CPAP.com

The customer service rep (Mary) was very pleasant, knowledgeable and patient. This is why I use cpap.com for my supplies.

Excellent service. Best prices. Shipped same day as ordered. I was very impressed. No delay in getting through.

Jennifer patiently, knowledgeably guided me through the process of review options for buying a machine

Been having an issue with a cpap machine and Agnes was super helpful showing me how to determine if all the settings were correct.

Updated Review from 3 stars to 4 stars. See Update at the end.
I do not feel that Kristan did everything she could to resolve my complaint. I have been a CPAP customer for many years and have never had any issues. But, this one really bothered me because CPAP.com should have clearly stated that additional components are necessary in order to make the $379.99 battery bank connect to the CPAP machine. It is not clearly stated at all. The battery features are FIVE (5) paragraphs long. The following sentence is literally in the LAST of those 5 paragraphs, and in the next-to-the-last sentence of that paragraph: "In order to power your CPAP machine, you'll need to use your device's DC charger (not included)." There is also nowhere on the page that gives you information on the DC Converter that is needed. Also, when you checkout, it does not state that you need an additional DC Converter ($84.95) to connect. I only know about the price and where it is located (on another screen) because I called them. My order consisted of two items... a CPAP machine and a battery bank. That's it. So, they know those two items go together but cannot work without the DC Converter. Not happy.
They are charging me a fee for opening the box on the return. I would not have any idea the CPAP would not connect to the battery bank without opening the box. I asked to speak to Elizabeth, the CSR manager, but she was unavailable. This is really disheartening to know that they are charging me for returning something that they know would not work without additional components and something that I couldn't have had any way of knowing.
UPDATE: Carol called this morning and stated that she agreed with my review. They need to make it more clear, as well as have a pop-up during checkout to state that the DC Converter is needed as well. She asked what could she do to resolve the situation. And, it was resolved to my satisfaction. Thank you. Carol, for restoring my faith in CPAP.com.

The Doctor wrote an RX for my husband after his sleep apnea test. I had to wait for the money and found a false site they said was Cpap.com and it was not. When I called I was told the RX had not been signed by his Doctor and that is was not a real RX. I called the hospital to speak to the Doctor who wrote the Rx on a Friday and the nurse never called me back. The Chat person with Cpap.com closed the chat on me. I had used a few choice words because I was so frustrated. Then this company cancelled my order without my permission even though I had paid for it. They told me I would have to wait until the money was back in my bank because of their human error. I spoke with a manager who would not let me speak to the owner and I finally did. But I had to hang up on people who were trying to stop me from calling the owner. One week has passed and still no machine because the Fed-Ex man delivered it to the wrong address I suppose. I forgive them but my husband has suffered and I have too over this mess. Shame on Cpap.com and not placing the customer first. The Fed -Ex people had to be called for a tracking number and then the neighbor brought it to us in the package. Instructions for set up are very small. Read the entire manual and use distilled water and safety with water and electricity. You can call Cpap and they will help you with the set up if you do not have a professional or cannot take it to a respiratory therapist. We ordered two masks so we could get the right fit. My first review has been edited. If things had worked out as planned, all would have been better so read the reviews and I give this Company a 3 or 4. This is a medically necessary machine and many people who do not have a medical background may not understand the importance of the process. Do not hesitate to get help on the phone or take it in and do not have anyone work on it that would void the warranty. If one does not complain then no one learns from our mistakes. I will use them in the future Good L-rd wiling.

Kayla is professional, friendly, and very knowledgable. It was a pleasure chatting with her, shes a real asset to your team!

Customer Service rep. Carol was able to assist me and give me a nice and easy transaction. BUY HERE!

Service was top notch, friendly and got the job done. Daryl help though the whole process of getting my perscription up loaded was huge help

Customer service during my order was stellar. Brandy T. Assisted me with my mask selection for my new AirSense 10 CPAP machine.

Chad was so helpful in answering my questions. My husband is on a Resmed and is very pleased with it.

Korinne was very efficient, professional and patient while a placed my order. I was very pleased with service. Thank you.