• Crucial

Crucial

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Overview

Crucial has a rating of 2.5 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crucial most frequently mention customer service problems. Crucial ranks 6th among Ram sites.

  • Service
    17
  • Value
    13
  • Shipping
    14
  • Returns
    10
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is when I opened this independent review blog and noticed their track record at horrible customer service.
How would you rate Crucial?
Top Positive Review

“Novice pc gamer needed Ram upgrade”

Cormac P.
3/8/23

So when I went to run a next gen game in my pc I needed 16 GB more ram. I went to the site it scanned my pc. It informed me I could install two 8gb of ram. It also informed me of the type my pc was compatible with. Very reasonable priced, very easy to order and pay. The delivery did take about 2 and half weeks to Ireland do keep that in mind. I installed the ram booted up my pc and now I've 32gb ram as opped to 16gb. I can now run next gen games with 10 GB ram to spare. I'll purchase here again for hardware

Top Critical Review

“No customer support”

Jeff R.
1/5/24

Crucial enticed me by the good selection in the online store. I found exactly what no one else had in stock. Website states orders will be shipped/updated within 7 days. Nothing was reported to me for 3 weeks (PROBLEM 1). I called customer support, which is a call center in India (PROBLEM 2). The technician promptly looked up my order, then requested to put me on hold to find the status (PROBLEM 3). This is when I opened this independent review blog and noticed their track record at horrible customer service. What was happening to me is exactly what the first 3 reviews warned one of. I immediately called back customer service and cancelled my order. We will see if they can do that timely so I dont have to get VISA involved.

Reviews (52)

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Reviews that mention popular keywords

customer service (20)
Thumbnail of user cormacp5
1 review
1 helpful vote
March 8th, 2023
Verified purchase

So when I went to run a next gen game in my pc I needed 16 GB more ram. I went to the site it scanned my pc. It informed me I could install two 8gb of ram. It also informed me of the type my pc was compatible with. Very reasonable priced, very easy to order and pay. The delivery did take about 2 and half weeks to Ireland do keep that in mind. I installed the ram booted up my pc and now I've 32gb ram as opped to 16gb. I can now run next gen games with 10 GB ram to spare. I'll purchase here again for hardware

Tip for consumers:
Give delivery 3 weeks

Products used:
Pc hardware

Service
Value
Shipping
Quality
Thumbnail of user hildeborgg
1 review
0 helpful votes
April 6th, 2021

Good site for all! I would definitely recommend to anyone who need this type service! Excellent customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hughf51
14 reviews
18 helpful votes
April 22nd, 2020

I have not had any problem with the 32gb ram I bought from cricial.com. The speed is good and it works perfectly with my omputer. There are times when my pc is slow but I think that it is just the processor that has some downtimes. In overall I look forward to buying from crucial again. Thanks.

Thumbnail of user williamt120
5 reviews
28 helpful votes
October 9th, 2016

I have been a Dell Value Added Reseller and Crucial has provided compatible RAM at affordable prices to save my customers money while offering a lifetime warranty and guaranteed compatibility. I do not even look at other sites after seeing the value of Crucial.com.

Thumbnail of user carriec3
11 reviews
57 helpful votes
February 17th, 2016

All the info you need is on the Crucial site if you want to do your own memory upgrade. They are real pros and stand behind their products, excellent customer service.

Thumbnail of user dennisg52
14 reviews
39 helpful votes
October 11th, 2016

I run an office with multiple computers. We do graphics work for clients. We always upgrade our new computers with more RAM and through the years Crucial has been dynamic and "johnny on the spot." Excellent equipment and service.

Thumbnail of user myronb18
18 reviews
15 helpful votes
January 25th, 2016

I emailed a question and they responded the next day and gave me a direct line to call. They answer the next few questions and give me the answers I needed with the knowledge you would think they should have. I am very happy with all my dealings with them, they deserve a 5 star rating...

Thumbnail of user jacobe6
4 reviews
3 helpful votes
March 11th, 2015

I have been using crucial memory for the past few years, and all i can say is, they have never let me down. I have had harddrives stop working, cpu fans make louses squeeling noises and my psu just literally blew up. But im still using the same crucial memory i bought years ago. This is probably the best value purchase i have made in a long time.

Thumbnail of user adeelz2
2 reviews
0 helpful votes
May 26th, 2015

Hmmmm nice

Thumbnail of user jenniferw37
6 reviews
8 helpful votes
December 27th, 2013

Crucial.com is the only site I order computer parts from. I like that I can download their scanning software to tell me exactly what is compatible with my PC. The prices are competitive, the shipping and email communication are swift and reliable. I've not had any issues with this company.

Thumbnail of user daveb61
3 reviews
6 helpful votes
October 18th, 2013

I've been using crucial for years. Great products, fast shipping and their memory scanner takes any guesswork out of which types and speeds of memory are compatible with your machine.

Thumbnail of user jakeh2
3 reviews
3 helpful votes
November 2nd, 2011

Prompt shipping, great prices, free computer scan to see how much rom your computer can handle, awesome job guys.

Thumbnail of user bradleym
2 reviews
3 helpful votes
September 7th, 2010

Love this site. I've used it, and recommended it to friends, about a dozen times over the last five years. Competitive pricing, easy to use, and fast deliveries.

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About the business

Find compatible DRAM memory and SSD upgrades for your PC or Laptop with our Crucial Advisor tool or Crucial System Scanner, with FREE US delivery!

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