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Linn D.

Contributor Level

Total Points
80

1 Review by Linn

  • Crisp 

4/16/19

Customer support is very rude towards you and their policies gives you zero protection in case you aren't satisfied.

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Antoine G. – Crisp  Rep

At Crisp, we are attached to give the best satisfaction to our customers. We offer a free trial during for 14 days (no credit card is required) and can even be extended to 30 days if asked. After the trial, the customer is offered via email to continue with the paid version or with the free version (we have a free tier).

As explained previously with our support, In your case, you entered your credit card to continue with the paid version, so you got charged. As mentioned in our terms and services, as we already offer a free trial, we don’t offer refunds on paid plans.

This comment is following a strategy to give bad reviews to get a refund. Our team is only respecting the terms and conditions that can be found on crisp.chat/terms

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