Esta é uma "cara" de Portugal, uma empresa líder que treina o seu pessoal para insultar os clientes, tal como a Google, uma empresa mundial que abusa das pessoas que utilizam o seu serviço. Eles não gostam da verdade, é altura de deixar de a usar
People generally need to queue for more than 25 minutes to receive their parcel. Tracking shows all my parcels move incredibly slowly once they reach Portugal and are handed over to ctt's so called service. This postal system needs to be replaced. In the past I have waited up to an hour for my turn to receive my parcel.
The worst mail company, ever!
They are the official service to receive foreign merchandise, so you have to get through them to pay any tax and fees (which are enormous amounts in Portugal).
On ordinary mail deliveries they constantly lie about having tried to reach a person, they don't even bother ringing the bell, they just leave the notice.
They usually make mistakes and send the letters to neighbours.
And the worst is that they even make ilegal procedures like giving registered mail to other people instead of the official recipient.
If you can, just avoid their services altogether!
It is unacceptable CTT Group allowing posts offices like the one at Praia da Rocha, Portimão (Algarve) opening to the public out of cash. Who wants to raise a valley at the opening hour is forced to wait until someone brings cash to the CTT. It also advises the client to take a walk or wait a couple of hours to see if money enters. What a big shame and disgrace for a big group like CTT not having small amounts of money to deliver to the customer.
Enviei uma estatua de madeira macica de portugal para a irelanda, que nem era fragil pois era bem macica, e chegou com os cantos partidos, simplesmente nao quiseram ter o minimo de cuidado, aquilo so atirando para se partir assim. Alem disso paguei um valor consideravel por ser pesado. Ou seja, paga-se mais por ser mais pesado, mas arrisca-se mais ao mesmo tempo porque os senhores nao estao nem ai... nao faz sentido. A evitar
I sent a solid wooden statue from portugal to ireland, which was not fragile because it was very solid, and it arrived with the broken corners, they simply did not want to have the least care, they simply throw it im sure. I also paid considerable amount for being heavy. That is, you pay more for being heavier, but you risk more at the same time because theresimply dont care... it does not make sense. To avoid
CTT sucks. Deliveries take 2 times as long to be delivered with CTT than with any other company within Portugal. Try to avoid them at all costs!
Answer: Truthfully... no! It's a never ending nightmare. On everyday use they mistake the condominium mail boxes. On special registered mail they deliver it to the wrong people which is ILLEGAL in Portugal, but nevertheless they do it. You must show an ID document and sign it in front of the mail man, but they leave the registered mail at the concierge, which they are not authorized in any way to do.
Answer: I did not choose it. It's the official Portuguese mail delivery company. When you buy merchandise from foreign countries you have to pay tax, and the lengthy and complicated procedure is through this company. Ordinary mail in Portugal is delivered by this company.
Answer: It's a miracle to have them answering phones. And 99% of the time its employers don't know anything about out of the ordinary situations, they look like robots repeating phrases that the company gives them. It's frustrating to make any kind of complaint because no one is interested in solving problems, they just pretend to follow up.