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DealDash

How would you rate DealDash?
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California
1 review
1 helpful vote
Follow James D.
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DealDash is the best penny auction site, hands down! The frequent promotional pricing of the bids makes it affordable to play and win. And, if you don't win, Buy it Now with all bids back and Free Shipping helps you to at least break even on the item you choose. I have received all items won or purchased through Buy it Now. Any issues that have been brought to the attention of customer service have been remedied quickly. I am a big fan of the site.

Date of experience: March 9, 2013
Rhode Island
1 review
7 helpful votes
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Scammers
September 11, 2017

I responded to a promotion that Dealdash was offering. The deal was, if I installed the Dealdash app on my phone and purchased one bid pack they would give me almost 5000 gems. I fulfilled my part of the deal and never got my gems. All I continue to get, is computer generated emails saying they will resolve the problem. They have no intention of doing that. They are scammers.

Date of experience: September 11, 2017
DealDash -. DealDash Rep
over a year old

Hi Paul. I am very sorry to hear about the misunderstanding. I'd like to look into it myself and make sure your issue is resolved. Can you send me an email with your user name so I can take a look at your account? My personal email is adrian@dealdash.com

Virginia
1 review
3 helpful votes
Follow Diane C.
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DealDash can be fun if you're either rich or bidding on small-dollar items. And they have $3.00 and $5.00 no jumper limits on items. But the developers need to do something about keeping people from jumping into an auction after 3 or 4 people have legitmately used either Bid Buddies or their eyeballs to tract and bid on an auction for hours or even days. Of course, it should pay off for someone to religiously watch an item and get into the auction when it's down to a couple of people but, if those 2 or 3 folks have been bidding on an item for a long time and invested time and bids (read "money") into it, it's just not right for someone to pop in there at the last minute and win the item. I've gotten so tired of this happening that I'm not using the site anymore. It is too disappointing and frustrating.

Date of experience: February 25, 2017
Virginia
2 reviews
0 helpful votes
Follow Moni H.
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I'm relatively new to DealDash, having learned about it from a friend. And while I've not yet won anything, I did make a huge mistake in making a deposit/buying bids on my account. DealDash has customer service that is second-to-none! They handled MY mistake in a very proficient and professional way. Extremely honest and very helpful. Walked me through what is probably a very simple task (I'm so not technically inclined), showed me a great deal of patience and respect and, BEST OF ALL, actually fixed the mistake I made with a bonus in my favor. I couldn't be more pleased. They've earned my business! Thank you DealDash for being the very best!

Date of experience: November 27, 2012
Missouri
1 review
1 helpful vote
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Being new to this type of site, I was completely lost. When I got in trouble they did help my plight. This is more for the pc than the smartphone, take heed. Overall they did tell me what I needed at the time. They were kind, an truly direct. Just shy of warm. So,
I'm going back for more deals, knowing they are lookong out for me if needed. Got to dash, see you there.

Date of experience: November 18, 2014
New York
1 review
1 helpful vote
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I am really happy to post what I think of deal dash because I can do this from the heart. I have found this site to be very honest. And the opportunity is there for everyone to get a really good deal. The variety of items to bid is way beyond anything that other auctions have to offer. And free shipping works always. Dealdash is my favorite site!

Date of experience: March 10, 2013
New York
1 review
2 helpful votes
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I was very happy to win a $320 kayak for approx $115 (including bids). However when the June 24 delivery date came and went with no kayak, I contacted customer support. Upon further checking they discovered that the vendor they used did not have any more kayaks left for the rest of the Summer. While that was not Deal Dash's fault, I feel that they should have been made aware of that, especially since the same kayak was up for auction about 10 days after mine. Deal Dash did offer me a $350 gift card in exchange, however what I REALLY wanted was the kayak.

Date of experience: August 12, 2014
DealDash -. DealDash Rep
over a year old

Hi Sue, I'm so sorry to hear your kayak was no longer in stock. I do hope you'll be able to find one with the gift card you received.

Pennsylvania
2 reviews
0 helpful votes
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I LOVE DealDash!
February 19, 2014

I LOVE DealDash! I don't really win a lot, but it's fun and sort of relaxing all at the same time. I like the Buy it Now feature for sure. I just received a wonderful TV today through BIN... and getting the bids back is like icing on the cake. It's easy to get addicted... but I still love it!

Date of experience: February 19, 2014
Canada
1 review
0 helpful votes
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Great Customer Service
March 3, 2016

I found in reading that DealDash is only for US users I am Canadian. I contacted the live chat line to see what I should do and was immediately helped and refunded my initial cost. It is too bad DealDash is not available in Canada as well, great site. Thank you for you excellent customer service.

Date of experience: February 29, 2016
Minnesota
1 review
18 helpful votes
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This thing is rigged like the lottery. One person may win the bid at a fair price - all of the rest spent money to lose. My guess is that they are in fact selling goods for 10X the win bid as every loser fritters away bids they bought. Can't believe the high ratings - guess a lot of people flunked math in grade school.

Date of experience: August 27, 2015
DealDash -. DealDash Rep
over a year old

Hi Kevin,

Thanks for writing and sorry that your experience has not been positive. Please note that all of the items we offer have a fair Buy it Now retail price. If you lose the auction, you can still buy the item at the Buy it Now price and get the bids back. We always recommend our users to do the math, keep to a budget and bid only on items they really want.

If you follow these guidelines, the Buy it Now removes any risk of bidding and leads to an overall better experience of using the site based on the customer data we've gathered since our February 2009 launch.

I hope this helps. Please write back if you have more questions.

Oregon
2 reviews
1 helpful vote
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My mistake
August 9, 2016

I made a mistake and it told me I had placed an order which I was only updating some info. I immediately sent a message to customer service and within 10 minutes they had taken care of my goof up. They get an A plus plus. Most companies have bad customer service today and this is a nice change. Thanks for taking care of this matter.

