CuddleDown

Have ordered ever pillow we own in both our houses and gifts for our daughter-in-law. Most recent purchase had an expensive shipping charge and then the surprise $14.95 charged to cc for some VIP service they claim I signed up for. I called, said I had not signed up, they said I did, told them I would no longer order from them as I do not agree with their sneaky new policy, customer service rep said "okay"... I imagine they will soon be out of business at this rate

The website was changed so a customer no longer has the ability to access records of their own past purchases. Why would that be? If I bought something a year or two ago and want to get it again, or buy another size, how am I supposed to remember the details? It would be so easy if I could just go back and see what I ordered. But—no! When I called to ask, they said it was a security issue. What?! The person could not give me a better explanation. This is apparently an aggressively adhered to policy. Wow

I ordered and received 2 sets of pillow cases. Both say Pima cotton but they sure look like polyester to me. They are very thin and slippery. I have a background in tailoring and know fabric. This is NOT cotton. The laundering instructions say cold/cool water which also supports polyester. The stitch count is low in the seams and overall cheap construction for a $25 pillow case. I will not be buying again and will request they take my name off their catalog list. It does feel like a scam.

Their call center is in the Philippines. They can speak and say they understand. Problem is they don't comprehend any questions. Then I got transferred to a rude us rep. Tried to leave a message on their website. Really need to keep your call centers out of the east coat usa and Philippines. Can't trust their products if they can't do decent customer service. I was going to order but will look elsewhere. There are plenty of other choices. They don't take PayPal' so I'm not giving my credit card number out of the country. They lost a customer. It's not luxury service if it's rude.

I was nervous about buying from Cuddledown, as they have horrible company ratings right now. My first experience with them was not great either--I called to ask a question about the product I wanted to purchase, and I was transferred twice and finally disconnected. I eventually found the answer online myself. When they had a double discount for Valentine's day for the items I wanted, I convinced myself that if I didn't receive the items in a timely fashion, I could just file a dispute with my credit card company and get a refund. I went ahead and made the purchase of the Silver Dollar Eucalyptus duvet cover and two shams.

No estimated delivery date was provided, so I didn't know what to expect. I checked my order status, and within a few days it indicated that the items had been shipped. It took just under 2 weeks to receive them, and this just after the ice storm that covered the midwest and Texas in snow and ice, and disrupted shipping times nationwide. I was pleased.

The items themselves are just as described. The colors are vibrant, and the fabric is soft--so soft and silky feeling, I halfway suspected it was not 100% cotton as described. I did a wrinkle test, and I measured the duvet cover before and after washing. It is definitely cotton. After washing the fabric did not have the silky feel as before, but it is still very soft. The only drawback is that I ordered an oversized Queen (96"x96"), and it shrunk to barely justify that designation (92"x94"). I'm just glad I didn't order the duvet insert yet, so I can look for one that will fit it properly.

Overall I'm happy with the product, and at least in my experience, Cuddledown doesn't deserve the bad rap it has been getting lately... although I would do something about the telephone customer service, if I were them.

One last note: I did sign up for the VIP club just to see how it worked. Maybe they've changed how it works, but it doesn't seem possible to "accidentally" sign up for it, as some reviewers have stated. I'm going to cancel it, though, so I will update if I have a problem.

I placed my order with Cuddledown and did not click on accepting VIP Club.
My credit card was charged $14.95 for first month, after what they say is free 30 days trial.
If Someone is unaware or does not check credit card closely they will get away with charge monthly. I called customer service (need special VIP customer service) they explained charge and did cancel and refund amount. I doubt I will ever order from them again due to this and it is a shame the products are interesting.

Maybe it's not for everyone, but 5% cash back from stores such as Walmart, Sephora, Lowe's, and hundreds of others definitely is worth $14.95 a month for me. Also the shipping rebates are incredible. I know it's a shock to see that on your bank statement every month if you didn't sign up for it, but before freaking out and thinking someone is out to get you, maybe think about if you might be able to use this service. (Also, it doesn't hurt to review your bank statement every month and then ASK about charges.) I mean of course they should tell you, but did you sign up for it for the free shipping and not pay attention? NO I do not work there and I only purchased blankets for Christmas presents one time. (They ended up being perfect.)

We have literally spent hours trying to place an order using a gift certificate issued to us by Cuddledown. We have asked at the beginning of the order process if they can process using a gift certificate. After being assured that they can process and spending 40 minutes to place to order they inform us that it has to go to level 2. This happened twice. We were also placed hold for 100 minutes only to be told they are in lock down. Then there is the matter of their cookies appearing constantly on everything you look at. This is the worst customer service we have ever experienced.

I've been buying from Cuddledown for 30 yrs, their down products are good and I've recommended them to others. In July 2021, I bought sheets online. Somehow I was hoodwinked into their "VIP" program for the price of $14.95/month. Unfortunately I didn't discover the charge for several months. How this happened I don't know, maybe something I failed to click or clicked in a hurry. It turns out that VIP is a third party vendor and searching the web, it turns out I'm not the only one who got scammed. In the end, I had to go through VIP to get refunded.

To add insult to injury "Customer Service" was a call center that didn't have a scripted answer for this. All I got was the perennially chipper, "I'm sorry." I tried phoning the company directly (Yarmouth, ME) but they never called me back.

Early in 2016 I purchased pillows, with which I am happy, but that one-time purchase was completed. Now I find that I have been charged $14.95/per month for some mysterious VIP service for which I did not sign up, nor have I received a single service or product in exchange. My credit card has been charged without my assent, and when I called to ask about it, the person with whom, I spoke, "Kai" could not tell me what service I had purchased. He could only say that it was a free trial offer (through his laughter at my anger). For what? What was I to receive in return? It is shameful that Cuddledown would have to resort to such pitiful, sharp practices to raise money. I will not shop here again.

I ordered several items at the end of December including a $459.00 Level II duvet. I received only one package but thought nothing of it as many of the reviews stated they waited a while for this item. Upon further inspection, I noticed the box that I received said 1 of 2. I called the company to ask where my duvet was and they said someone would call back. A week later and no one called so on day 28 I called again and spoke to another customer representative who said there was no one to help me at that location. He then transferred me to cooperate where another man told me that it was too late to file a claim! He gave me the tracking # and told me I had to follow up with Fed Ex? Really? This is my job? Still no duvet and no solution.