Customer support is very rude towards you and their policies gives you zero protection in case you aren't satisfied.
As explained previously with our support, In your case, you entered your credit card to continue with the paid version, so you got charged. As mentioned in our terms and services, as we already offer a free trial, we don’t offer refunds on paid plans.
This comment is following a strategy to give bad reviews to get a refund. Our team is only respecting the terms and conditions that can be found on crisp.chat/terms
Used the premium service for a while for some of our websites, but found the app to be highly unreliable. Cancelled the service, then found that we were still charged after having cancelled the service. They refused to refund us for the cancelled service. Have contacted the bank to prevent further charges and to dispute the charge. I would recommend using another live chat software for your website. Their service goes down pretty often.
Customer Questions & Answers
About Crisp (from the business)
Get feedback for your startup: With Crisp Basic plan (which is free) you can start to get feedback from your early adopters and gain customer knowledge about how they feel concerning your product.
Experience multi-channel customer support: With Crisp, you can connect multiple channel communication to let you answer customer from the same dashboard. You can centralize everything within the same software.
Enjoy Drip campaigns : Thanks to Crisp, you can automate your customer relationship to let your onboarding or any marketing run on autopilot. Start sending email or in-app messages efficiently
Sell more with chatbots : With our Chatbot, you can put your sales pipeline on autopilot and focus on what matters the most: helping your customer.
Futhermore, Crisp provide many integrations with CRM's and Zapier to let you build and connect your data with the software you want.