Not bad, everyone is short-staffed during the pandemic so it was better than I expected.
Yes very easy, just call the customer service number located on their website.
Not easy, when you try to cancel "secret" membership charges.
Terrible. I have been on hold for 50 minutes. It took me four calls to get a return label.
You can contact them but you will not receive any help from them. I am stuck with a comforter cover that I never received the matching pillow shams.
Difficult. I had to email them and never heard back. It took me a lot of time to find their number, while it was fast to get someone on the phone the service offered was extremely horrible and lacking.