Cuztomboxgifts

Purchased a blanket that took over a month to get here. Total garbage, nothing like pictured. Bogus email address. Website sites an address in Columbus, Ohio. No address exists. Return address on bag was in California, shipped from Hong Kong. When I wanted to return, they wanted it shipped to HK which would have been a small fortune. Luckily, I Used PayPal and they went to bat for me and got me a refund. Don't buy from this fraudulent company!

I ordered a tumbler 12/15 - they took the money immediately-still haven't received it. Kept receiving updates from an Alex from cuztomboxgifts til a week ago-emailed them back for a delivery date-no response. Have now filed disputes with paypal and am filing reviews where ever I can. This is the first time I didn't check the seller-but it will be my last. They actually operate under several different names -Janit is the one I thought I ordered thru-but are the same company.

Ordered a name brand Queen size linen set; received a knock-off item that was too small for the bed. Their published refund policy allowed a return for a refund within thirty days. When I tried to invoke this policy, the company flatly refused and instead offered me a discount on a future item. It took me 3 months to get Citibank to finally refund my money. This company is based in Asia and will not allow you to return an item. I would avoid at all cost. They sell products that have the same names as products on established web stores, but the items are fakes. Also see their Better Business Bureau review; its abysmal.

If i could give 0 stars i would. I ordered a bed set for my sons new bed back in November for Christmas gift and have yet to get anything in the mail or any information on where my package is or who even has it. Dont bother contacting customer services either they have sent me the same bull crap email 7 times now and no way to contact them regarding my package. I guess i should have read the reviews before buying something from such a trash company. Lesson learned.

Ordered a couple of Scottie print blankets for my wife for Christmas. What I received were 2 fleece blankets small enough and thin enough to fit in an 8" x 10" plastic envelope. I'm so disappointed that I fell for a scam like this. $100 for total garbage. Jokes on me. I didn't even try to get a refund after reading the refund policy. I'm hitting my head in disbelief because I should have known better. Lesson learned... Merry Christmas!

Same as everyone else, bought a $69.95 "rug" that was just cheap piece of fabric sewn onto a rubber backing. It's more like a bathroom shower rug that you step on after you get out of the shower. On their website they advertise it as a plush rug that appears to be thick. Definitely did not arrive that way, it was folded up and vacuum sealed in the mailbox. And good luck contacting them, you'll get no response.

Ordered a blanket set only to wait for over a month for these people to finally give me a tracking number. Upon checking the tracking number, I was informed that the package has been returned to sender. Now the company states that I CANNOT have a refund, but they can offer a discount on my next purchase. Absolutely ridiculous!

Ordered a queen comforter set got a thin sheet with pillow cases and doesn't even fit my bed no answer back from this company it's horrible

PayPal was no help at all in getting my money back. However, my credit card company refunded every penny!

Ordered from here, paid for items, got email confirmation, more emails saying item on the way, it's been over a month, no item and now the item number is not active. Can't track it or locate it. Buyer beware! 1 in 10 chance of getting your product!

I ordered a $79 KING Bedding set, then read the reviews! What I got is 2 sheets sewn together with NO STUFFING whatsoever! And, the King size did not even hardly go over our king sized bed in our RV. U can't get ahold of them. You do not get what they describe. Very bad company. We have now ordered a bedding set from Amazon after carefully checking reviews.

I as most people here ordered without looking at reviews. I'm totally disappointed. It took almost a month to get my order and than when we received it was a disappointment. The twin comforter cover is 12 inches shorter than any comforters I have for my sons twin bed. It's ridiculous. When you email customer service the email address doesn't even work. This company is a scam and should be shutdown.

I purchased 2 bedspreads from them. They were cheaply made, the lining did not match and they were too small for the bed.
The company refused a refund and kept offering discounts on future purchases. The emails often bounced and they finally ignored me and I am stuck.
The site is misleading with customer service being important, returns and refunds available and they appear to be domestic. All of this is a lie. They are overseas, no refunds are available and there is no customer service.
Do Not Buy!

I just received my queen size bedding set from Cuztom Box Gifts. Scammed like everyone else.
Top cover is nothing but a ball of polyester like all the products China produces. Doesn't even fit the bed!
Live & Learn :(

I bought a blanket that I ordered as a Christmas present but it took over a month to get here and arrived 3 weeks after Christmas. It was nothing like the description or the picture. I ordered a fleece sherpa blanket, but when it finally arrived, it was the wrong size and a synthetic piece of ****. I wanted to return it, but I wasn't able to get in touch with anyone. I then had to contact PayPal and after a bit of convincing, they helped me get a refund. Don't buy from this fraudulent company!

I ordered a bedspread on 7/31. Received notification that it shipped 8/14 which is a long time in itself. Today is 9/11 and still no comforter that I paid for back in August. Was provided an inaccurate tracking number so no way to even track. Asked for a refund and now disputing charge. Horrible customer service to not happily refund for something never received. Would never recommend or use again.

Ordered mermaid printed blanket for granddaughter. Pretty in pastel colors. Ordered wrong size but would have returned because blanket had no warmth due to thin fabric. Can see through fabric. Picture pretty but appears to be painted on. Can run finger over it and push color around. Worst part was customer service. They keep saying they are sorry about me being "unpleasant" about order. Want measurements. Then wants picture. They just keep telling me size was right. Won't address issue that blanket is so thin and has no warmth to it. The size was right and that is all that mattered. Description was Sherpa. No fleece to this blanket. Wish I had seen other reviews before I ordered from this company. Reading return policy that says 30 days to return. They drag it out with repeat requests one at a time for proof of problem. All they say it is the right item. It is. But it is poor quality. "Unpleasant" to deal with and just gave up. The emails I am getting come from Shelby Brothers INC. I will make sure not to order from that branch of business either.

They put the incorrect dates on my blanket and so I they asked for a picture I sent it, yet I have still not received a refund and now I am no longer receiving correspondence from the company at all. Please, Do Not purchase anything, not poor customer service; no customer service! The blanket says 1932, but it is supposed to be 1913 and to make it even worse, they had the correct information for the picture they posted on their website. This is not how a business should act towards their customers. Cuztomboxgifts, did not even offer to replace the incorrect item.

Never will I order anything from this website. Won't refund money- no phone number to call, they don't respond to emails.
Never got the blanket- apparently the shipping cargo refused to pack it. So I lost out on $60.00

I spent 70 bucks on a rug and it never even arrived. Though having read other reviews, it seems I'm not missing much. They don't respond to emails. This company sucks. Read reviews before spending!

For some reason I placed an order without reading reviews- which I almost always do. When I did read them, I was sure I would not be getting what I had ordered. I was right. The twin bedspread is a joke. Its like 2 sheets sewn together in a big square- which does not fit a rectangle twin bed. Not a single ounce of stuffing. Its literally 2 sheets. The colors are nice, but do not waste your money on this crap. You will be completely disappointed.

Buyer beware.
Like others, I purchased something without looking at reviews first. It was a circular rug (and I use the term lightly as it was more like a lightweight towel) with a circular pattern which was not even centered on the rug. Returned to address found on website (Columbus, OH) which was sent back as addressee unknown. Emails to their customer service are un-deliverable. This was a $100 hard lesson to learn for me. Stay away.

If I could give them no stars I WOULD. Finally received the blanket I ordered. Nothing like described. I ordered a plush warm blanket with a border. I received a ultra thin blanket with no border and no comfort. Colors looked different also. Been trying to get a refund for over a week now. They offered me 30 percent off my next order. I would NEVER order from this company ever again. I responded I pass up there order and want a full refund. Still haven't heard back. I would stay away from this company.