I have been with DAZ 3D for 5 years now. They always carry beautiful and unique renders that are perfect for visual storytelling in any genre. Their customer service has always been attentive to me and answers, if not resolves, any questions that I have within 24 hours. Thank you! Keep working as hard as you do in releasing new content and I will continue to come back for more!
I wish there was an easier way to import external assets into the Daz3d Smart Content library. Also, it is annoying that Daz3d does not utilize all cores of a 64-core processor and that some intense operations, like loading an asset into the scene is just a single thread running on a single core.
The Technical Support has no telephone number and may take the whole week or two just to respond; if they choose to at all. It has been my experience that they don't care about their customers. You have to be proactive in learning the software because you are alone and they could care less. They are not part of the Better Business Bureau. Research and read before you jump into this one. Good companies cave about their customers. I believe that if you put the cart before the horse, then, you have to deal with it. Yes. Like Me.
I am not a fan of I=Ray because the renders take to long. The GPU needed is WAY out of my budget. If you could give us the option to buy the 3D lite version, people would probably buy more products. This is just a hobby for me. I don't make money from it.
Hard to know why coupon codes do or don't apply. Promotional emails talk about different discounts (like the one four days ago for gift cards) but there's no indication gift cards are discounted on the website, and no info when clicking the "more info" link in the email. Freebies are very hard to find.
Reliable, Easy to use, accessible, easy compatible between different 3D software platforms, affordable pricing and high quality products in the store. Daz3D is an amazing 3D software for scene building and character creation. I love it.
I was adding discounted items in my cart. I know you have flash sales and the like. I know such sales are meant to 'make us move and buy'. But less than 15 minutes later, and JUST as I was going to check out, more than half of the items moved back up in price. You could at least initiate a countdown or something like you sometimes do with Flash sales. This is sincerely just crass. I feel like I was played with. Very poor business practice. And I am spending a LOT in the Daz Store. This really makes me resent you as a business, even if I continue to be a loyal customer. It is not frustrating, it is infuriating.
Some things that could be helpful in navigating the store like a hide DAZ+ items and a better way to find and filter artists in the left panel. Very difficult to use since it is sorted by # of products rather than alphabetical by name of artist.
The years that I've spent buying from this site:)
Looking, shopping, and buying items that are on sale are a must in my book. I've found some things that have been like spiritual eye candy and must haves. Been with Daz3d's market since 2011. Best way to make new art
It si a good experience, with this software you can represent all the worlds of our imagination.
Reliable and quick purchase, without problems. Generous free offer of the program and numerous quality assets.
Excellent management of forums and contests that keep the community alive, creating a fun and stimulating sharing space. Overall excellent.
Very good, it's quick, easy, never problems until now
My overall experience with DAZ is absolutely satisfying, very good, fast, accurate. :)
Renee for Genesis 8 and 8.1 Female package does not install properly through DAZ Connect. Files not installed, despite using install feature on DAZ Connect. Cannot open product. Not the first time a newly purchased product was unable to be utilized. While understanding that glitches and bugs occur, I feel this should be a priority for DAZ to ensure products sold on their website are functional upon purchase. Not the first time I have had this issue.
Prices are way too high on most items. Also, some artists are quite good but unfortunately many artists do low quality work and their products are worthless. It can be difficult to sort out the good from the bad sometimes. The bad ones pollute this site.
Site is very easy to use. One thing i'd like to see changed is that all products that use other products in their promo images have them credited. The amount of times ive tried to look for an outfit or character from a promo image is way too many.
Daz is reliable, quick, a super fun and amazing product when it comes to 3D artworks. Great for posing, creating simple scenes and geometries and exporting to another interface if you wish to do so. I tend to use DAZ to create Character Sheets to have a visualization of what my character would like (novels, visual novels, short stories) or add a visual element to my writing.
Been a visitor and customer of DAZ since 2016 and have never had a negative experience. Always (or almost always) find something of interest to add to my collection while helping to support the many fine vendors and content creators here at DAZ.
Also love the DAZ Studio program for its ease of use and consistent stability and reliability. I use it and Poser regularly. I especially like the older legacy content which can be used in either program.
I always find something interesting to add to my collection. I especially like the older legacy products.
A page of items In my wish list came up as 100% free. I thought this must be an error so I put some items in my basket and surely enough they came up in my basket at full price. I changed my password just for safety, then tried again to the same result. The error also lead to a oops page when thumbnail is clicked upon. Apart from this my normal basket order is fine thanks.
