Darntoothysam.Com

I mailed my Sony camera off for a broken/missing shutter button. Camera was received on a Saturday, fixed on Monday. That same week, Saturday I took pictures of our annual Easter Egg Hunt and was more than pleased with the work and service. Best price out there and great service. I'm a penny pincher and believe me, I searched high and low for the best price and this company won hands down. Thank you Mr. Thomas from ST Leonard, MD.

Took my money and did not send ordered part until set up a dispute at Paypal. Took 20 days to receive item and like a fool I did not try to install into my camera, just opened package, made sure not broken, and closed dispute. Last weekend tried to install and the LCD screen I ordered is wrong size! Tried to contact via email and phone, no response. Paypal can't do anything because I closed dispute. So here I am with out my money or the proper part. Watch out for this guy!

Thomas. It's been over 40 days since my Order #******* Date: 28th Jun 2011. All I gotten is: "Back order from supplier", "parts arrived broken", "got the chrome 'base' section but run out of the aluminum repair kits", "will have them in stock next week and will ship out right away" (and two weeks later still nothing). This is not what I paid for. Please, either send the part ordered and paid for, or credit my account. Thanks for trying.

It is has been a month and 15 days since I placed an order for a LCD replacement screen, and the status on my order is still "Order recieved". I have sent at least 10 emails and still no response from darntoothysam but an automatic response stating that "Thank you for contacting DarnToothySam.com. Currently this mailbox is
Monitored 3 days per week and not on the weekends. We will respond to your
Emails as soon as we can and in the order we receive them."... Please beware before doing business with these people!

I'm having the same experience as most reviewers. I sent my Panasonic Camera on 1/16/12, called and emailed them and haven't gotten a response yet. It's already 2/20 and I'm sending them another email for an update.
I should have done my due diligence and looked them up for any complaints. If I don't hear from them in a day or two, I'll take steps to make sure I get a satisfactory solution to this problem.
For those consumers smart enough to always remain diligent, this would be another cautionary post.

Hey Thomas, I have sent multiple requests for when my part will be here. I see that you request an order number to make sure we are real. It is #*******. PLEASE respond to my emails or refund my $$. I hope you have been reading online reviews from me and telling you that I plan on stopping by your house to see why you haven't responded to anything I have sent you. I have only heard from "Alex" when I was verifying my sending address within two days and have heard nothing since? If you have to special order the OEM part, at least give updates on the progress and don't leave people without proper follow-up. Think twice before you try and screw another person that lives 15 minutes away from you!

Well, these guys are a little on the slow side as it took three weeks to receive a part for my Nikon digital camera, but they did deliver and the part was in excellent condition. And, I must say I did save a few dollars over purchasing this part elsewhere and considering the free shipping. Perhaps in this day and age of instant gratification, we are a little spoiled. I would have have given them five stars had they been about a week faster, but in my experience, they are honest and delivered exactly what I ordered.

Great prices and great online support. Unfortunately, there's very difficult communication issues. I was fortunate enough to live close by to check on my order, but can understand some frustration in not being able to contact this company. I think a lot of the problems could be eliminated if customers weren't charged until after the product was shipped. Other than that, I was pleased once I stopped by and am glad I've found a cheap way to fix my camera.

After seeing some of the other comments that "customers" have left, I don't think that most of them could be talking about the same company. I did a little research into my camera's fault (Canon G9 power failure). I found darntoothysam.com to be the best price and have great reviews (on the other sites I checked out). I received email updates from them as far as receiving my camera, repair updates (very fast repairs), and return shipping info. The only issue came about when my camera was "returned to sender" due to not having a customs form attached. As a military member serving overseas, darntoothysam.com is not the first (nor will they be the last) to forget this paperwork when returning packages to APO/FPO addresses. When this was pointed out to them, they immediately added the correct forms and mailed out my camera. It traveled from Minnesota to Naples, Italy in only 5 days! Great job guys!

