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Cupshe has a rating of 3.2 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 46th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I needed a casual sun dress for beach pictures. I found the perfect dress on Cupshe and it fits perfect as well. Everything is very reasonably prices, arrives as pictured and on time!
Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer. Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour. Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it. As this is an error on their website listing why should I have to pay to return it. After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation. I'm now offered a voucher to cover the return postage for when I shop again. I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.
Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer.
Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour.
Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it.
As this is an error on their website listing why should I have to pay to return it.
After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation.
I'm now offered a voucher to cover the return postage for when I shop again.
I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.
Made a few purchases here all sent authority to leave parcel as requested until my last purchase I spoke with customer support to request this and she basically didn't want to do my request and cancelled my order which I'm still waiting for my refund of $278.60, I then stupidly repurchased my order spending another $278.60, and I emailed customer support requested authority to leave parcel, she assured me this has been done though when I got the email this had been shipped it was marked signature required I again contacted customer support she again assured me that this had been done today I received a text message from global express my order is out for delivery if I'm not home I will be updated with in 24 hours where I can pick up my parcel my closest depot is 45 minutes from me which due to injury I can't drive too, not happy with these liars and frauds at all they also tried to offer me a $10 voucher to compensate their mess up they can keep it because I won't be shopping here again, ive unsubscribed from their emails
I still have not received my $278.60 refund from Cupshe, avoid this company
Dear Lee-ann, we regret any inconvenience or frustration that your experience has caused you.
Regarding your recent refund request, we understand the importance of ensuring that you receive the refund in a timely manner. If you have not received the refund yet, we kindly advise you to contact your bank directly. You may also provide the refund proof we have sent you to your bank for their investigation into your refund status.
Additionally, we have taken the initiative to contact DPFX courier regarding the delivery of your package. They have assured us that your package will be delivered directly to your doorstep. Please note that the message you received from DPFX is a standard notification from their system. However, please be aware that we are unable to control the automated system messages sent by the courier company. We appreciate your patience in this matter.
If, however, you encounter any situation where the courier requires your signature for delivery, please do not hesitate to contact us again. We will provide you with further instructions and assistance as needed.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
I bought 5 bikinis with different tops and some of the tops did not fit, they were smaller than my regular size, it probably depend on the style. Material and colors were very good. I call customer service which gave me the option of replace them for free and keep the smaller ones. If I choose to return them I had to pay for the mail fees. So, I kept the smaller ones, and received the new ones without any cost. I was impressed. Will buy again for sure!
The sizing of their swimsuits are very much off. I wasted money ordering a multitude of items because they were cheap and they were all too small. Fix this!
Dear customer, we are sorry to see that this experience did not meet your expectations.
Most of our swimsuits are true to size. You can refer to the "size guide" on each product page to check the detailed measurements. If you have an issue with the selection of sizes next time, we suggest you contact our customer service for some advice. Meanwhile, our team works hard to make swimsuits consistent with the size guide, which is based on the average customer's body figure.
Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
POOR customer service. They don't reply to contact forms (2x over 2 weeks). AND ignored my requests to unsubscribe 4-5x. I used the link at the bottom of the email and waited a week between each request. Even if it takes longer than the standard 10 business days. It would be nice if they replied to my 2 app contact forms to let me know 35+ days is the norm. They have bit off more than they can chew or don't care. It's not worth the 3 emails they send a day and lack of confidence I have in the company to order again. It's too bad.
Tip for consumers:
Don’t subscribe to emails. Don’t dry anything. It won’t fit again. Order a size up.
Products used:
30% of what I ordered. Swimsuits and cover ups.
Dear Jamie, we apologize for any inconvenience you've experienced with our email subscriptions, and we appreciate your patience while we address this issue. Your feedback is essential to us, and we are taking immediate steps to resolve your concerns.
Regarding your request to unsubscribe, we'd like to clarify the process. In our promotional emails, there is a function button that allows you to unsubscribe, which can be found at the bottom of the email where you can find the unsubscribe button. We understand that this process can sometimes be overlooked, and we apologize for any confusion. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you have raised. Please be assured that we will take the necessary steps to resolve these issues and prevent similar incidents from occurring in the future.
To solve your problem, we have sent you a message to ask for more information, please kindly check it later. Looking forward to your reply.
Fit information posted on the website was 100% WRONG! Models supposedly had 23" waists & 36" busts: mine are 30" and 40", so i ordered 1 size larger than they were supposedly wearing. Every item was WAAAYYY too big for me. I feel very deceived and will never order from them again. Quality was ok, but colors received were quite different than pictured on the website. All around, a very bad purchase.
