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How easy is it to get a hold of customer service at CuddleDown?

asked by Carol G. on 11/1/19

7 Answers

CuddleDown has some of the worst customer service I've ever come across.

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Not bad, everyone is short-staffed during the pandemic so it was better than I expected.

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Yes very easy, just call the customer service number located on their website.

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Not easy, when you try to cancel "secret" membership charges.

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Terrible. I have been on hold for 50 minutes. It took me four calls to get a return label.

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You can contact them but you will not receive any help from them. I am stuck with a comforter cover that I never received the matching pillow shams.

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Difficult. I had to email them and never heard back. It took me a lot of time to find their number, while it was fast to get someone on the phone the service offered was extremely horrible and lacking.

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