I never got the battery door part that he charged me for. It's been far too long. I believe Thomas in the beginning but then I was easily able to see through his lies. How many times does he think a customer will believe it arrived broken and them that he forgot to order it again. He actually told me it arrived to him broken twice. Then when he says he shipped it to me it got list. He never gave me a proper tracking number. He got away with my $20, what a sad place to do business with. I have now read the business is not real, it's going on from his parents house from what I understand. Go elsewhere, Nikin can sell you the battery door if you need one. He just gets them there and hikes up the prices and then never even send anything. I would keep far from doing business with darntoothysam.com. A kind of foolish name too but getting nothing when you pay is all wrong.

So far so good. I sent two cameras in for repair at one time. One camera was just too old and busted. It was not repaired. The other, a G9, was sent back to me. Thomas thought I would be better off sending the camera to Canon for repair. I have to say that Thomas Drayton - Darn Toothy Sam, have been honest, straight forward, and very clear with all of my questions and I will continue to use them for future work that I may need. Thank You, Matt Seefeldt.

On 3/12/12, I paid for a LCD camera repair through his website and shipped my camera via priority mail. 2 weeks later, my first contact was that the camera was received. It has been over a month now with zero follow ups by email and phone and I have received no response as to the repair of the camera. The calls and emails go unanswered.

If it takes over a month to repair a camera, it should be stated upon checkout to reduce the problems customers may have. At this point, I want a refund and my camera back so I can go somewhere else.

I found this company by googling repair for the shutter button for our Sony camera. They were awesome to work with an very helpful, upfront and honest. Thomas is very professional and great to work with. I called 5 different local shops and they either wanted a lot more $ (2-3 times as much) or would not even offer repair for this VERY common problem. Not only do they repair/fix for the problem, they also guarantee their work and the part. I will definitely call Thomas and DarnToothySam if I need anything else repaired. Thanks again!

I had to have the LED replaced on my Canon T1i. This "darntoothysam" site seemed helpful because it explained the nature of the repair so well. The form downloaded easily, I sent the camera in with a check and in about two or three weeks it came back all fixed! I got an e-mail stating when the order was received, how long it might take to get the part and when it was shipped back. There was good communication and I am a satisfied customer.

I purchased a new top for my camera from DTS they were the cheapest place and easiest website to locate the exact part I needed from. They did not carry my part in stock but I still received it in a respectable amount of time. I had no issues at all with this company and would use them again for future purchases for my camera if needed.
All these negative issues I have seen on here for them seems a bit over the top and funny that it is the same thing over and over again. If they are asking for your information but you are not willing to give it to them then I have to wonder if you are one person trying to stir up issues because you had a bad experience with them. I don't figure this company to be perfect and I am sure there are several customers out there that are not happy with them, but be adult and answer their responses if there really are that many unhappy customers and allow them to try to fix the issue. No company is perfect so if you are not happy move on and use someone else.

I had a typical problem ( As I knew it later) for my Sony H2 camera - broken shutter button... in all the shops I asked everybody gave me price similar to the cost of new camera and every mechanic suggested to buy a new camera. And then I found this site where it said that it's a typical problem for my camera and if it's gonna be fixed my camera can last long time and work well. So I sent them my camera and for 60 bucks it was fixed, already a year passed since that time and camera is working great. The great thing about this site is that they have tutorials with list of all the tools and details needed to fix the problem yourself.

I have sent two cameras for repairs and have had good communication from Thomas, and really reasonable price for parts and service. He advised me how to repair the broken screen on my Canon and the part was sent promptly. When a clasp broke while replacing it, I was unable to complete the repair myself. I then sent it to him and for only $30, he fixed it and returned it promptly.

I had no reservations about sending my daughter's camera to him recently for a replacement screen, and the price and time frame for repair are both reasonable.

I would recommend this business to others as fair, prompt and honest.