Darntoothysam.ComReviews 195

I ordered a part from this place months ago and nothing arrived, yet I was billed the same day I had placed my order. It just says "order received" but I didn't get anything. I have called too many times to count. It's always a recording and it says messages aren't checked which basically tells me not to leave a message. I have sent numerous emails over the months and I can't get a reply.

He took my money and I get nothing for it and that is a SCAM!

Ordered a part to repair my camera (thank god I never sent it in to be repaired) and here I am 2 and a half weeks later still waiting for it to arrive. I sent multiple emails and didn't get 1 reply. I tried calling god knows how many times but get no answer. I have never had such an awful experience with an online retailer in all my life. Well darntoothysam, since you don't answer calls and don't answer emails hopefully you will respond to this negative review. My order number is ******* all I want is an answer of when it will be shipped. If I don't get a reply in 24hrs I will be disputing the transaction through paypal. I'll be sure to follow up here tomorrow and let everyone know if i get an answer or not.

I read through the first page of reviews on this site and was astonished. But I think I understand your problem. Too much work. Your kind of like a middle man. You look like you order parts when you get the cameras or orders, causing many delays with your customers. I'm writing this review in the hope you will respond as you seem to respond more to these bad reviews than to your emails. I have an order #******* and Would like to have my parts shipped to me but I'm guessing that you either haven't read the email with the order yet, ordered the part not in your stock and its taking several weeks/months to receive, or put it on the back burner as you have many other reviews to contest against. Either way It sounds like you have completed some orders/repairs so I am willing to wait a little while longer for some type of response. Note that I don't check this site, so you would have to respond to me by email (how? Check your emails for the order number mentioned). If I don't receive a reply or the parts in a few more weeks I will have to call my credit card to action a return of funds. Which I will advise them to not do further business with your company. So you see all your problems will be solved if you start doing what we call customer service. I do know about this as I work in a service desk (taking calls and fixing problems). Thank you for your time and rapid response.

This guy is a joke. Wait... Let me get a few things out of the way before I start. My name is Steven Nowaczyk, my order # was *******. I see his normal response to a negative review is attacking the integrity of the reviewer. I am on facebook, and I am not set to private just incase their is any doubt to my authenticity. I ordered a camera part on 11/28/11. After many calls (around 50, actual number) he decided to answer the phone. He informed me the part was on backorder. I decided to buy it somewhere else, but did not cancel my order with him. On 4/17/12 I decided to email him to get a refund. I received an email on 4/19/12 that my part has shipped. It seems as if I had to remind him that I needed my part. I'm sorry, he should have given me a refund when I asked for it after 5 months. I'm not sure if the part is going to be correct or not, but who cares any more. I had the camera fixed in time for Christmas pictures. This is the worst online shopping "adventure" I have ever had. Stay away, there is no way all these reviews are fake. One more thing, my email is *******@gmail.com. If we are still wondering about authenticity I will respond to emails.

I placed an order on March 15th, I received a confirmation email and my bank account was charged successfully. I never received my order. When I log into the site, the status is "order received". There has been no follow up from them about my item being on back order and no shipment information. I called both numbers listed on the website at 2 pm on 3 different days. No one ever answered the phone. The message states to NOT leave a message. I also emailed on April 7, April 10 and April 17. I have never received any response. I will be disputing the charge with my bank. This company is completely unprofessional and has no customer service whatsoever. I can't believe they are still in business.

UPDATE: Conveniently, after I wrote this review and called my bank to dispute the charges and emailed "customer service" telling them I was disputing the charge, two days later the status of my item has been updated to "shipped". Of course, no one from Darn Toothy Same called or emailed me to update me (or apologize!). Also, the tracking number does not work. What a terrible company!

Sent in a Camera for a Simple repair, even called them to verify that the part was in and the repair would be conducted in a Timely manner. Spoke to the Owner who informed me that my repair would be sent out to another location but not to worry for he had verified that the part needed was in and the repair would be completed and shipped in about one week. This was as of Feb 3rd. Nothing yet. No response to multiple phone calls, messages. Etc. I will NEVER recommend or send anything else to them.

On 3/12/12, I paid for a LCD camera repair through his website and shipped my camera via priority mail. 2 weeks later, my first contact was that the camera was received. It has been over a month now with zero follow ups by email and phone and I have received no response as to the repair of the camera. The calls and emails go unanswered.

If it takes over a month to repair a camera, it should be stated upon checkout to reduce the problems customers may have. At this point, I want a refund and my camera back so I can go somewhere else.

Wished I would have found this review site first. ROTTEN company. COMPLETELY rotten. I don't care if you are a "small repair company" and "get a lot of emails." Then you shouldn't be in business, or you should staff up.

I ordered the wrong part. Within a few hrs I realized I ordered for a 5100 and I have a 5000. Tried to send several emails, but they kept bouncing (full mail box) however one did get through. Called at least two dozen times, left one voice msg but I doubt they listen to.

AWFUL AWFUL AWFUL customer service. Of COURSE they charged me for the part, and my order has yet to ship.

I'm having the same experience as most reviewers. I sent my Panasonic Camera on 1/16/12, called and emailed them and haven't gotten a response yet. It's already 2/20 and I'm sending them another email for an update.
I should have done my due diligence and looked them up for any complaints. If I don't hear from them in a day or two, I'll take steps to make sure I get a satisfactory solution to this problem.
For those consumers smart enough to always remain diligent, this would be another cautionary post.

Took my money and did not send ordered part until set up a dispute at Paypal. Took 20 days to receive item and like a fool I did not try to install into my camera, just opened package, made sure not broken, and closed dispute. Last weekend tried to install and the LCD screen I ordered is wrong size! Tried to contact via email and phone, no response. Paypal can't do anything because I closed dispute. So here I am with out my money or the proper part. Watch out for this guy!

We originally placed an order on December 21st. We paid for expedited shipping! Said that there was a week turn around for special orders. We e-mailed them 4 times on 1/13,1/17,1/19,1/25 and NEVER received a response. Finally I had had enough. I called them ALL FREAKING DAY LONG! I finally miraculously got through around 4:15 pm. (I'd been trying since 9 am)
When I talked to Thomas, he said he didn't know what was going on with the order. I told him at this point I wanted my money back. Thomas got an attitude once I told him I wanted a refund. I told him that we had tried to contact him numerous times. To which he kept saying he was a small business and he didn't hire out a call center in India to take calls. He also said he recieves over 100 e-mails a day and he can't respond to every one of them. As a customer, I don't care that you are a small business. I care about CUSTOMER SERVICE. He told me to enjoy my broken camera and to go to Best Buy and spend $289 for the part, THANK YOU THOMAS I WILL! I'd rather pay triple the price and know that I can get the product and can deal with a company that can deal with their customer load. Hey Thomas, take a hint. Raise your prices about $20 and you could afford to pay someone to help you since apparently you are too slammed to help you customers!