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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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Excellent customer service by Agnes L. Professional lady who is friendly and eager to help. Top notch service.
Brandy was extremely helpful and knowledgeable on what I was looking for this will be go to place now on for cpap supply's
Awesome! We hope to hear from you again soon.
I talked to Brandy today with ordering CPAP equipment and was having a lot of problems. She was so so helpful and nice and friendly. I was able to get everything worked out. I will highly recommend CPAP.com to everyone I know that uses a CPAP machine. Thank you so much Brandy
Hi Julie,
Thank you for the recommendation! Please let us know if there's anything else we can assist you with.
I purchased a travel CPAP for a friend, and since I am not a user I needed a lot of help with my purchase. Brandy was amazing. She was professional, informative and patient.
Hello, thanks for letting us know that Brandy, provided you with great service! Please let us know if there's anything else we can assist you with.
Brandie was great. She is efficient, knowledgeable, a good listener and vey polite. She has wonderful customer service skills. Thank you Brandie
Awesome! Thanks for sharing your shopping experience with us and we'll be sure to share your kind words with Brandy. We hope to hear from you again soon!
I called and spoke with Carol. My wifes cpap machine failed. She walked us through the entire process and got everything handled quickly, very efficient and Professional. A great service representative of Cpap company. I have been purchasing with cpap for close to 10 years. I have had no concerns. The amazing part was I called on a friday afternoon around 3pm, paid for the shipping and it arrived from Texas to Florida by noon Saturday the next morning. Think my wife was happy? I was too. We both got some sleep! Thanks Carol, you did good. Sincerely. B. Z.
That's wonderful! We're glad to hear that Carol, provided you with the level of service you deserve! Thanks for sharing your experience with us and we hope to hear from you again soon.
Thanks to Treonna for helping me with my order, provided excellent service! I will order products again through Cpap.com
Hi Rudolph,
Thank you for sharing your chat experience with us! We look forward to hearing from you again soon!
Treonna did a great job helping my adjust my order via their Chat feature. It was quick and easy. Already got the email confirming the change.
Terrific! Thanks for sharing your chat experience with us and we hope to hear from you again soon.
I was in the market for a new CPAP machine. I was able to review all my options online. I called the customer service number. Brandy was my rep and she was awesome! We discussed the entire process for a new machine.
Very polite and informatative.
Terrific customer service.
Thank you for sharing your shopping experience with us. We'll be sure to share your kind words with Brandy! Please let us know if there is anything else we can assist you with.
This was the easiest return and replacement I have ever experienced. Kelsey did an awesome job - and was able to ship a replacement overnight even though I called her at 5:10 pm. Great job - with this type of service you will get all of my business going forward. R. K. Brazzell
Awesome! We are very sorry that the product was damaged during shipping, but glad to hear that Kelsey, took care of your concerns. We look forward to hearing from you again soon!
The customer support representative Treonna was very helpful. She assisted me in having the name on my order corrected to match that in the prescription. I am looking forward to receiving my shipment soon.
Hi Lauro,
That's great! We're glad to hear that Treonna, provided you with the assistance you needed. Please let us know if there's anything else we can assist you with.
Your chat agent Treonna has been a great help clarifying my queries. Such a ease to get answers to my queries. Good job. Looking forward to my shipment. Thank you for the great job!
Thanks for sharing your experience with our chat service. We hope to hear from you again soon!
It was so nice to be able to talk to someone who knows about the products. I ended up buying a different travel machine than I would have if I bought online and Kelsey directed me to the most popular nasal mask which I have been wanting to try.
Hi Brian,
That's terrific! Thanks for sharing your shopping experience and please let us know if there is anything else we can assist you with.
The young lady I spoke with was extremely knowledgable. She helped me choose the proper C-Pap machine and made sure I got the appropriate discount.
She was the best person I've had the pleasure to speak with in a very long time.
Thank you,
Kathleen Wilson
Awesome! Thank you for letting us know that you received the level of service you deserve. Please let us know if there is anything else we can assist you with.
Brandy is excellent at her job. Very appropriated. I was having trouble getting the order and she helped.
Hi Charles,
That's great! Thanks for sharing your shopping experience with us and we hope to hear from you again soon.
I had an issue with one of the items from my last order. Brandy was pleasant to speak with and took care of the issue professionally.
We're very sorry for the issue with your order, but very happy to hear that Brandy, managed to resolve your concerns. Please let us know if there's anything else we can assist you with.
Brandi did a great job helping me get my order placed. She took her time and was patient as I figured out what I needed to order. Nice job!
Hi Joseph, thank you for sharing your shopping experience with us! We hope to hear from you again soon.
Every time I use CPAP.com I have a great experience. It is customer service at its best. I've been asked to use at least 100 characters so here it is again:
Customer service at its best!
That's wonderful! Thank you for sharing your shopping experience with us and we hope to hear from you again soon.
Went to the website and found what i needed. Went to check out and the site kept asking for my long in even after i gave it, so i could not checkout. Made the call and had to wait a while than Brandy came on the phone and was extremely helpful. She changed my perceptions, so i did have a good experience after some frustration.
Hi William,
We're very sorry to hear about the initial frustrations. Thanks for letting us know that Brandy, managed to turn your shopping experience into a good one. Please let us know if there is anything else we can assist you with.
The call went great. Randy fixed the issue immediately and provided a credit, which was very nice but I didn't expect it to happen so fast and be so easy. I definitely recommend working with cpap.com and if you can get Brandy you're really lucky.
Bill B
Hi Bill,
Thank you for the recommendation! Thanks for sharing your shopping experience with us and we'll be sure to share your kind words with Brandy!
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeff,
Thank you for sharing your shopping experience with us! Please let us know if there's anything else we can assist you with.