Crisp has a consumer rating of 1.5 stars from 4 reviews indicating that most consumers are generally dissatisfied with their purchases. Crisp also ranks 33rd among Customer Service sites. The most common issues with Crisp are around customer service, which is not as good as expected by some customers.
Used the premium service for a while for some of our websites, but found the app to be highly unreliable. Cancelled the service, then found that we were still charged after having cancelled the service. They refused to refund us for the cancelled service. Have contacted the bank to prevent further charges and to dispute the charge. I would recommend using another live chat software for your website. Their service goes down pretty often.See critical reviews
Multi-channel Customer Support is something that companies can't go over. Businesses have now to face multi-channel communications. They also have to be able to respond to customers questions in a wink. To face this challenge, as Startups & SMB's have to deal with small teams and high quality support, Crisp has started to build a product that answers to every companies problem regarding customer support. Through a wide range of feature,
Get feedback for your startup: With Crisp Basic plan (which is free) you can start to get feedback from your early adopters and gain customer knowledge about how they feel concerning your product.
Experience multi-channel customer support: With Crisp, you can connect multiple channel communication to let you answer customer from the same dashboard. You can centralize everything within the same software.
Enjoy Drip campaigns : Thanks to Crisp, you can automate your customer relationship to let your onboarding or any marketing run on autopilot. Start sending email or in-app messages efficiently
Sell more with chatbots : With our Chatbot, you can put your sales pipeline on autopilot and focus on what matters the most: helping your customer.
Futhermore, Crisp provide many integrations with CRM's and Zapier to let you build and connect your data with the software you want.
Crisp has been created in 2015. In 2019, it's more than 100 000 companies that are using Crisp to enhance their customers relationship.