Tip for consumers:
Do not order from them unless you are able to throw away money and not feel badly about it.
Products used:
None. Deceptive site. I should have known better.
Dear Leslie, we appreciate that you bring this to our attention and we are glad to hear that you are satisfied with the quality of our products. Please be assured that all our products go through strict quality control and we are continuously improving in ways to our customer's needs.
However, we feel regret that our products don't work for you. Please kindly note that most of our products are true to size. In order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice.
Besides, there will be a few differences due to light when shooting, but our design department will adjust the color balance to make it as consistent as the picture. Meanwhile, return or exchange is welcomed within 30 days after delivery. Please contact us for help if you have any issues with your order.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
This bathing suit is gorgeous! Excellent quality. Shipping took about 5 days. It is cut a little high in back on the bottom which was fine when I was 25 but not so fine now. Reluctantly I was going to return it because of that. Their return policy is very generous: return for a full refund but I pay the return shipping OR return and receive a 130% credit for another purchase OR keep the suit and receive a 70% refund. I went with the last option and am going to try to "pull down" and sew a new seam so it covers my butt a little better. Would not hesitate to buy from Cupshe again!
Dear Diana, thank you so much for taking the time to leave this review.
Firstly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. However, sorry that we don't offer free return service currently as we stated on our website. In addition, we have submitted your feedback to our related departments. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Secondly, Cupshe aims to provide customers with products of high-quality and affordable prices. We take every single customer seriously and are committed to providing them with products of a better cost performance.
Next, We are also working hard to ensure every customer get packages within promised time limitation.
Thank you for your valuable comments and we will keep working hard to meet and exceed your expectations.
I love ordering from Cupshe. They have beautiful clothing and swimwear to choose from for very affordable prices. I typically would place an order every month sometimes twice in one month. However, the past few orders I placed the delivery date was really long. I've waited for my packages to arrive for than 14 business days. Especially when I've chose 5 to 7 business days. There often isn't any information available for tracking. Orders sometimes take more than the 14 days which can be very frustrating. I've got a few items in my shopping bag but not sure I wanna wait three weeks for my order.
Dear Carla, we are very appreciative of your recognition of our products. This is incredibly helpful and we would like to make things right. However, we are sorry to see that this experience did not meet your expectations.
Firstly, we have reviewed your last 3 orders, which are placed in September and October. And you choose Standard Shipping which costs 10-15 Business Days for all 3 orders instead of 5-7 Business Days as you mentioned. Meanwhile, all of the 3 orders were delivered on time. Please kindly note that All of our items have a processing time that is shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays.
Secondly, since your previous orders were shipped out from oversea warehouses, the tracking information will not be updated until they arrived in your country. It still takes a few days for the shipper to update the tracking status online. Therefore, you may unable to track the parcel at that time. Anyway, the shipping time frame is valid regardless of the tracking site updates and availability.
Besides, we have optimized the logistics. There are 2 kinds of shipping methods from our website now: Expedited Shipping(5-7 Business Days) and Express Shipping(3-5 Business Days), both of them won't take longer than before.
Lastly, we have sent you another email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.
I placed an order in Jan of this year for my spring break vacation clothes. I never received a thing. They said it was delivered conveniently April 18 while I was on my vacation. When I explained that I never got it they said that it would be remailed ASAP. It's the end of May. And still nothing. Won't even respond to my emails 😒
Tip for consumers:
It feels like a scam
Products used:
I receive nothing
Dear Debbie, we're really sorry we weren't able to get things right this time. We've received your comment and will dig into what happened.
Regarding the status of your order, there may be some misunderstanding during this process. We want to assure you that we are taking this matter very seriously. Our team has been in touch with the shipping carrier to investigate the discrepancy and locate your order. We are committed to getting to the bottom of this situation and ensuring you receive your items as soon as possible.
Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, we will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
I purchased a swimsuit. Very nice flower pattern. Higher waist type bottom. Bikinin style top. I saw it on Facebook. I ordered it. I like it but am not crazy about it because the top has zero support. So these swim suits are not suitable unless you have had augmented breasts surgery, or you are under age 40 and breasts dont require too much support. I will not purchase again. Unfortunate because most of the swimsuits are really nice looking. But do not support breasts bigger than 36B on someone over age 40.
Dear customer, thank you for your recognition of the items. Your satisfaction is our greatest success. I sincerely wish you a sunny mood every day.
