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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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Brandy was very helpful and very professional and spent a lot of time making sure I purchased exactly that I needed. She was very knowledgeable and patient and I highly recommend CPAP.com and ask for Brandy if you can.
This is my first time dealing with this company. Laura C was absolutely wonderful. She was knowledgeable, helpful and friendly. I look forward to working with her again!
Hi Martha,
Welcome to the CPAP.com Family! We're glad to hear that Laura, provided you with the level of service you deserve. Please let us know if there's anything else we can assist you with.
Spoke to Brandy@ customer service today, excellent service. Very courteous and helpful. Item already shipped n tracking details sent.
Thanks
Hello, we're glad to hear that Brandy, provided you with the service you needed! Please let us know if there's anything else we can help you with.
Crystal answered all of my questions nicely and she has been very helpful, understanding the needs customers like me.
Awesome! Thanks for letting us know Crystal, provided you with excellent service! We hope to hear from you again soon.
Brady T., did an excellent job at helping me all my questions. And explaining any questions that I had about equipment.
That's great! Please let us know if there's anything else we can assist you with.
The customer service was great. Agnes walked me through everything. She provided information about the products and comparisons, answered my questions about warranty, shipping and returns, she placed the order for me, explained how to register my product and even sent me a set-up instruction video. She made everything easy. It was a great purchasing experience.
Excellent! We're glad to hear that Agnes, provided you with the great service you deserve. We hope to hear from you again soon!
Brandy was amazing in helping me submit my prescription and place my order. She gave solutions to my problem and patiently walked me through sending a picture of my prescription from my cell through email. She answered all of my product questions and let me know what to expect next when my order was placed. Trying to get this done on my own was not working. Brandy made my day. Thank you so much!
Hey Sonya,
Thank you so much for sharing the shopping experience you had with Brandy! Please let us know if there's anything else we can assist you with.
Brandy was very helpful in taking my order and providing the cost of each item. Shipping options were provided as well. Very nice voice, cheerful and polite!
Hi Steve,
Thank you for sharing your shopping experience with us! Please let us know if there is anything else we can assist you with.
Brandy answered the phone immediately was friendly, knowledgeable and had the answers to all my questions. She took charge, made sure my prescription was approved and my order shipped the same day. Great experience.
Thanks for letting us know that Brandy, provided you with the excellent service you deserve! Please let us know if there is anything else we can assist you with.
Kelsey was very informative. Made my purchase go very smoothly. She also has incredible knowledge on her products.
Awesome! Thanks for sharing your experience with us and we hope to hear from you again soon.
I Had called customer service with a question concerning my cpap. I spoke with a very pleasant and helpful agent named Brandy. She was unable to help me with my original question during the call. She needed to get a specific link from her supervisor who was in available at that time. She insured me she would get the link and forwarded it to my email account by the next day. She did exactly what she said she would do. I'm very thankful for her helping me with my problem.
Hey David, we're very happy to hear that Brandy, managed to provide you with the needed information. Please let us know if there is anything else we can assist you with.
I called in to enroll in the Auto-Supply Subscription program for my new equipment and encountered a great customer service representative in Kelsey.
She was friendly, professional, knowledgeable & courteous. Handled all of my questions quickly and with no hesitation.
I've been using a bi-pap for over 12 years and understand the importance of replacing hoses, mask components, humidifier chambers, filters, etc. It really does protect our health.
Consider setting up cpap.com's automated supply subscriptions!
Brandy knew the answers to all my questions and was very nice to talk to. She seems to know more than my regular nurse practitioner.
Brandy was very helpful. I had a refurbished machine that I had purchased elsewhere-did not recall where. I wanted to have a different kind of headgear since the DreamWear nasal c-pap mask was no longer working for me. She understood my needs and was able to find the mask I wanted, described the features (magnetic and easy release), sizing (standard) and mailing options (expedited, etc.) and gave me the discount code I found on the website. She also told me I could return the product in 30 days if I was not satisfied. I was able to complete my order quickly and efficiently and am looking forward to using my new mask.
Hey Andrea,
Thank you for sharing your shopping experience with us! We hope you enjoy your new mask and please let us know if there's anything else we can assist you with.
Brandy T was amazing at answering all our questions without hesitation. Extremely friendly, knowledgeable, & willing to go above & beyond to get our order placed. Will definitely use this company more!
Awesome! Please let us know if there's anything else we can assist you with.
Agnes was very helpful to me when I was having questions about replacement parts for a new headgear and nasal pillows. She helped me order the Nuance II (Pro) to replace my old Swift headgear and nasal pillows. It only took a few minutes for her to complete my order. I've already received shipment info for these parts. Thank you so much cpap.com, especially Agnes! I am hoping for a better night's sleep when this gear arrives!
Hi Dawn,
That's wonderful! Thank you for letting us know that Agnes, managed to resolve your concerns. Please let us know if there's anything else we can assist you with.
Brandy was a great help in returning my mask that was not comfortable. My credit card was refunded without any issue. This is a great company to do business with.,
Hey Norman,
We're sorry to hear that the mask didn't work out for you, but glad to hear that Brandy, managed to get you taken care of. Please let us know if there is anything else we can assist you with.
Thanks to Brandy for being able to answer questions about cpap travel batteries. I wish more people were as well trained Brandy.
Hi Charles,
Thank you for sharing the experience you had with Brandy. Please let us know if there's anything else we can assist you with.
I've been using CPAP.com since I began treating my sleep apnea. Carol provided friendly, responsive and accurate customer service on my recent product order.
That's awesome! Thank you for letting us know that Carol, provided you with the level of service you needed. Please let us know if there's anything else we can assist you with.
Cpap.com is an exemplary website: it has detailed, thorough descriptions of its products; search results are filterable by any variable you can imagine; the products and vendors are as extensive as imaginable; prices are competitive with frequent sales; shipping is reasonable; the return policy is great; the verification process with your provider is a gem; post-purchase support and tech support is wonderful; and customer service personnel like Brandy T. Are professional and exemplary—she is a gem.
Awesome! Thank you for sharing your experience with our company. We hope to hear from you again soon!
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steve,
Thanks for the recommendation! We're happy to hear that Brandy, provided you with great service! We hope to hear from you again soon.