Daz3D

Been using Daz for over a decade. I've been especially appreciating the accelerated updates these past few years. Thank you very much. Your interface is clear, and mostly well laid out. I think there could be some better consolidation on the main page, I would like more search filters, and I do find the overall installation cumbersome, but I did manage to learn how to save everything to an alternative drive. This is something that should be made more clear in the installation process: the ability to target-install the application and the directories with a clear warning that the directories are large, and should not be saved to your C: Drive. This has caused headaches over the years, but I made the effort to sort out how to get it done because I am a proponent of your software and service.

I've always had a good experience with Daz. No issues checking out or downloading the products. This time was the same, and I was able to see the item I bought in my content folder in minutes. Overall, good products, decent prices, and it's easy to find what I need here. Also, the times I've spoken with people, they've been kind, courteous, and prompt with replies. That's the kind of customer service I like. Feels like they care about their customers.

Daz can be fun, but it's also expensive. For a hobbyist like me, that makes it kind of hit or miss. Not everything works easily either, and as there are no user ratings on products, spending money on something that might not be what you really want is hard, especially in the current economy. Additionally, with the constant barrage of new things, trying to keep up hardware-wise and product-wise is a never-ending battle.

Hard to recommend your platform to new users with these prizes. You praise yourself as a progressive company just to cash in. Genesis 1 was a good concept but now you sell everything double and triple, sorry no recommendation from me towards my friends!

The 3D printing license deal is a fiasco. I've been a customer since DAZ was part of Zygote. The only way I can get redeem the "Free 3D printing licenses" is to open the product page for every single item I own and click the "License" button?!? That's ludicrous. On top of that, it's not working properly. It keeps giving 500 errors when the button is clicked. Customers should automatically have their product libraries tagged so all their purchases before 12 July have the printing license.

Constantly have had billing issues or price changes mid purchase, missing content from my account. And coupons are gone for this month that i never got to use even though i paid for the membership lasting thru this month

I placed an order and expected to have the items added to my account. Instead, the order says, "processing" and I've never received the items. The charge is on my credit card, and I haven't received the items. I opened a ticket and "Gunnar" says they can't do anything. I asked them to cancel the order and refund it. Here's what he said: "Unfortunately that is not possible for me to do. There is no option for me to cancel an order on my end of the transaction. You must notify me of any updates that are made on your end."

This is totally not consistent with their own help pages on the subject that say, "Step 2: Submit a Sales Support Ticket and include the following: purchase order number, the name of the product(s) that you wish to have refunded..."

Truly, your online shop is broken if you can't refund an order.

Now, I have to dispute this with my Credit Card company

Overall, the site and store are working well but still need improvement. For example, the TAGs in the blue line (top of the site) should also be visible when you are on a product page. Furthermore, the latest updates have worsened the visibility of the products in the list while instead the product covers should be larger to give greater visibility.!
Finally, in the "items" section there are no tags like "hair or clothes" which makes searching even more cumbersome.
In any case, the DAZ site remains one of the most complete and updated stores but I hope it will improve further soon!

Great shop with lots of interesting products that are affordable and usually quite nice. However, it would be really useful with the following information on each model: #polygons #triangles #vertices #draw calls

In addition, I would like 3d models to come with one or more low poly versions. I use most of the models I buy for games and would really appreciate any of these suggestions to be implemented in the shop. Overall, you are doing well, and I have been met with great service the few times I have been in contact with support/CS. I would give 4.5 stars, and easily up that to 5 if the requested information was added and/or low poly versions added. Thanks!

Your search engine could use some updating. I typed in something like New Cart and 20 or so packages came up. Not one of them was a New package. I've noticed in the past, depending on what I am looking for, the search engine isn't always very accurate or helpful.

While I appreciate that the 3D Licenses are being offered for free for a limited time, adding them item by item is ridiculous. I just spend the better part of an hour doing 1 page from my product list. I have 220 pages of products.

I have been with Daz for over 15 years. Looking at everything takes a long time and is hard to chose. Checkout is quick and easy. Can be addictive too. The sales can be quite a wonderful way to get items you missed. Amazing artists and their products.