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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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My overall experience with cyclegear has not been a positive one. The tire I ordered took about 3 days longer to come in than I was told it would take them when I got my tire mounted they damaged my wheel and have been putting fixing it off for 3 weeks.
My experience at Cycle Gear-Phoenix was exemplary. The staff are all knowledgeable and professional and friendly.
Great work getting my step son set up with gear. Cassie did a great job.
Everything at this store is always out of stock, cycle gear sucks shop at Rocky Mountain atv they will have it in stock 90% of the time and it's usually cheaper on the Rocky Mountain site, cycle gear you are kinda ripping people off and don't seem to care
We’re sorry to hear your shopping experience wasn’t superb. Please reach out to us at cs@cyclegear.com, give us a call at 1-800-292-5343.
I always get great service here everyone is helpful and friendly
I'm a newbie on the bike, and every experience I've had with Cycle Gear has been top notch. Always willing to take the time to help explain products and to help the customer get the best deal for his/her needs.
Terrible it takes way to long I've ordered from you and either u don't have it or it takes forever to come
Thanks for reaching out to us, Brandon. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.
Bought a Bluetooth headset & the staff installed it for free!
Who does that anymore?
Cycle Gear off Cave Creek has the best customer service of any business period. They always go above and beyond for their customers. They are my first place to shop for my motorcycle and gear because of it.
The staff is always so friendly and do a great job to show passion and a helpful attitude
I have never had a bad experience with cycle gear. They are my go to shop for everything I need for my 2 wheel excitement!
Easy dotcom purchase and ship to store in just a few days. Great windshield for summer riding. Protects you from the big bugs but provides more air flow to keep you cool.
I bought two sets of tires. They came in in a few days. Took wheels up there. Alex took care of me, mounted and balanced both tires. Very satisfied. Took my second set of tires up there was a slight issue with installation that was resolved within minutes always get treated well in a timely fashion when I go there for tire installation.
The task was mounting tires onto brand new Core Moto forged rims. I really appreciate the extra care Tony and the Cycle Gear crew took with them.
The pictures of the product do not show the product. I purchased a tail case rack. I thought I was purchasing the tail case. The photos show only the case, not 1 photo showed the rack. It was misleading. I returned with no issue.
Thanks for reaching out to us, MH. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.
I'm there so often, the staff are like friends. Great group of humans working there. I would recommend Cycle Gear to every rider I know. The staff are friendly, helpful, knowledgeable and the love for motorcycling shines through.
Went well. No issues. The salesperson was very helpful and polite.
Thank you for sharing your feedback. We appreciate you taking the time to share your experience.
Had to order online since stores have very limited women's clothing, especially in plus sizes. Online offering wasn't much better. So had to buy and charge the cost without knowing if the pants would actually fit. Order was delivered to store as promised but the pants ran small in size.
Thank you for sharing your feedback. We appreciate you taking the time to share your experience. We do offer a 90 day return policy. Please reach out to us at customerservice@cyclegear.com or contact your local store and we can assist in getting the issue with fit resolved.
My windshield arrive on time. The only problem was the apace adaptors for my 7/8 handle bars were missing. I contacted the company and their only response was to return the complete windshield. I didn't want to re-box everything and return it and wait another couple of weeks to get my windshield
Product as expected. Got it and used after i purchased
Thank you for sharing your feedback. We appreciate you taking the time to share your experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cason, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team for the store your issue is with.