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CPAP.comReviews 1,469

3.5

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CPAP.com Reviews Summary

CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
577
value
477
shipping
413
returns
229
quality
388

We monitor reviews for authenticity

Maryland
2 reviews
0 helpful votes
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Amazing customer service
November 18, 2021

Zachary helped me tremendously with answering all my questions and providing me with links of products and stuff. I highly recommend talking to him if you use the live chat feature on the website!

Date of experience: November 18, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Tina,
Thank you for sharing your experience! Please let us know if there is anything else we can assist you with.

Virginia
1 review
0 helpful votes
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Brandy
November 17, 2021

Brandy from customer service was excellent. So glad she helped me. Employees like her is what makes or breaks the customer experience.

Date of experience: November 17, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi David,
We're glad to hear that Brandy, provided you with the level of service you deserve. We'll be sure to share your kind remarks with her and we hope to hear from you again soon.

Indiana
1 review
0 helpful votes
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I truly appreciate the help that Brandy T. Was able to give me when I called. I wasn't going to be able to order a mask due to not having a prescription but Brandy was able to find a way to get me everything I needed. Great experience and I will use this website from now on because of her excellent customer service!

Date of experience: November 17, 2021
Ashley T. — CPAP.com Rep
over a year old

Hey Niki,
Thank you for sharing your experience with us! We look forward to hearing from you again soon.

Florida
1 review
0 helpful votes
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Return call
November 17, 2021

Thank you so much for your help to day to solve a problem, my son had ordered 2 machines by mistake. Then I decided to order another one. Great help all around

Date of experience: November 17, 2021
Ashley T. — CPAP.com Rep
over a year old

Hey Wendy,
You're most welcome! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.

New Mexico
2 reviews
0 helpful votes
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Great customer service.
November 17, 2021

I placed an order with the wrong shipping address. Carol took care of it right away and was very polite and professional.

Date of experience: November 17, 2021
Ashley T. — CPAP.com Rep
over a year old

Hey Mark,
That's great! We hope to hear from you again soon.

Illinois
1 review
0 helpful votes
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Great Customer Service
November 17, 2021

I was able to use the text feature to chat with Zachary about when my hurricane dryer would be delivered. He was kind, helpful and provided the information I was looking for. This was convenient for me to do the text chat. I also would like to add that the 20% off incentive was helpful in the affordability of the dryer. I am a new cpap user and I believe the hurricane dryer will be helpful. It cost too much on Amazon.

Date of experience: November 17, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Kathleen,
Thank you for sharing your chat experience! We hope you enjoy your Hurricane Dryer and please let us know if there is anything else we can assist you with.

Massachusetts
1 review
0 helpful votes
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I called cpap.com at the recommendation of my doctor to find parts for my dreamstation 2 cpap machine, which know one else seems to have. The woman that I spoke with found the parts and walked me through how to order them and have them shipped the best way, couldn't have been easier, as I have been looking for these parts for over two weeks. Only wish I could remember the girls first name so as I could thank her again.

Date of experience: November 17, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Bob,
Thank you for letting us know that you received the needed service. Please let us know if there is anything else we can assist you with.

South Carolina
1 review
0 helpful votes
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Great service
November 16, 2021

Crystal was so helpful! She led me to the right product which I was having a really hard time finding, explained what I needed, and even sent me an extra sheet to help measure for a mask. Really appreciate it!

Date of experience: November 16, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Mimi,
Thank you so much for sharing your experience with us! We hope to hear from you again soon.

Puerto Rico
1 review
0 helpful votes
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Great service from Chad!
November 11, 2021

I contacted CPAP.com with a problem with my CPAP machine. Chad was able to promptly diagnose the problem and provide suggested solutions for me to try. His response was quick and easy to understand! Well done Chad! Thanks.

Date of experience: November 11, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Cesar,
We're glad to hear that Chad, managed to provide you with the assistance you needed. Please let us know if there is anything else we can assist you with.