Date of experience: August 7, 2016
Arizona
1 review
1 helpful vote
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I would just like to say I really appreciate the quick, friendly and supportive response to my refund request from the Deal Dash website. I honestly expected a negative response and a shut down. DealDash will be successful business maintaining the level of customer support that was shown me. I just wanted to take this opportunity to let others know this web business is trustworthy.
Thank you!
Vickie

Date of experience: March 15, 2015
New York
1 review
0 helpful votes
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Great and quick customer service!
September 3, 2015

I accidentally purchased a bid pack. I contacted the DealDash customer service via electronic message on their website requesting a refund and within 15 to 20 minutes they got back to me and had already processed my refund. They also gave me some complimentary bids. Great customer service!

Date of experience: August 31, 2015
Utah
1 review
1 helpful vote
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Deal dash is an incredible site! I have had such a great experience and won some awesome items at unbelievable prices. I love the free shipping and have been impressed with their outstanding customer service. I love Deal Dash and recommend it to anyone who likes great deals!

Date of experience: February 26, 2013
Maryland
1 review
1 helpful vote
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My experience with DealDash has been fabulous. I'm treated like a Queen. My questions are answered promptly and courteously. You feel great when you're a winner and DealDash gives you so many auctions to win and feel good about it. It's important to start out with enogh bids to win small and then go up the ladder. The commercials on TV are true. You can win often just what you want. I love DealDash. It cheers me up on dark days. Huge kudos for DealDash!

Date of experience: December 31, 2013
Georgia
3 reviews
10 helpful votes
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Not fair!
October 13, 2014

Not fair! I was bidding and some bids just disappeared, then I tried to buy more and it would go through but it still said my bids were 0. I contacted them and received no response. I decided to give them the benefit of the doubt and tried to contact them again. Still no response. I was bidding on 2 items and they went to someone else right away because the bids I bought would not show up. It is only fun while it was fair, now in feel cheated.

Date of experience: October 10, 2014
DealDash -. DealDash Rep
over a year old

Hi Kathryn, I'm sorry to hear about this. According to our records we did not receive any payment which is why bids were not added to your account. I see our customer service agents have replied back to both of your messages within 24 hours of receiving them and even added complimentary bids to your account to help make up for the confusion.

New York
1 review
0 helpful votes
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Deal dash is a great web site, but if you are like me i put things away for birthdays and special holidays and give a lot to charity imagine my dismay when i gave my grandson a remote jeep for his birthday and it had two little metal pieces missing in the battery department and it would not work i had to end up going out and buy him another one from the store. When i contacted deal dash they gave me bids but made a big deal about how long i had the item see i assume everything is new and not defective, so now have to take everything out of boxes to make sure they work and try to pack them back in. Not real fun to do but all you have to do is get burned or imbarrased one time and it changes things. So check all items.

Date of experience: March 19, 2014
Texas
1 review
7 helpful votes
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RIP OFF
February 23, 2017

I think it is a rip off. Do not waste you money. I think they have fake bidding set up. Just my opinion but I fell for it for awhile until I figured out I wasnt getting anything cheap just a few $5 or $10 dollar gift cards.

Date of experience: February 23, 2017
DealDash -. DealDash Rep
over a year old

Hi Mona. All bidders on DealDash are real. No shills, bidding by employees, or bots. We get proactively audited by Ernst & Young to certify this. If you want to see the results of the audit, please email me and I´ll be happy to send them to you. My personal email is adrian@dealdash.com

I´m sorry to hear that you didn´t win the auction for the massage chair. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids.

Hope this helps. If you have any further concerns, we´re here to assist.

Thanks,
Adrian

Texas
2 reviews
0 helpful votes
Follow Janeth G.
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Deal Dash is a great way to spend some idle time. If you are not careful it can become very addicting. You can win some really nice items but you must learn to play by first observing how others play. I did a lot of homework before I actually starting betting so I would have a better chance of winning.

Date of experience: November 5, 2013
DealDash -. DealDash Rep
over a year old

Good advice Janeth, thank you for sharing!

Indiana
32 reviews
97 helpful votes
Follow Mark L.
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So you log into dealdash and they decide what you can and can not bid on. For instance if you got 100 bids and went in they will let you win something trivial like a 10 dollar gift card to Burger King or something that costs them nothing to give away. That way you can't say you got scammed because they will claim you won an item, even though you can not really win the bigger items you want to. So then you buy more bids hopeful to bid on bigger things, but someone will always outbid you because they have computer systems set up to auto bid. I personally think they are fake bidders to drive prices up so the average consumer will pay big money for low cost merchandise. DealDash is a for profit company, they won't take a loss on anything so remember that if you decide to give away your money.

Date of experience: March 14, 2018
DealDash -. DealDash Rep
over a year old

Hi Mark,

Thanks for your review, I'm sorry to hear that there's been a misunderstanding. I'd be happy to explain how our beginner auctions work.

When a user signs up, they'll be able to see beginner auctions. These auctions can't be accessed by more experienced users. Beginner auctions can enter these auctions in order to familiarize with how DealDash works before stepping up against tougher competition. Each new bidder is allowed to win a maximum of 4 beginner auctions, and won't be able to see any more after that.

I can assure you that there are no fake bidders on DealDash. Every bidder is a real person, and we get proactively audited in order to prove so.

Hope this helps.

Please let me know if you need anything else. I'll be happy to help.

Have a great day.

Best,

Adrian
DealDash Support

Overview

DealDash has a rating of 4.5 stars from 4,479 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.

service
198
value
183
shipping
155
returns
117
quality
166