Overall happy, but there are some website glitches from time to time, such as webpage loading from bottom of page on iPad devices, and basket error where item that is offered as free charges for item. Customer service is swift and usually responsive, although some tickets have not been responded to but this is rare.
I am normally a very happy customer, but buying and installing Face Transfer Unlimited is extremely confusing. You are marketing that feature on Youtube so it's strange that it's so impossible to install. I purchased it but still it says "You have 3 Face Transfer saves" left. The Genesis 8 character also has a watermark in the forehead. I paid money but Daz Studio still thinks I have the free version.
The DAZ Install Manager is so convenient!
This is a company that seems to feel that customer service and tech support are completely unnecessary. The interface is somewhat difficult to sort out and although their pre rigged models sound great, It is difficult if not impossible to get them to load correctly. Attempting to then get help from DAZ after you discover that your purchase is not working puts you directly into telephone answering Hell where an operator informs you that they cannot connect you to anyone that can help. Instead they offer to submit a support request that they then inform you will take a week to get a response. This is not a good company to work with. I would suggest that they be avoided all together!
I agree that in the past there could have been more training information available. But, I want to report to you how things have changes in this respect:
- As this is free software, and we have literally hundreds of thousands of new users per year, doing live support on the phone is not an option. Although the support is not on the phone, it is generally very fast. 97% of all support tickets are now resolved in the first 24 hours, with 99% in the first 48 hours. Not bad for free software:)
- As you point out however, the biggest issue with prividing good support is to have enough information and resources so that the support ticket does not need to be created in the first place. To that end we have been focusing on providing much better material for people to learn the software. If you take a look at our Youtube channel: https://www.youtube.com/user/WWWDAZ3DCOM/videos you will see that there has been a flood of detailed tutorial videos posted over the last year.
Thank you for your comments. Give us another, look, I think you'll like what you find.
Overall, great models---BUT I've noticed that many of the hair models have an ear exposed, with no morph to cover it over. Myself? I don't have an ear-fetish, but clearly someone does. Can a morph feature be included from now on for models like this? Having a choice is nice.
I check in most evenings for flash sales. Recently, the button "Only Show wishlist" has disappeared from the filters available I try to wade through 53 pages of items for ones that are on my wishlist. But it's dreary business. So I haven't been buying much lately. Sure do miss that button. And Daz Deals.
Answer: You get 3 free transfers then there is a cost to upgrade to unlimited. I found a much better program FaceGen Artist Pro. It's pricey at $139 but gives much better results than the built in face transfer.
Answer: Daz has a free transfer program on their website for blender, maya and many more. Works good!
Answer: No, Daz Studio does animation. You will render your animation series.
Answer: Daz3D will not read those files, as they are just text. However, the files can be "rendered" as an image, for use within Daz3D. Or, if you are asking about the other side of things, Daz3D can render images or video, which can be used along with your presentations. Both of those formats you mention, do not normally include "video formats". Neither of them are "image formats". PDF is just a text layout format for printing pages. MS-Word is just a text-formatting program, for use with printing too, for direct display in MS-Word, or on printed paper. However, it can export in other formats. (Not to be confused with "Word pad".) If you can put the words on an image, in any form, they can be used within Daz3D, for display. However, Daz does not have any form of "text-rendering code", to convert text into 3D objects.
Answer: When you register with the website, you will be given a code that is entered for you. If that fails, for whatever reason, you can go to your profile page and locate all "license codes", used to activate all the free items which may need them. (Or the paid programs, if you buy them.)
Daz3D has a rating of 3.1 stars from 1,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Daz3D most frequently mention good experience, customer service and high quality. Daz3D ranks 2nd among Graphic Design sites.
I don't want to dismiss or disagree with your concerns, but I do want to let you know where things have improved since you originally reported it:
- Customer Service phone number. We found that this was not easy for customers to find. So we have added it under the "help->contact us" from the main nav of the site. To be fair, this number will ring to people who will open a support ticket for you and your request will then be handled through email. As this is free software, and we have literally hundreds of thousands of new users per year, doing live support on the phone is not an option. I am also happy to inform you that 97% of all support tickets are now resolved in the first 24 hours, with 99% in the first 48 hours. Not bad for free software :) (Also as a note: we are definitely, and have been for years a member of the BBB. We have an excellent reputation with them, and take all complaints that come through them very seriously.)
- You are correct that there could have been much better material available for people to learn the software. But again, I am happy to report that there have been massive advancements in this area. If you take a look at our Youtube channel: https://www.youtube.com/user/WWWDAZ3DCOM/videos you will see that there has been a flood of detailed tutorial videos posted over the last year.
Thank you for your comments. Give us another, look, I think you'll like what you find.