Florida
1 review
0 helpful votes
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Great Service
November 10, 2021

I am extremely pleased with the service I received. Chad helped me through online chat. He answered my questions and was very professional and understanding of what I needed. I will do business with the company again.

Date of experience: November 10, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Thomas,
Thank you for sharing your experience with us. We look forward to hearing from you again soon!

Florida
1 review
0 helpful votes
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Super Helpful!
November 9, 2021

Excellent customer service! Way up there in quality. Patient and thoughtful! Continued to offer helpful suggestions throughout the call. What a pleasure and relief.

Date of experience: November 9, 2021
Ashley T. — CPAP.com Rep
over a year old

We are pleased to hear that you received great service! We hope to hear from you again soon.

California
1 review
0 helpful votes
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Very nice and helpful people, who answered all my questions and concerns.
I will definitely use them from now on for all my CPAP needs!

Date of experience: November 8, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Troy,
Thank you for the kind words. We are looking forward to hearing from you again soon.

Pennsylvania
1 review
0 helpful votes
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Emerald G answered my phone call very quickly and handled information request professionally. Emerald confirmed the information I provided to her, listened attentively and was very responsive to to all my questions and concerns.
It was very nice talking to customer service person that cares about doing a good thorough job.

Date of experience: November 4, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi John,
We're glad to hear that you received prompt service. We'll be sure to share your kind words with Emerald and we hope to hear from you again soon!

Colorado
2 reviews
0 helpful votes
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After getting the runaround from the new CPAP supplier for my insurance company, I had just about given up, and then I remembered cpap.com. Carol spent time explaining all the new things you had so I could make the right choices for my machine. I was at my wit's end before calling you, I have to admit, but Carol gave me the best service and spent the time helping me pick out the correct supplies; you folks are number one.

Date of experience: October 28, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Joe,
We're very sorry for your initial frustrations. Thank you for letting us know that Carol, managed to provide you with the level of service you deserve! Please let us know if there is anything else we can assist you with.

VE
1 review
0 helpful votes
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Just excellent!
October 25, 2021

As so said: just excelent. Thank you, Chad. You were outstanding. Accurate, professional, fast and... just great!

Date of experience: October 25, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Luis,
We're glad to hear that Chad, provided you with the excellent service you deserve! Please let us know if there is anything else we can assist you with.

District of Columbia
1 review
0 helpful votes
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Quick response
October 22, 2021

Chad was very quick to answer my questions and ready to help. Could Not complete payment and he showed me where to find code.

Date of experience: October 22, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Amy,
That's great! Please let us know if there is anything else we can assist you with.

California
1 review
0 helpful votes
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I have a new auto set CPAP machine. I was sleeping well, my incidents during my sleep were or are 1.3. I was adjusting and trying new settings, and recently, I noticed my breathing was loud throughout the night. I thought ot was the machine. I called this morning and Brandy listened and quickly knew the problem. She walked my through some settings i have never seen. She was patient snd confident on the resolve. I look forward to a quiet night tonight. Thank you Brandy!

Date of experience: October 22, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Imelda,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.

Georgia
1 review
0 helpful votes
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Filter for CPAP
October 22, 2021

Chad was a great help with filter placement and responded quickly to my question! The site he provided was visual for filter placement.

Date of experience: October 22, 2021
Ashley T. — CPAP.com Rep
over a year old

Excellent! Please let us know if there is anything else we can assist you with.

Texas
1 review
0 helpful votes
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Darrell Does A Great Job! Darrell Does A Great Job! Darrell Does A Great Job! Darrell Does A Great Job!

Date of experience: October 21, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Stephen,
Yes he does! Thanks for sharing your experience with us and we hope to hear from you again soon.

Florida
1 review
0 helpful votes
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Great Help on Phone!
October 21, 2021

Daryl was a great help on answering all my questions about the CPAP travel machine. He offered suggestions which helped me navigate what attachments and add ons were best for me. He also gave me a discount on some of them. It was a pleasure working with him.

Date of experience: October 21, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Arthur,
That's wonderful! Than you for sharing your experience with us. Please let us know if there is anything else we can assist you with.

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