• Crunchyroll

Crunchyroll

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Overview

Crunchyroll has a rating of 1.6 stars from 151 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crunchyroll most frequently mention customer service, free trial, and credit card problems. Crunchyroll ranks 170th among Anime sites.

  • Service
    45
  • Value
    43
  • Shipping
    21
  • Returns
    22
  • Quality
    42
Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
17
2
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What reviewers want you to know

Positive highlights

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Critical highlights

  • I don't want to be caught up with apathetic customer service if something goes wrong with my billing.
How would you rate Crunchyroll?
Top Positive Review

“Amazing, don't listen to the other reviews”

Eli G.
11/10/22

First off, CrunchyRoll has SO MANY anime options, ranging from super popular to hardly known. With the hundreds maybe even thousands of anime options, you will never get bored of it. Secondly, people always complain about the plethora of Ads, but that is only in the free version. CrunchyRoll has lots of good premium options with the lowest, and still best being only $7.99 a month! Plus every option has a free 2 week trial to see if you will like it. Additionaly, the quality is quite amazing, and is prioritized. But most of all, the site has over 12 different dubbed languages for some shows, and also hidden, new episodes or season that you wouldn't find on other streaming services such as Netflix, Hulu, ect. To top it all off, new episodes on shows are uploaded only 1 hour from the release date in Japan. In conclusion if you are looking for a cheap, fun way to watch all your favorite anime's, CruchyRoll is a great option.

Top Critical Review

“Horrible returns experience, wont buy from them again.”

Sam B.
2/4/24

I have been trying to return two products I purchased from them for almost 2 months now, I ordered them as a gift, and they were late, but more importantly the recipient wanted something else so I initiated a return in December. I have tried contacting support multiple times by email and have received no response. I reached out via chat and was told it must be escalated and can only be done through email.

Reviews (151)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (28)
Thumbnail of user elig91
1 review
0 helpful votes
November 10th, 2022
Verified purchase

First off, CrunchyRoll has SO MANY anime options, ranging from super popular to hardly known. With the hundreds maybe even thousands of anime options, you will never get bored of it.
Secondly, people always complain about the plethora of Ads, but that is only in the free version. CrunchyRoll has lots of good premium options with the lowest, and still best being only $7.99 a month! Plus every option has a free 2 week trial to see if you will like it.
Additionaly, the quality is quite amazing, and is prioritized. But most of all, the site has over 12 different dubbed languages for some shows, and also hidden, new episodes or season that you wouldn't find on other streaming services such as Netflix, Hulu, ect. To top it all off, new episodes on shows are uploaded only 1 hour from the release date in Japan.
In conclusion if you are looking for a cheap, fun way to watch all your favorite anime's, CruchyRoll is a great option.

Service
Value
Quality
Thumbnail of user tym50
3 reviews
22 helpful votes
April 16th, 2021
Verified purchase

I dont use their site to watch anime due to how much they change and censor it but buying figures and other merchandise has been pretty nice. They have the best prices out of any of the other American stores and their customers service is quick to help with any issues. They are also really friendly and professional.

Thumbnail of user someoner1
1 review
2 helpful votes
November 15th, 2020

Okay what the heck man? This is the best anime website so far. I don't get to many ads atleast and it's a high quality anime website. I don't get lag. Just watch it as a free user. If you only get problems with premium that just get off that. The main reason I love crunchyroll is because they have a variation of anime so I can choose whatever I want. Enjoy crunchyroll until you can. Hope everyone enjoys this website as much as I do! ()

Thumbnail of user davidk1595
1 review
0 helpful votes
June 25th, 2020

Crunchyroll is a very good site for anime in high quality. The only thing you may complain about, though is the fact that they play a lot of ads per episode, often multiple in a row. To solve this, either get an ad blocker or buy premium.

Thumbnail of user darwind16
3 reviews
0 helpful votes
August 31st, 2020

Es un buena pagina para ver anime me encantó Uwu sigan así pero seria cool si también subieran animes HHH xd 7u7 pero Igual me encanta la página

Thumbnail of user jordanr162
10 reviews
44 helpful votes
July 23rd, 2020

I started watching anime on crunchyroll with a free account, where you have to sit through a whole bunch of ads to watch the videos. I'm a patient person so it didn't bother me. When I realized that premium accounts were roughly what I paid for Netflix, I signed up for it. I love the ability to not have to sit through ads. So, for me, this was the perfect solution. I also like that I can do watch parties with friends. I've used there site store before. I've gotten a few good deals on some stuff. I think the downside is that there's some titles I loved that are not available on Crunchyroll. But there's so many titles that Crunchyroll offers that I don't worry too much about things I can't watch. I also appreciate they have an app on my firestick so I don't have to rely on watching via my phone or on a computer.

