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Review of Crisp 

Crisp  reviews

2 reviews

2 Reviews From Our Community

All Reviews

linnd1
1 review
0 helpful votes
4/16/19

Customer support is very rude towards you and their policies gives you zero protection in case you aren't satisfied.

Response from Antoine G., Crisp  Representative
At Crisp, we are attached to give the best satisfaction to our customers. We offer a free trial during for 14 days (no credit card is required) and can even be extended to 30 days if asked. After the trial, the customer is offered via email to continue with the paid version or with the free version (we have a free tier).

As explained previously with our support, In your case, you entered your credit card to continue with the paid version, so you got charged. As mentioned in our terms and services, as we already offer a free trial, we don’t offer refunds on paid plans.

This comment is following a strategy to give bad reviews to get a refund. Our team is only respecting the terms and conditions that can be found on crisp.chat/terms
karusunek
92 reviews
160 helpful votes
1/8/19

Used the premium service for a while for some of our websites, but found the app to be highly unreliable. Cancelled the service, then found that we were still charged after having cancelled the service. They refused to refund us for the cancelled service. Have contacted the bank to prevent further charges and to dispute the charge. I would recommend using another live chat software for your website. Their service goes down pretty often.

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