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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
This summary is generated by AI, based on text from customer reviews
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Camyatta B helped me with a problem I had with an item ordered, and I appreciate her concern and her helpfulness.
Hi
I had to order a part for my C pap machine and spoke with Brandy she was very nice and provided information I needed to get my doctor to fill out a prescription. Great job Brandy.
Hi Terrance,
Awesome! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I went to CPAP.com to order my travel CPAP machine, because I believed they were a trusted online website. I am leery of many of the other sites. I am not that savvy when it comes to CPAP equipment but did my research and settled on the DreamStation Go. When I saw CPAP.com had them in stock, I jumped at it. Unfortunately, I ordered only the humidifier segment of the DreamStation Go. A more knowledgeable person would not have made my error. I called and Carol, listened, helped sort out my error and set up the return. She also advised me on an alternative travel CPAP. She was kind, knowledgeable and courteous. She confirmed my belief that CPAP.com is a trusted site for ordering CPAP equipment.
Hi Elaine,
Welcome to the CPAP.com Family! We're always ready and willing to assist. Thank you for sharing your experience with us and we hope to hear from you again soon!
I just bought a new CPAP machine and had a problem with it. Chrystal from CPAP.COM was very helpful in guiding me to a fix.
Hi Mike,
We're sorry about the problem with your new machine. Thank you for letting us know that Crystal, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
Just used the text chat with Crystal and she was very helpful. Just ordered a new travel machine. It should be here in 5 days
Hi Brian,
Thank you for sharing your text experience with us. Enjoy your new machine and we hope to hear from you again soon!
I've always received excellent service from CPAP.com. Today was no different. Excellent customer service from representative Brandy with whom I spoke. She was knowledgeable, helpful, efficient and
Professional, and that's the highest praise I can give to a company rep! Five stars all the way!
Hi James,
Thank you for letting us know that you received great service. We'll be sure to share your kind words with Brandy and hope to hear from you again soon!
Brandy was very helpful
She very kind didn't talk too fast, she was very patient with me
I ordered a new mask so don't know how it will fit yet. Hoping it will a good one
Pedí un equipo CPAP, la misma resultó estar defectuosa por parte del manufacturero. Entiendo que todos esos equipos del mismo diseño, fueron recogidas a todos los que obtuvieron una. Me comuniqué dejando mensajes de tex a Cpap.com y al devolverme la llamada me atendió un personal muy amable, respetuosa e intentó todo lo posible para ayudar a resolver mi problema. No tenían el equipo señalado para reemplazar el mío. Pero, me dieron la opción de la devolución de mi dinero. Gracia a Agnes L., Por toda su amabilidad y atención.
Por: Yahaira Ramos (PR.)
Hola Yahaira,
Lamentamos mucho el equipo defectuoso. Gracias por informarnos que Agnes le brindó el nivel de servicio que se merece. Háganos saber si hay algo más en lo que podamos ayudarlo.
Daryl C. Was truly helpful and patient in answering my many questions. He was able to assist me in figuring out the time line for my order delivery too. All in all, he is a tremendous asset to CPAP.com.
Thank you so much for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Erica checked and sent the document to Dr. Great customer service. Erica and chad. Thanks for help me get new cpap machine
Hi Debra,
You're most welcome! We're glad to hear that you received the service you needed. We hope to hear from you again soon.
After having a bad experience with another online DME provider I contacted cpap.com. I chatted with Chad twice and he was extremely responsive and helpful both times. The company processed my Rx and order incredibly quickly. What the first company couldn't do in 2 1/2 weeks these folks did in half a day. Cost was more but it was well worth it. After receiving the device I had a question about a feature and Chad had the answer to me immediately. Great customer care!
Hi Dustin,
We're very sorry to hear about the difficult time you had initially with a different supplier. We are pleased to hear that Chad, provided you with the level of service you deserve! Please let us know if there is anything else we can assist you with.
Chad was so helpful in answering my questions. My husband is on a Resmed and is very pleased with it.
Hi Darleen,
We're glad to hear that Chad, provided you with the needed assistance. Best wishes to you and your husband and we hope to hear from you again soon!
Thanks to Chad at cpap.com i was able to locate and retrieve my missing equipment. Promp service and Chad knew exactly how to help me.
Hey Tracy,
Thanks for sharing your experience with us. We hope to hear from you again soon.
I needed special help selecting replacement parts for our CPAP machines. Brandy T was extremely helpful and went out of her way to assist! It's nice to have such a reliable place to order from with such a huge selection!
Hi Lynn,
We are always happy to assist! Thanks for sharing your experience with us and we hope to hear from you again soon.
Worked with CPAP.com to order a new machine. Chad assisted and was super helpful! Great place! Love them!
Hey Don,
We're glad to hear that you received great service. We hope to hear from you again soon!
Chad did a great job helping me through the live chat feature when it was difficult to reach a person by phone. Very quick and accurate.
Hi Elizabeth,
Thank you for sharing your chat experience with us. Please let us know if there is anything else we can assist you with.
Chad was awesome. He made the return of my mask super easy. It took no more than a couple texts and my refund was accepted. Thanks Chad!
Hi Joel,
That's great! Thank you for letting us know that Chad, provided you with great text service. Please let us know if there is anything else we can assist you with.
Called to find out sizes and types of nasal pillows for my husband. Chad was very helpful in our chat! Thank you
Hi Angelina,
We're certain that Chad would say you're most welcome! Thanks for sharing your experience with us and we hope to hear from you again soon.
I do not yet have my replacement cPAP machine but honestly that quality will be due to the manufacturer not cPAP.com. With ability to chat through text message Zachary spent a good deal of time with me to correct my own ordering error and select the right replacement cPAP for me. I appreciate the time, the detailed information, and the ease with which this was handled. Highly recommend the site. (I purchased an external battery long ago and that went well also)
Hi Sharon,
Thanks for the recommendation! We're glad to hear that you received great service. We'll share your kind words with Zachary and hope to hear from you again soon.
I decided to use the live chat option before I placed a CPAP order, and am so glad that I did. Zachary was a fabulous company representative!
He answered all of my many questions quickly and clearly! I am giving him an A+! Thanks again.
Hi Kathleen,
That's awesome! Thank you for sharing your chat experience with us. We hope to hear from you again soon.
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad to hear that you received the assistance you needed. We'll be sure to share your kind words with Camyatta and hope to hear from you again soon!