Pamela B.

I was nervous about buying from Cuddledown, as they have horrible company ratings right now. My first experience with them was not great either--I called to ask a question about the product I wanted to purchase, and I was transferred twice and finally disconnected. I eventually found the answer online myself. When they had a double discount for Valentine's day for the items I wanted, I convinced myself that if I didn't receive the items in a timely fashion, I could just file a dispute with my credit card company and get a refund. I went ahead and made the purchase of the Silver Dollar Eucalyptus duvet cover and two shams.

No estimated delivery date was provided, so I didn't know what to expect. I checked my order status, and within a few days it indicated that the items had been shipped. It took just under 2 weeks to receive them, and this just after the ice storm that covered the midwest and Texas in snow and ice, and disrupted shipping times nationwide. I was pleased.

The items themselves are just as described. The colors are vibrant, and the fabric is soft--so soft and silky feeling, I halfway suspected it was not 100% cotton as described. I did a wrinkle test, and I measured the duvet cover before and after washing. It is definitely cotton. After washing the fabric did not have the silky feel as before, but it is still very soft. The only drawback is that I ordered an oversized Queen (96"x96"), and it shrunk to barely justify that designation (92"x94"). I'm just glad I didn't order the duvet insert yet, so I can look for one that will fit it properly.

Overall I'm happy with the product, and at least in my experience, Cuddledown doesn't deserve the bad rap it has been getting lately... although I would do something about the telephone customer service, if I were them.

One last note: I did sign up for the VIP club just to see how it worked. Maybe they've changed how it works, but it doesn't seem possible to "accidentally" sign up for it, as some reviewers have stated. I'm going to cancel it, though, so I will update if I have a problem.