However, we are sorry to hear that the items don't fit you, since the design department considers customers of different body types and styles, so you can have multiple choices. We have many styles of swimsuits for customers with different breast shapes, if you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions.
Your feedback has been forwarded to related department and they will collect it for future product improvements.
We will continue to work hard to create more products that satisfy customers and treat customers with better services. Thanks for your loving and support.
I needed a casual sun dress for beach pictures. I found the perfect dress on Cupshe and it fits perfect as well. Everything is very reasonably prices, arrives as pictured and on time!
The clothes are cheap. They are made for short people or people who don't mind dresses showing their bums. When you return your items you have to pay money on each item so you work get the full refund of each items. You also need to pay a 15 dollar fee for a shipping label. It's ridiculous. No one else does this. Garbage brand. Garbage clothes.
Products used:
Out of 300 dollars worth of clothing I kept 1 dress and 1 bathing suit
Dear customer, we are devastated to hear you had such a bad experience with us. However, we can't find your order information in our system according to your name. Please provide us with your order so that we can understand your situation faster.
Firstly, it's a great pity that our product's quality with the material did not meet your expectations.
Our suits are meant to last through long-term wear and tear, and you should not have to experience these quality issues with your swimsuit.
We have been working hard to provide higher-quality products so many years.
If the item has a quality issue with the material, we need a photo to verify the problem and offer the best solutions for you.
Secondly, since the design department considers customers of different body types and styles, we offer products for every body type and preference, so you can have multiple choices.
We offer adjustable shoulder straps or strappy swimsuits and dresses for tall people, we also have a full bottom section on our website and app, where you can find the most suitable products for you.
Thirdly, the return shipping fee is charged by your local post office and decided on the weight and height of your parcel. As you know, it is stated on our website that we don't offer free returns at present. Then we will forward it to the logistics providers in the future to optimize this problem.
In addition, in order to meet customer needs and save customers time, we provide a variety of return policies to choose from.
We would try our best to optimize the procedure and continue to work on improving the overall shopping experience for all of our customers.
In order to save your request more quickly, we have sent you a message inviting you to fill in your order information for our follow-up communication.
Cupshe wishes you happiness every day.
Kindly check and respond once you received it.
Paid extra for Express Shipping for 3-5 days. Arrived 3 1/2 weeks later. One bathing suit did not fit. Tried to return it. Said non returnable when it wasn't. Spent 30 mins on phone with chat. Demanded "evidence" of of my order when she had it in the system. Had to email them my confirmation email saying it was returnable. Took 30 mins. Would not credit me for shipping.And I had to pay for it to be returned. The bathing suits are poor quality and very very tiny.
Tip for consumers:
Don't buy from here.
Products used:
I kept the pullover.
Dear Stephanie, thank you for bringing this matter to our attention.
Firstly, we are sorry that the logistics didn't meet your satisfaction. These days, processing and delivery times are more unpredictable as we and our shipping partners face various challenges that stem from external factors beyond our control. Your feedback means a lot to us and we will definitely optimize our logistics team to offer all customers a better experience in the future.
Secondly, we take the quality of our garments very seriously, besides, in order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department is working hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice. We will also input a lot to provide all Cupshe customers of suits with a better performance.
Thirdly, we are sorry that it took a long time for you the return. We have different promotions periodically, items marked as final sale are not eligible for returns or exchanges and will not be refunded as stated on our website. Those products are constantly changing so there may exists some misunderstandings during this process.
Next, according to our return policy, we don't offer free return service currently. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
I received items that didn't fit so naturally I excepted the 130% store credit. I used this to purchase new items in the hopes they would work for me but none of them did. I went to do a return and they would only refund me for the amount I paid out of pocket in addition to my old credit. So it was 130% not worth it and the suits are just basic Chinese crap. Cute styles but not worth the $200 I lost in purchasing them. I will look somewhere else next time. If you don't know if they will fit, and don't want to lose money, don't buy from here.
Tip for consumers:
Return policy is aweful
Products used:
Swimsuits, Clothing
Dear Kayzha, We sincerely regret that your recent order experience did not meet your expectations. We apologize for any inconvenience caused and for the dissatisfaction you encountered with the items purchased using the coupon. We understand that receiving items that do not fit can be frustrating. Our intention with offering coupons is to provide an alternative option to simplify and lessen the hassle of return processes, as we do not offer a free return service. However, we acknowledge that this coupon did not prove to be as advantageous as anticipated when you used it to purchase new items.
