This company back in august of 2018 promised us a new version "v3" that they called it. That basically had everything that we needed. Then we were told end of Jan, then Feb, then march, then end of May, then were just told end of September of 2019. They coerced us into buying the larger package stating it was going to come out and its worth it. After over a year with the company - horrible customer service, very rude responses and to be honest a very sub par and confusing platform. We highly suggest any company looking for a chat service to go somewhere else. This company offered no refund based on the lies, and ignored us after the fact. There are many complaints as you can see online about Crisp. They are all warranted. Horrible.