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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
This summary is generated by AI, based on text from customer reviews
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Sorry, I had to short Kelsey in stars but you only gave me 5 to pick. So here are the extra stars *****
I needed to exchange a full face mask that continued to leak. Kelsey processed the exchange very professionally and quickly. She was very knowledgeable of the masks. I have always been very satisfied with CPAP.com. Thank you for your outstanding customer service.
You're most welcome! Thank you for taking time out to share your experience with us. Please let us know if there's anything else we can assist you with.
It was great talking to Kelsey, she was very helpful.
Listened to my needs and helped me make an educated purchase. It was a pleasure talking with Kelsey, I don't get that type of customer service anymore. Great to see it still exists. Thank you Kelsey.
Hey Doris,
We're certain Kelsey, would say you're most welcome! Thanks for letting us know you received the great service you deserve. We hope to hear from you again soon!
The representatives on the phone are patient and kind when you call to ask questions and place an order. Especially the Kelsey I talked with on the phone today.
Hi Crissa,
That's wonderful! Thanks for sharing your shopping experience with us! We hope to hear from you again soon.
I had a great experience Kelsey was very helpful and friendly. Greatttt Customer Service. She was able to process a reshipment for my missing disposable filters. She was amazing and I was very impressed.
Hi Walter,
We're very sorry that your filters were not included with your order, but glad to hear that Kelsey, was able to provide you with the assistance you deserve! Please let us know if there is anything else we can assist you with.
Called to get experienced customer service agent to assist with the purchase of new equipment. Within minutes, call was answered and Kelsey knew immediately and exactly what my needs were with just a short explanation on my behalf. Amazing and impressive service!
Awesome! Thank you for sharing your experience with us Diane! We hope to hear from you again soon.
I received my new Resmed 10 Airsense and Wisp mask quickly. I've been using the Resmed 10 for the last 6 years and purchased this one as a replacement to my old worn out one. I had a question with the auto off function not working properly on the new machine and Kelsey K. Showed much patience and was very kind with finding what the problem was without having to send the machine back for replacement. Thank you Kelsey.
Hi Jerry, thank you for letting us know that Kelsey, managed to assist you with your concerns. Please let us know if there is anything else we can assist you with.
Kelsey is great, very helpful and courteous.
Gave me a credit for wrong order I placed and sent me correct mask at no new charge.
She deserves a raise!
That's terrific! Thank you for letting us know that Kelsey, provided you with excellent service! We hope to hear from you again soon.
She was through, very efficient and pleasant. I had a mis-ship item on the order and Agnes helped me out getting the proper item to me quickly. Top notch service!
Hey Sam, we're very sorry for the mis-ship, but extremely happy to hear that Agnes, managed to get you taken care of! Please let us know if there is anything else we can assist you with.
Kelsey was so great today! I'm going thru the learning curve of my new cpap and she made me feel confident, comfortable and relaxed. So very grateful for good help at this time.
J
Awesome! We're glad to hear that Kelsey, provided you with great service. We hope to hear from you again soon!
Ordered from Kelsey today. She was exceptional. Always have top treatment and excellent service when ordering. Have used cpcp.com for many years.
Hi Dolores, that's great! Thanks for sharing your experience with us and please let us know if there's anything else we can assist you with.
Service is excellent; pricing very good and customer reps always helpful. Offer includes free shipping and 30 day return policy.
Hi Howard, thanks for sharing your experience with us! We hope to hear from you again soon.
After placing my order online I called the customer support number to have a few questions answered. Kelsey was extremely helpful, answered all my product questions and was apply to apply a discount code that I had forgotten to use when placing the order. She made sure that the machines I had ordered were all going to be compatible with the hoses and masks I already had, which was a concern of mine. I high; y recommend CPAP.COM for purchasing equipment - excellent customer service.
Hey Russell,
Thank you for the recommendation! We're glad to hear that Kelsey, provided you with great service. We hope to hear from you again soon!
My husband recently found himself in a challenging situation: with a new sleep apnea diagnosis, immediately followed by the loss of his job and health insurance (due to COVID) before getting a CPAP. We live in Puerto Rico and everything is 40%+ more than in the states, which is extra hard when you have pay out of pocket. I reached out to CPAP.com to see if they would even honor the Rx from his PR doctor. Turns out they will, they offer free shipping, and the prices can't be beat! Kelsey was a huge help. We're very grateful!
Hi Erin, we're very sorry to hear about your husband losing his job. Thank you for letting us know that Kelsey, provided you with the level of service you deserve! Please let us know if there's anything else we can assist you with.
Great customer service provided by Brandy. Very helpful and knowledgeable in products. Highly recommend.
Thank you for the recommendation Belinda! Thanks for sharing your experience and we hope to hear from you again soon.
Thanks for having great associates and great products to help us stay healthy! The prices are wonderful and items are always in stock... shipping is fast
Hi C. R., you're most welcome! Thanks for sharing your experience with us and we hope to hear from you again soon.
Flunk your sleep study like I did? Ask for Kyria... she will direct walk you through your options! No need to go anywhere else!
Hi Paul,
Thanks for sharing the experience you had with Kyria! Please let us know if there's anything else we can assist you with.
Brandy provided quick and professional service and dealt with me in a courteous and friendly manner when ordering my CPAP supplies.
Hi Alan, thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
In the world of portable batteries for CPAP machines, it is daunting to say the least in finding the exact one for one's machine. I reached out to CPAP.com and spoke with Dasha S. She was so informative and helpful. Very friendly and knowledgeable. She was able to find the correct battery for my machine so that I can take a 2 night off the grid backpack trip! Thanks Dasha!
Hi Elizabeth,
That is wonderful! We're glad to hear that Dasha, managed to provide you with the assistance you needed. Enjoy your trip and we hope to hear from you again soon.
Dahsa was great. She led me through my order. Made sure I was aware of the cost of each item. Helped me with my husband's order as well.
Hey Mary, thank you for sharing your experience with us. Please let us know if there's anything else we can assist you with.
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Awesome! We'll be sure to pass those extra stars to Kelsey. We hope to hear from you again soon!