Regarding your recent attempt to return the items, we apologize for any confusion or misunderstanding regarding the refund process. We want to clarify that the coupon offered for returns is not a store credit. Instead, it is used to offset the total purchase amount towards your next order and is valid for one-time use. As a result, the amount offset by the coupon is not refundable, potentially leading to a difference from the total amount you paid for the returned item. We understand the importance of transparency and clarity in our policies and will review our return and refund procedures to ensure a more straightforward and customer-friendly approach.
We value your feedback concerning the quality and value of the items. Your comments are taken seriously, and we will reevaluate the products we offer to ensure they meet the standards of quality and value expected by our customers. Our team is actively working to find a suitable resolution for your situation, and we have sent you an email with some potential solutions in our most sincere effort to make amends and address your concerns. Thank you for sharing your feedback with us, and we apologize once again for any inconvenience caused. We genuinely appreciate your support and are committed to improving our services and product offerings based on your valuable input. We hope to hear back from you.
Cupshe has so many cute swim suit and clothing options available, even for a bigger gal like me. I usually dread swimsuit shopping, but by some miracle everything I picked fit great. Their delivery times were really fast, I got all my stuff in less than a week after ordering it, just in time for my beach vacation. Their customer service was great too. I had accidentally ordered the wrong size of one item but after emailing about it they were able to correct that, and their response time was very quick. Very happy with my Cupshe experience!
Products used:
Sun dress and swim wear
I have emailed them contact them try to sign into my account to return two packages and then I didn't receive one package and I have gotten nothing back. Nobody has emailed me a label or anything and then they told me to go to sign in to my account and it locks me out saying that my email doesn't exist horrible customer service no one to contact. I just want to return my stuff and be done with them.
Tip for consumers:
They need to update their customer service and have a contact phone number
Products used:
None
Dear Andrea, we sincerely apologize for the frustration this has caused you but we are happy to look into this matter.
Firstly, we are updating some features on our website, and unfortunately, it caused some internal bugs when submitting the return label. Rest assured that we have reported this issue to the relevant departments, and they will solve this issue as first priority.
Secondly, we find that you placed 3 orders in total, and one of the orders was returned to the sender because of the invalid phone number. Sincerely sorry for the inconvenience. We will try our best to improve the issue and offer better customer service to our customers.
Finally, to express our apology, we also sent you another email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.
Purchased from this company … will never make the same mistake again. Items are made non refundable after purchase (not on the page nor on the first confirmation email, just added in the future). The 'easy returns' are anything but, the link to the refund policy is faulty, the charge for returning is extortionate. DO NOT USE THIS COMPANY!
Tip for consumers:
Scam company. Hides any information they don’t want you to know incl legal info on refunds. Do not use.
Dear Jen, we sincerely apologize for the frustration this has caused you but we are happy to look into this matter.
Firstly, we have different promotions periodically, and some items will be marked as final sale during the promotion period in accordance to the rules of each promotion. Based on the return policy, item prices ending in 0.99 and 0.95 are considered flash sales, final sales & special sales, non-returnable, and cannot be exchanged. We apologize for that it is not well-highlighted, therefore, some customers don't notice it. We will optimize it and hope it can be more helpful soon.
Secondly, we don't offer free return service currently as we stated on our website. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
All bathing suits I ordered were made to fit someone shorter than 5'7". Did they use any models of average height or taller for fittings? Clearly no. Did they make the straps adjustable for average height or taller women? Absolutely no. Furthermore the return policy is absolutely bogus. Couldn't get my money back for products that aren't even made to fit someone of my height properly. Will never order from them again.
Dear Nicole， we are sorry to see that this experience did not meet your expectations.
Firstly, we are sorry to hear that the products you just received were not a perfect fit. Cupshe embraces different figures. Actually. We are working with models with different body types, we've also posted some model pictures in different body shapes in the previous posts, please check our previous posts. Besides, we’ve spent years designing and perfecting the fit for diverse body types. We appreciate all the feedback received. Therefore, your request has been sent to our Design Team and will be reviewed and taken into consideration. Meanwhile, you can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions.
Secondly, we had just checked your order information and found that the items you bought are not allowed for return or exchange. Please kindly note that we have different promotions periodically, and some items will be marked as final sales during the promotion period in accordance with the rules of each promotion. Based on the return policy, items marked as flash sales, final sales & special sales are not eligible for returns or exchanges and will not be refunded.
Anyway, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
The swimsuit was and looked great, friends loved it so passed on "CUPSHE" so they could browse through and make their minds up to purchase themselves.
