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Philip K.

Plumpia, WA

Contributor Level

Total Points
81

1 Review by Philip

  • Cuztomboxgifts

1/15/21

Ordered a name brand Queen size linen set; received a knock-off item that was too small for the bed. Their published refund policy allowed a return for a refund within thirty days. When I tried to invoke this policy, the company flatly refused and instead offered me a discount on a future item. It took me 3 months to get Citibank to finally refund my money. This company is based in Asia and will not allow you to return an item. I would avoid at all cost. They sell products that have the same names as products on established web stores, but the items are fakes. Also see their Better Business Bureau review; its abysmal.

Tip for consumers:
They do not honor their refund policy; the merchandise are knock offs.

Products used:
Queen Bed Set

Service
Value
Shipping
Returns
Quality

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