Joseph L.

In considering Crisp.Chat, a well-regarded live chat and chatbot service, I was initially optimistic about the potential for streamlined communication. However, my experience with the platform has been severely marred by concerns around data protection, adherence to GDPR regulations, and the conduct of company leadership.

My primary concern relates to data handling. I've observed instances where Crisp.Chat's practices appear to breach both their own policies and GDPR law. In one situation, I felt compelled to provide more personal and business registration data to regain access to my locked account, a clear violation of GDPR and the company's own privacy policy.

Moreover, I was informed several times that additional data was being processed by the organization. This approach seems at odds with Crisp.Chat's policy, which states they "don't process the data of our customers (and our customers end-users)."

In my experience, the company's policy on automated decision-making and profiling also came into question. An automated process erroneously determined that my client's business was fraudulent. The fact that the company insisted on additional verification despite the GDPR guidelines breach was quite concerning.

Adding to these frustrations was the unprofessional conduct of the company's CEO. The leadership of an organization sets the tone for its operations and customer interactions, and, in this case, I found the conduct to be less than professional. This did not inspire confidence and significantly detracted from the experience with Crisp.Chat.

However, amid these negatives, I must acknowledge the efforts of a customer service agent, Clark, who strived to provide assistance within the limitations of his role. His efforts, though hampered by the policies and procedures in place, were appreciated.

Despite the potential value of Crisp.Chat's service, my experience was characterized by serious concerns over privacy practices, GDPR compliance, and unprofessional conduct from the company's leadership. Potential customers should be aware of these concerns before deciding to use Crisp.Chat.

Joseph Langford - Off The Charts