Thumbnail of user redactedd
2 reviews
0 helpful votes
July 21st, 2020

A good site if you want to watch anime bad things is 1 there is religional content limitation and price is high

Service
Value
Returns
Quality
Thumbnail of user maurinea1
1 review
1 helpful vote
November 19th, 2018

Crunchyroll is da best homeboi. Can watch all my favorite cartoons without any problems, loads fast so I can start watching anytime.

Thumbnail of user kaitlynk5
1 review
7 helpful votes
January 6th, 2017

There is no site like Crunchy Roll. You can watch unlimited anime on all devices, red unlimited manga and get deals on figures and other cool things on their store. Amazing customer service. I've had billing problems and they gave me a free month premium! Even though I had previously had 2 free trials.

Thumbnail of user neoh5
1 review
4 helpful votes
July 10th, 2017

Crunchyroll is an amazing site. The only downside to it is that it doesn't have dubs for a majority of anime, which isn't a big problem anyways. There are a bunch of reviews on this site saying how "you can't cancel a subscription" which is false. This is just a bunch of haters and competitors of the site trying to get people not to buy from Crunchyroll and rather to buy from their site. One I saw was "Unethical site run from a guy in his mother's basement". Of course, if you did 5 minutes of research, you would realize that Crunchyroll has millions of people using it as well as lots of professionals running and funding the site. Don't listen to the people on this site, most of them are bull$#*!. Crunchyroll is a 100% reliable site and I've had no problems with the year and a half I've been using it.

Service
Value
Returns
Quality
Thumbnail of user lunag2
1 review
6 helpful votes
June 20th, 2016

First off for all the little $#*! rating it a 1 star saying there is no way to cancel it you sure you didn't $#*!ing go to www.crunchyroll.com and try to cancel there on did your dumass tried to cancel by email or a scam website like how stupid are you I tried the 7 day trial and canceled it in 6 days so idk how your dumasses couldn't since I liked it I just got the membership

Thumbnail of user randomu
12 reviews
88 helpful votes
July 17th, 2014

My go-to site for watching free and legal anime. There is a large selection of series streamed on this site.

Thumbnail of user kalinac
17 reviews
78 helpful votes
July 4th, 2015

I like crunchyroll because if I can't find an anime I like for free on the enternet I just go to them. I pay $6.95 a month which is okay because I used to pay $9.99 a month for Netflix. And I can watch crunchyroll from my xbox which is GREAT because, I don't always like watching anime from my computer. Lastly there is TONS of different shows! They also add new ones all the time!

Thumbnail of user veronicab9
3 reviews
5 helpful votes
May 3rd, 2015

They have great deals in their store everyday and they have all of the latest titles in Anime and Manga.

Thumbnail of user traceys14
21 reviews
66 helpful votes
May 13th, 2013

My kids love this site! Its a great place for Anime fans with many unique reads.

Thumbnail of user madelinek
2 reviews
3 helpful votes
January 13th, 2013

Crunchyroll is one of a small majority of legal anime streaming sites. Some people seem to be very skeptical about it, but, trust me, as a member of the site for 3 years, i can guarantee that the site is virus-free. Another reviewer complained that you had to pay to watch the anime. In some cases (Like with older episodes of Naruto and Bleach) that is true. But almost every other show is entirely free to watch! They also have a premium membership so that you can watch episodes of certain series right when they come out (Free members have to wait a week, but can be given a guest pass by a premium member to watch it). All in all, I recommend this site to any anime/Drama lover!

Thumbnail of user akemim
40 reviews
161 helpful votes
October 30th, 2010

This website is legal and approved by several anime companies. It supports itself and the companies in which the videos came from though Premium Membership, Donations, and Ads. Only flaw is that there are few dubs.

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About the business

Official, legal streaming anime videos including Naruto Shippuden, Attack on Titan, Sword Art Online, Skip Beat, and Shugo Chara. Start watching now.

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