with no contact, and no tracking number. However, they wanted instant payment at time of order, and didn't "hold" it until they shipped! All of my other online purchase companies I order from, don't take money out of my account until my order is shipped!

Annella McKinley

I bought iPhone that was advertised as a Verizon phone, but it was still locked by another carrier. I went through their chat and sent them a bunch of pictures of what I was seeing on the phone, they told me to return it and they would inspect it further. When I told them I was really unhappy about that (because I needed the phone immediately) they removed me from the chat and put me back in their queue. I eventually took a stab myself and went to AT&T to request an unlock — and I guessed correctly that it was AT&T previously. Within 5 minutes I unlocked the phone myself! The decluttr chat was completely useless! Their ad was misleading. The whole experience was terrible. Strongly discouraged to ever buy from decluttr again. We aware, they are VERY risky to purchase from.

I inquired about my order, then customer agent canceled order. Contacted again to find out option on order inquiry only to be told Decluttr is down and can't check order for a few hours and to check back. Horrible customer service.

I wish I had don't more research before doing any business with this unscrupulous company. They believe their terms of service gives them a license to steal. They will quote you a price and short you without any proof. We are just supposed to take their word that a sealed video game had damaged artwork. All I'm asking is proof. Otherwise you are stealing from the public and I hope the $20 was worth it. If you don't believe me - look at the low scores on this site and google. Dozens of examples of shadiness. BEWARE

Edit for update: I did receive my money today, July 24,2023. Thank you Decluttr and Trustpilot review page. Though delayed, I am happy to have received the stated amount! Thank you once again, and hope your system works better, and other customers doesn't feel what I went through during this process. Best wishes!

First message: There is no way that you can contact a human via phone. They take lot of time to reply through email. They say their app or online account doesn't work, so the updates aren't what it should be. They say that they paid me for my device 5 business days back, but I have not received it yet. They haven't given me any confirmation of their payment. It's been over 3 weeks since I started the deal with them, they received my device on 10th July, 2023. I had to send emails everyday to get any response. I was not updated as soon as they received my device, nor when they paid me. Today, the 19th July 2013, still no actual payment in hand, though they say they paid me last week. Meanwhile, I sold 3 other devices online with other companies, and got paid for all of them within a week. Seems like a bogus company to me.

I sold them a very new Iphone 12 great condition and told me there was a red flag and wouldn't pay me what I was offered, which was $392. I asked for them to return my phone, said it would be returned to me in 2-4 business days. I was on vacation and when I got back still no phone. I followed up with them and they informed me that the sales tech sold my phone online, without my consent and offered to pay me less $302, I wanted the full amount since I didn't authorize the first request to sell my phone. I was livid at this point, as a single mom trying to get some extra cash. I followed up with them asking how they could do this because I never once gave approval to sell my phone. I got a reply stating that they are shipping my phone out and I should get it in 2-4 business days. I again followed up twice and still haven't received a payment or my phone. I will get an attorney involved because this is the worst experience I have ever had with customer service and for them to just sell my phone without my approval. Stay away and don't even try doing business with them!

I sent a package more than 2 weeks ago and was told the package was received last Tuesday. The company says they will notify the seller when your package is received the very same day, the items will be processed the next day, and the seller would be paid the day after.
None of that happened for me. I had to email Decluttr after UPS stated my package was delivered asking if they received the delivery. They told me my order was indeed received and that they would process my order the next day. A week has gone by and I only just received an email today telling me not all of my items were included in the box. That is a total lie. Now, they are telling me they cannot complete the process and cannot pay me the amount they offered.

This site is a total scam and I implore everyone never to use it.

They want you to waste so much of your time. They constantly delete your basket and after you have meticulously packed your box with accepted items, your cart is deleted and you have to unpack that box again. Who prepares a box of trade-ins in one sitting? They give you one excuse after another about why your cart is deleted. "saving" your order makes deletion happen even sooner. I have entered this same order twice already and less than 30 hours later, it is deleted a third time. All this for a stinky 25.00. I'm fed up with decluttr. FED UP. Stinky company. Unless you can fill a box of cds in one sitting, don't bother starting. Guess what decluttr? I'm not entering this trade in order a third time. You and your stinky company can go to hell and these cds are going in the trash. PS, word of advice, Most people don't want to sell you CD's so that they can receive one cent. You better add some parameters for your customers because I'm sure others besides myself are sick and tired of wasting ten extra seconds to delete the cd you are offering them a penny for out of their basket. I will NOT waste my time trading anything less than a certain amount and you better tell your software designer to fix your silly software. Or don't. Either way, you already lost me. Not that it matters. The whole reason you delete our carts is because you realized something in the cart lost some value so you would rather inconvenience the customer than honor the price you quoted. As I said, stinky company. Just list your cds on amazon or ebay yourselfs folks. Declutter, you are stupid if you think i will continue re entering merchandise over and over. You know about the problem. You don't care. Well neither do I. It took me over half an hour each time to re do the order. You can go to hell and stay there. Goodbye.