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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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Brandy with cust support resolved my issue with a mask right away and helped me select one that should work better for me. She gave me some alternatives should there continue to be leak problems VERY professional attitude
I always get service/help/advise from cpap.com. Brandy is great to interact with. They seem to be very knowledgeable in answering any of my questions.
Awesome! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I had a technical question, and Brandy T responded in a clear fashion with information that helped me figure out the usage problem I was having. I appreciate her demeanor while handling my frustration.
Excellent! Thank you for sharing your experience with us and we hope to hear from you again soon.
I'm old and cranky. I needed to order a new cpap today (12/31). I had only 35 minutes to get it done before departing for travel (covid compliant). I googled the product i wanted and found cpap.com. Never heard of them. I called. I had the good fortune of speaking with Brandy. I quickly explained my needs and expected to hear "well," or "but". I was pleased to hear a friendly knowledgeable efficient employee. In under 20 minutes this is what got done... I was walked through their web site, identified the pieces i wanted, learned that the mask i wanted was no longer available, had a similar product recommended and chose it, had my prescription emailed to them where it was reviewed (it's long and detailed) and approved, had shipping options explained, paid, gave my necessary personal info, received an email documenting the order, reviewed the order, learned the return policies, said thanks and bye. Oh... excellent pricing too. I kept expecting a catch. There wasn't one.
Hi Roy,
We're glad to hear that Brandy, provided you with the efficient level of service you needed and deserve! Please let us know if there's anything else we can assist you with.
Brandy did an excellent job with trying to resolve my issue. Great service and easy to use website. G
Awesome! Thanks for sharing your shopping experience with us. We hope to hear from you again soon!
CPAP has been a great site to work with throughout this whole process. Today I was helped by Brandy who was able to reflect the price change on the website and was very helpful. She was kind, had great customer service and really made the experience a great one!
Hi Mark,
Thank you for sharing your shopping experience! Please let us know if there is anything else we can assist you with.
I ordered all new cpap supplies and machine today. A very pleasent and professional experiance. Prices are very reasonable. I had ordered from them before and was very pleased with outcome.
Brandy was very pleasent and helpful. I will order from CPAP.COM again.
That's wonderful! We are glad to hear that Brandy, provided you with the level of care you deserve! We look forward to hearing from you again soon.
Expert advise, good service, easy to work with and excellent sale pricing. Wide inventory available. They keep your script for future use. Shipping was timely and free.
Awesome! Thanks for sharing your experience with us and we hope to hear from you again soon!
I chatted with a lady named Treonna. I ask her if there was any way I could get a refund on my shipping cost because some of my items have not arrived yet and she did exactly that she got me my refund and was very pleasant to chat with
Hi Davin,
We are sorry for your delayed order. Thank you for letting us know that Treonna, managed to provide you with the needed assistance. Please let us know if there is anything else we can assist you with.
Awesome customer service and super helpful! I would recommend to anyone with a CPAP! I have been a customer for years and have never been disappointed!
Thank you for being a loyal customer and sharing your experience with us! We look forward to hearing from you again soon.
I ordered for the first time and the gentleman that helped me with the order was excellent, very patient, caring and professional.
The second time I called and spoke to Brandy. Excellent in her knowledge as well and very willing to listen and help. I would recommend this company to anyone considering a sleep product.
Hi Randy, thank you for the recommendation! We're glad to hear that you received outstanding service with our company and hope to hear from you again soon!
She said everything in a way I could understand. The doctor told her what it should be and she explained it to him.
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Brandy was very professional & helpful in filling my reorder. She was sure to tell me about the promotions which saved me money. A pleasure to talk to and I will definitely keep coming back to order.
That's wonderful! Thank you for letting us know that Brandy, provided you with great service. We look forward to hearing from you again soon!
Treonna was very helpful. I really appreciate her profesional service. She send me all possible alternatives to meet my needs.
Hi Maria, thank you for sharing your shopping experience with us! Please let us know if there is anything else we can assist you with.
Brandy she was the one helping me today with my order she knew the answers to all my question and concerns and was very polite and helpful
Awesome! Thanks for sharing your shopping experience with us. We hope to hear from you again soon.
I need the medium wide nasal pillows, but had trouble locating them, but my CS Rep went right to what I needed, and saved me money over what was shown on the website.
Hi Joseph, we are glad to hear that you received the assistance you needed. Please let us know if there is anything else we can assist you with.
I spoke with Brandy and she was very knowledgeable about the products, understood what was I looking for, was extremely courteous, and very patient. She was a delight to work with.
That's great! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Kelsey made this simple and easy... the conversation was professional yet friendly, knowledgeable and understandable... thank you Kelsey...
Hi Samuel,
We're glad to hear that Kelsey, provided you with great service! Please let us know if there is anything else we can assist you with.
Upon talking to Kelsey about my problem, she was extremely helpful in solving my issue with a mask that I had ordered that was the wrong size. The process took only a few minutes and she was professional throughout the reordering. I will recommend this company to my friends and family.
Thank you for the recommendation Robert! We hope to hear from you again soon.
Kelsey, like all the customer service people at CPAP.com, is absolutely first rate - pleasant, knowledgeable and efficient. I have had many experiences with CPAP.com customer service and every single one has been extremely positive. I know of no other vendor with whom I have dealt who has that record. I'm always happy to deal with them.
Hey Neil,
Thank you for sharing your shopping experience with us! We'll be sure to share your kind words with our Customer Service Department. We look forward to hearing from you again soon!
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Thomas,
That's great! Thanks for letting us know that Brandy, provided you with excellent service! We hope to hear from you again soon.