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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
This summary is generated by AI, based on text from customer reviews
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Zachary was absolutely wonderful! He walked me through the process, answered all of my silly questions and made sure that I would have my new mask the next day since my current one bit the dust. He's a gem.
I never received my cpap supplies and contacted them I had the pleasure of dealing with Zachary what wonderful man. He took care of my needs and concerns a very professional employee.
Hi Todd, we're sorry for the delay with you receiving your order. Thank you for letting us know Zachary, managed to resolve your concerns. Please let us know if there's anything else we can assist you with.
Zachary was extremely helpful today and quick to get my refund on the mask I ordered! Great service.
Hi Catherine, thank you for sharing your experience with us! We hope to hear from you again soon.
This is the second time I chatted with Zachary in the last several days. He is a great example of the best possible customer service support. He is knowledgeable, professional, well-spoken, and empathetic with really great resource management skills. He has a great way of putting customers like me, who are new to the world of CPAP, at ease by quickly answering my questions as well as providing additional information and links that may be of assistance. He is a great addition to the CPAP.com team!
Hey Lee,
That's wonderful! We're very glad to hear that Zachary, provided you with the level of service you deserve. We'll be sure to share your kind words with him and hope to hear from you again soon!
Dasha was awesome and got me all the information I need quickly. She also got back with me with the information she had to find out.
Hi Drew, we're glad to hear Dasha, provided you with awesome service! Please let us know if there's anything else we can assist you with.
I needed help getting the info from my SD card. Totally lost! I got on the Chat site and Zachary was extremely helpful! He gave me a couple of options to try and gave me an option for my doctor to use as well! He was friendly and helpful. We need more customer service people like him! Thanks Zachary!
Hey Carrie, we're certain Zachary, would say you're most welcome! Thank you for sharing your experience with us and we hope to hear from you again soon.
Zachary was very good guiding me through the sea of possibilities, and with the purchase process. Now I know what to buy and do they need to send it.
Hi Fernando, thank you for letting us know Zachary, provided you with the service you needed. Please let us know if there is anything else we can assist you with.
Zachary presented himself as friendly and helpful. I am writing additionally to fill up the 100 characters required minimum.
Hi Nick,
That's great, thank you for sharing your experience with us. We hope to hear from you again soon!
Spoke to Dasha S to reorder equipment. She was very personable and sugested some change to my order that saved me money.
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Hi George,
That's awesome! Thank you for sharing your experience with us. Please let us know if there's anything else we can assist you with.
I have been ordering from CPAP.com for years. They have reasonable prices. I like the extensive reviews of products they have on their website and if there are problems they communicate well. I just spoke with Heath at customer support about an issue and he was able to solve it quickly.
Hi Susan, thank you for being a valued customer! We're glad to hear that Heath, was able to assist you. We hope to hear from you again soon.
I needed some replacement parts for my CPAP. I had a chat with Zackary who found every item I needed. He then transferred me to Heath to place the order. Both were very helpful and professional. It was a good experience from start to finish. I will definitely use CPAP.com for any future needs! Thank you Zackary and Heath!
Hi Richard, we're glad to hear that Zach and Heath, provided you with the level of service you deserve! Thank you for sharing your experience with us and we hope to hear from you again soon.
Had some problems with things that appeared available on the web site but not in my shopping cart. Heath R. Was very respectful of my feelings and helped me get through with the ordering process.
Hi David,
Thanks for letting us know that Heath, provided you with the awesome service you deserve! Please let us know if there is anything else we can assist you with.
My rep, Dasha, was the sweetest! She took care of all of my questions quickly, and efficiently. She explained everything to me, and helped me find a better way to take care of the prescription. By far the best customer service experience I have ever had. Thank you, Dasha!
Hi Lisa,
That's terrific! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Today I purchased a ResMed Airsense 10. This is my first APAP machine and I was blessed to have help from my customer service representative Heath. He was very knowledgeable and helpful. He guided me through the process of picking out everything that I needed and was very pleasant. He was a joy to work with. I highly recommend using CPAP.com for your sleep apnea needs.
Hi Sandra,
Thank you for the recommendation! We're glad to hear that Heath, provided you with excellent service. Thanks for sharing your experience and we hope you enjoy your new machine!
Today I made a call to cpap.com customer service to exchange or return the nasal pillow mask that I purchased, due to working with my sleep habits (open mouth). I was very happy with the cpap.com customer service representative, Heath, who was awesome to work with. He walked me through the process of ordering a different new mask (full mask) that would work for me and he stayed with me on the phone during the entire transaction, to make sure it all went through correctly. The entire phone call and return and exchange was wonderful. Thank you Heath.
Hi Mark,
We're certain Heath, would say you're most welcome! Thank you for letting us know you received the level of service you deserve. Please let us know if there is anything else we can assist you with.
Heath understood what the issue was with my machine and what needed to be done. We ordered the part and hope to get many more years out of my AIR-Sense 10
Hello Siward,
That's terrific! Thank you for letting us know that Heath, provided you with the service you needed. Please let us know if there's anything else we can assist you with.
Just ordered my 1st CPAP system from CPAP.com. They had the best online price, and Heath was extremely helpful in assisting with the order.
Hey Ross,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I wanted to Thank Karla. I am a first time CPAP users and she made my ordering experience less intimidating. She took her time answered my questions and took care of my concerns. Even in a very stressful world right now she was very helpful and considerate. Thank you
Hi Amber,
That's wonderful! Thank you for letting us know that Karla, provided you with the level of service you deserve. Please let us know if there is anything else we can assist you with.
Heath at CPAP.com made ordering new equipment an enjoyable experience. He was personable, knew exactly what I needed and processed my order quickly and accurately. Thanks Heath!
Hi Ronald,
That is terrific! Thank you for sharing your experience with Heath. Please let us know if there is anything else we can assist you with.
Excellent service and nice people. Quick service and knowledgeable. I will continue to buy from them... CPAP, com
Hi Stormy, thank you for sharing your experience with us. We hope to hear from you again soon!
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Amy,
That's great! Thanks for sharing your experience with us and we hope to hear from you again soon.