The 2 pairs of trousers were amazing, beautiful material, fantastic designs, shape and length. An absolute joy to wear and again many comments and admiration.
Products used:
Swimsuit
Trousers
Dear Sneryl, many thanks for your recognition of our suits. We do dedicate ourselves to provide all Cupshe customers with products of a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
I have ordered twice from Cupshe. On both occasions, my order was processed quickly, I was kept informed and the items arrived quickly.
Unfortunately, I had to return 2 items from my first order, but that turned out to be simple. I did not like being charged for return postage, but who would? I would probably think twice about ordering from Cupshe again though simply in case I had to return anything.
Overall though - a good experience. Sizing is very different to other sites so do make sure you understand the sizes used
Products used:
Swimming costume and a beach cover-up
Dear Julie, thank you so much for taking the time to leave this review.
Firstly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process.
Secondly, sorry that we don't offer free return service currently as we stated on our website. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Next, the size chart is based on accurate measurements of most women bodies. You can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
Thank you for your valuable comments and we will keep working hard to meet and exceed your expectations.
Every item I've bought is lightweight, great quality and perfect for any vacation. The sizing is very accurate and most items have ties, wraps or belts so if it's too big you can just wrap or tie and it's just your size. Cupshe has brought me out of my all black wardrobe. I aways get compliments on my dresses.
Dear customer, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again. Cupshe wishes you happiness every day.
I ordered two bikinis and after a month of waiting three had not arrived.
I tracked the packages and apparently my address was 'incorrect or incomplete'. No attempt at delivery was made.
I emailed and sent messages on Instagram to try to solve the problem but have had no reply.
They charged me for the bikinis and didn't deliver.
Don't no use this company!
Tip for consumers:
Do not use this site it’s a scam
Products used:
None - didn’t arrive and customer services didn’t respond
Dear customer, thank you for your message and for informing us about this issue. However, we are unable to find your related order or communication record in our system after checking your user name. Please confirm your order with us, then we’d love to look into your case specifically and offer better assistance.
Firstly, we're truly sorry to hear you never received the merchandise you ordered due to an incorrect/incomplete address. Indeed, your experience is highly regrettable, especially since this is not the kind of service that we aim for, nor the impression that we want you to have towards Cupshe. We have forwarded this issue to our related department, and they will detect logistics abnormalities in time， and then take countermeasures in order to offer all customers better experience in the future.
Secondly, we promise that every request from our customers will be responded to within 24 hours. We ARE also acting that way. Please kindly check your junk mailbox. That happens now and then. If still no response, could you please contact us on live chat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
I've ordered bathing suits and dresses from Cupshe three in the past 2 years and the quality has been very good each time, especially for the price! All the items looked exactly as shown. It is important to check the size guide and material for each item. Any issues I've had we're handled in a very polite and efficient manner. I was also very surprised how quickly all my orders arrived! I would not hesitate to order from this web site again.
Dear Andrea, thanks for your great review. It's glad to know that you found nice suits at a good price at Cupshe. Cupshe is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described. We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Purchased 2 swimsuits and 2 dresses, had to return the dresses as didn't fit my 38DD's properly but swimwear was perfect! Very flattering and good quality material and finishing. I chose to opt for 70% refund and keep dresses as not bothered to print labels, take pics etc etc and will serve as a nice gift to a family member anyway. I can understand why the company opt not to pay return postage, and can't fault their customer service all along my journey. Will be definitely buy again from here.
Dear Elsa, thank you for taking the time to share your experience at our shop. Your recognition of our swimsuit and products is greatly appreciated. Firstly, we are sorry to know the dress didn't fit you well. Our dresses have a wide range of bust sizes. You can check the size guide on each product page. This will help you pick what size is best for your body type. Secondly, sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
Hi! I would like to know if you finally received the swimsuits? I ordered for the first time few days ago and they sent me a fedex tracking number that says just the same thing, label created. Im soo nervous
Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will check the order status for you.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Julie R., we wanted to reach out to inform you that our relevant department has been diligently working to address and resolve the color discrepancy issue you experienced with your recent purchase.
We understand the importance of ensuring that our products meet your expectations, and we sincerely apologize for any inconvenience caused by this matter. As a gesture of goodwill and appreciation for your patience and understanding, we have processed a full refund for your order. Additionally, we have also issued a coupon as compensation for the inconvenience you have faced. The refund amount has been credited back to the original payment method used for the purchase, and the coupon has been sent to your registered email address.
We want to express our gratitude for your continued support and understanding throughout this process. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience.