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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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Heath was quick and informative. He made sure my store credit was applied and that everything was on track.
After many frustrations, not with cpap.com but with doctors and prescriptions, and delays. Kirya was like salve to the wound. Blessings to her. At last, the cpap machine will be in the hands of my adult son who needs it badly.
Hi Retta,
That's wonderful! We are very happy to hear that Kyria, managed to provide you with the level of service you needed. We hope your son enjoys his new machine and hope to hear from you again soon!
I had to make a trade in and was concerned at how it would be received. Dasha made it easy and she is a pleasure to talk to.
Hi Robert,
That's great! Thank you for sharing your experience with us. We hope to hear from you again soon.
Heath was definitely a credit to your company.He was helpful informative and most pleasant. If I need more equipment, I'll ask for him.
Hi Philip, thank you for sharing the experience you had with Heath! We look forward to hearing from you again soon.
Brandy did an excellent job helping you gain a new customer today. She helped me thru all the details including getting my prescription in.
Hi Dan,
That's wonderful! Thank you for letting us know Brandy, provided you with the level of service you deserve. Please let us know if there is anything else we can assist you with.
Refund was handled very quickly and professionally. Dasha was very polite and helpful. I greatly appreciate her assistance with my refund.
Hi Ellen, that's wonderful! Thank you for sharing your experience with us and we'll be sure to share your kind words with Dasha. Please let us know if there is anything else we can assist you with.
I just placed an order for a new full face cpap mask Heath was excellent could not of asked for more, plus he is working on anew President for the USA for me.
Thanks
Ed Warren
Hi Warren,
That's wonderful! Thank you for sharing your experience with us. We'll be sure to share you kind words with Heath and hope to hear from you again soon!
I really appreciated the way Dasha interacted with me. She was polite and sincere in her assistance with my return request. Thank you Dasha
FedEx failed to deliver my package, yet marked it as delivered. The end user is not able to file a claim since it requires the shipper's 9 digit account number. I called CPAP.com and talked to Dasha. She was great. Got a replacement package ready to ship out and would take up my complaint with FedEx.
The products I have ordered from CPAP.com have always been OEM and as advertised.
Hey Shari,
We are very sorry about the Fedex failed delivery. Thank you for letting us know that Dasha, managed to get you taken care of. Please let us know if there is anything else we can assist you with.
Dasha was so awesome from CPAP.com! I placed an order for a new Resmed F20 full facemask almost two weeks ago, but was having major issues with my sleep doctor to get the prescription sent to CPAP.com. After multiple rounds between CPAP.com and the doctor's office I felt as if things were getting worse with resolving my problem. Earlier today, Dasha had informed me that she would do her best to let me know what the status on the prescription would be before she left. I hung up the phone and resigned myself to thinking that I wasn't going to get a prescription. Well, let me tell you that Dasha was awesome! At 6pm on a Friday night I get a call and Dasha wanted me to know that she had just loaded my prescription and that I was good to and that my prescription was loaded in the system forever! How many companies have customer service agents like Dasha that keep their word and go out of their way to remember the customer? I am now a CPAP.com customer for life!
Hi M. K., that is wonderful! We're very proud to hear that Dasha, provided you with great follow-up service! Thank you for sharing your experience with us and we'll be sure to share your kind words with Dasha. We hope to hear from you again soon.
Heath R, was extremely helpful and knowledgeable, walked me through the process of picking the equipment that was best for me, was extremely patient with me, even holding for a minute while I dealt with something else. He listened to my problems with my current mask and machine and gave me expert recommendations to meet my sleep needs. Their prices were great too. Not really sure what more I could ask for. Thanks Heath it was an pleasure to deal with you.
Hey Steve, thank you for taking time out to let us know Heath, provided you with the level of service you deserve! We'll be sure to share your kind words with him and please let us know if there is anything else we can assist you with.
I've had a cpap machine for years. Love the machine, hated the supply company - who overcharged me and (IMHO - defrauded me and my insurance company). Found cpap.com searching for less expensive replacement parts, and now that it's time for me to upgrade my machine, called them today.
Blown away by how competent the woman who took my order was! Dasha carefully explained the differences between styles of machines, which led to discussion of differences between heated hoses and... Any question I came up with (one led to another) she answered clearly and competently. My total price is about a quarter of what I AND my insurance company were paying the supply company. I am happy (and a new permanent customer).
Hey Amy,
Welcome to the CPAP.com Family! We're very sorry you had issues with your previous supply company. Thank you for sharing the experience you had with our company. We'll be sure to share your kind words with Dasha and please let us know if there is anything else we can assist you with.
I've been a cpap.com customer for several years. Their supply prices are less than half what many medical supply companies charge.
Now I've been told I needed a new APAP machine, and was shopping. I currently have a resmed airsense 10, about 6-7 years old. But this is the current system with autoset. I didn't set this machine up, and assumed that it didn't have autoset... I was wrong! (yes, I can be a dummy) Chatting with a rep named Kelsey, she helped get me straightened out... then sent me a manual for my system. So I just saved $600 and couldn't be happier. Thanks Kelsey and cpap.com!
Hey David,
That is awesome! You're most welcome and we're certain, Kelsey, would say the same. We are glad you were able to save some money and please let us know if there is anything else we can assist you with!
Heath was very courteous and helpful. He answered all my questions, call was answered in timely manne. Would uses cpap. Com again
Hi Martha, thank you for letting us know Heath, provided you with great service! We look forward to hearing from you again soon.
This is the second TAP PAP Nasal Pillow CPAP Mask with Improved Stability Mouthpiece I have ordered from CPAP.com. It is a wonderful mask that has made the whole experience comfortable and easy. It has solved my mouth breathing issue and my teeth grinding as well. The only reason I am ordering a second mask is that I have had dental work done that has changed my bite.
There has been a hold on my order as I had also purchased mask wipes that are currently not available. So I called today and asked that the mask be sent ahead and the wipes put on back order. Dasha was very pleasant and resolved my issue immediately.
Hey Cathy, that is wonderful! We are glad to hear that your mask is working well for you. Sorry about the backorder, but thank you for letting us know Dasha, managed to resolve your concerns.
I don't usually write reviews for to many companies, but I find the customer service at C-PAP.COM exceptional, we got through to a live person very quickly, and Dasha S. Got our issue resolved very quickly without needing to get help from a superior. I'm really not used to this kind of service with most of the companies I deal with. Great job Dasha.
Hi Curtis, we are happy to hear that Dasha, provided you with the level of service you deserve! Thank you for sharing your experience with us and we hope to hear from you again soon.
Ordered my water chamber and then told it was on back order even though i was charged the next day. I called and complained and wad told lies... then i called and spoke to several agents. Mecca... Carla... Nneka... was told my item was on truck and back order and will ship on 5.22... called today and went back and forth and was told multiple lies about my order... STAY AWAY... STAY AWAY..
We made several attempts to privately obtain information from this customer to do further research into his concerns, without some key identifying information we asked for we were unable to locate the order in question, so the only assumptions we can make from the comments were the backorder and shipping delays being a direct result to the global pandemic. As a standard practice, CPAP.com offers our customers the ability to ship the available items immediately, and the backordered items at a later date for no additional charge within the US. We are assuming this is what is being described in the concern regarding being charged before the item shipped.
Heath made me feel like he was helping out a close friend or family member. Made me feel like more than just the next person in a long waiting line.
Thank you, Heath
Hey Paul, welcome to the CPAP.com family! We are so happy to hear that Heath, provided you with the personable care you deserve. Thank you for sharing your experience and we hope to hear from you again soon!
My order - CPAP machine arrived very fast, in two days.
The price very was good on the sale.
Sales representative Mr. Heath R. Was very kind and knowledgable. He went over everything with me and answered all my questions.
Keep up the good job guys, I couldn't ask for anything better.
Jake Katan
Hi Jake,
That is awesome! We are glad to hear that you received your order in a timely manner and excellent service from Heath! We hope to hear from you again soon.
Today I ordered a new Dream Station cpap machine from cpap.com. I was impressed by their personnel who were friendly, knowledgeable, and were able to answer all my questions completely. The order was placed about 1 pm and I received an email notification that it had been shipped about an hour later. Now that's what I call service! I just placed the order about 4 hours ago so, of course, I have not received it, but am looking forward to receiving it. I certainly would recommend cpap.com for cpap machine and supplies purchases. Great service, and prices. Who could ask for more? Bob S
Hi Bob, thank you for the recommendation! We are glad to hear that all went well with your order and the process has been timely thus far. If you think of anything we can assist you with, please don't hesitate to contact us and we'll be happy to help you.
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Hi Valerie,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.