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    Crisp 

Corporate Values

Overview

Crisp  has a consumer rating of 1.5 stars from 4 reviews indicating that most consumers are generally dissatisfied with their purchases. Crisp  also ranks 33rd among Customer Service sites. The most common issues with Crisp  are around customer service, which is not as good as expected by some customers.

Positive reviews (last 12 months): 0%
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How would you rate Crisp ?
Top Critical Review

“Charges You After You Cancel”

Samuel P.
1/8/19

Used the premium service for a while for some of our websites, but found the app to be highly unreliable. Cancelled the service, then found that we were still charged after having cancelled the service. They refused to refund us for the cancelled service. Have contacted the bank to prevent further charges and to dispute the charge. I would recommend using another live chat software for your website. Their service goes down pretty often.

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Reviews (4)

Rating

Timeframe

Other

karusunek
Samuel P.
96 reviews
189 helpful votes
January 8th, 2019
Used the premium service for a while for some of our websites, but found the app to be highly unreliable. Cancelled the service, then found that we were still charged after having cancelled the service. They refused to refund us for the cancelled service. Have contacted the bank to prevent further charges and to dispute the charge. I would recommend using another live chat software for your website. Their service goes down pretty often.
johnl1333
1 review
0 helpful votes
May 30th, 2019
This company back in august of 2018 promised us a new version "v3" that they called it. That basically had everything that we needed. Then we were told end of Jan, then Feb, then march, then end of May, then were just told end of September of 2019. They coerced us into buying the larger package stating it was going to come out and its worth it. After over a year with the company - horrible customer service, very rude responses and to be honest a very sub par and confusing platform. we highly suggest any company looking for a chat service to go somewhere else. This company offered no refund based on the lies, and ignored us after the fact. There are many complaints as you can see online about Crisp. They are all warranted. Horrible.
ryt1
1 review
0 helpful votes
August 13th, 2019
Crisp chat has a very nice GUI however it is not user friendly, when asking for help you get referred to their documents which don't cover everything. The biggest issue I face is you can't edit user accounts as an owner - This is ridiculous how is any large business supposed to get this up and running I have to go to each user individually to setup!

I also hate the fact that my users can see my billing information and other admin settings, they don't allow for the users to change them but it's just unprofessional to let staff see configuration options that does nothing but add confusion!

They also ignore feature requests and the chat seems to be in early stages of development as most things I try to do are so basic!

They got a 3 star as I like the system it just lacks many features and doesn't seem like it's going to be changed anytime soon.
antoineg21
Antoine G. – Crisp  Rep
Hello ! And thank you for your feedback.

As you may know, Crisp is not focused on large companies, that is why we believe that anyone is able to manage their own account without any external help.

That is why we do not offer this feature at the moment (However, it is included in the roadmap for the next months :) )

Regarding your billing information, we promote transparency and trust. Furthermore, your users can't change your billing information if they don't have the right to.

Regarding your feature request, could you please send me the details of what you are looking for at antoine@crisp.chat ?

Regards,

Antoine
linnd1
1 review
0 helpful votes
April 16th, 2019
Customer support is very rude towards you and their policies gives you zero protection in case you aren't satisfied.
antoineg21
Antoine G. – Crisp  Rep
At Crisp, we are attached to give the best satisfaction to our customers. We offer a free trial during for 14 days (no credit card is required) and can even be extended to 30 days if asked. After the trial, the customer is offered via email to continue with the paid version or with the free version (we have a free tier).

As explained previously with our support, In your case, you entered your credit card to continue with the paid version, so you got charged. As mentioned in our terms and services, as we already offer a free trial, we don’t offer refunds on paid plans.

This comment is following a strategy to give bad reviews to get a refund. Our team is only respecting the terms and conditions that can be found on crisp.chat/terms

Q&A (0)

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About the business

Multi-channel Customer Support is something that companies can't go over. Businesses have now to face multi-channel communications. They also have to be able to respond to customers questions in a wink. To face this challenge, as Startups & SMB's have to deal with small teams and high quality support, Crisp has started to build a product that answers to every companies problem regarding customer support. Through a wide range of feature,

Get feedback for your startup: With Crisp Basic plan (which is free) you can start to get feedback from your early adopters and gain customer knowledge about how they feel concerning your product.
Experience multi-channel customer support: With Crisp, you can connect multiple channel communication to let you answer customer from the same dashboard. You can centralize everything within the same software.
Enjoy Drip campaigns : Thanks to Crisp, you can automate your customer relationship to let your onboarding or any marketing run on autopilot. Start sending email or in-app messages efficiently
Sell more with chatbots : With our Chatbot, you can put your sales pipeline on autopilot and focus on what matters the most: helping your customer.

Futhermore, Crisp provide many integrations with CRM's and Zapier to let you build and connect your data with the software you want.

Business History

Crisp has been created in 2015. In 2019, it's more than 100 000 companies that are using Crisp to enhance their customers relationship.

Company Representative

antoineg21
Antoine G.
Marketing / PR

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