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CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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Zachary helped me tremendously with answering all my questions and providing me with links of products and stuff. I highly recommend talking to him if you use the live chat feature on the website!
Brandy from customer service was excellent. So glad she helped me. Employees like her is what makes or breaks the customer experience.
Hi David,
We're glad to hear that Brandy, provided you with the level of service you deserve. We'll be sure to share your kind remarks with her and we hope to hear from you again soon.
I truly appreciate the help that Brandy T. Was able to give me when I called. I wasn't going to be able to order a mask due to not having a prescription but Brandy was able to find a way to get me everything I needed. Great experience and I will use this website from now on because of her excellent customer service!
Hey Niki,
Thank you for sharing your experience with us! We look forward to hearing from you again soon.
Thank you so much for your help to day to solve a problem, my son had ordered 2 machines by mistake. Then I decided to order another one. Great help all around
Hey Wendy,
You're most welcome! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I placed an order with the wrong shipping address. Carol took care of it right away and was very polite and professional.
Hey Mark,
That's great! We hope to hear from you again soon.
I was able to use the text feature to chat with Zachary about when my hurricane dryer would be delivered. He was kind, helpful and provided the information I was looking for. This was convenient for me to do the text chat. I also would like to add that the 20% off incentive was helpful in the affordability of the dryer. I am a new cpap user and I believe the hurricane dryer will be helpful. It cost too much on Amazon.
Hi Kathleen,
Thank you for sharing your chat experience! We hope you enjoy your Hurricane Dryer and please let us know if there is anything else we can assist you with.
I called cpap.com at the recommendation of my doctor to find parts for my dreamstation 2 cpap machine, which know one else seems to have. The woman that I spoke with found the parts and walked me through how to order them and have them shipped the best way, couldn't have been easier, as I have been looking for these parts for over two weeks. Only wish I could remember the girls first name so as I could thank her again.
Hi Bob,
Thank you for letting us know that you received the needed service. Please let us know if there is anything else we can assist you with.
Crystal was so helpful! She led me to the right product which I was having a really hard time finding, explained what I needed, and even sent me an extra sheet to help measure for a mask. Really appreciate it!
Hi Mimi,
Thank you so much for sharing your experience with us! We hope to hear from you again soon.
I contacted CPAP.com with a problem with my CPAP machine. Chad was able to promptly diagnose the problem and provide suggested solutions for me to try. His response was quick and easy to understand! Well done Chad! Thanks.
Hi Cesar,
We're glad to hear that Chad, managed to provide you with the assistance you needed. Please let us know if there is anything else we can assist you with.
I am extremely pleased with the service I received. Chad helped me through online chat. He answered my questions and was very professional and understanding of what I needed. I will do business with the company again.
Hi Thomas,
Thank you for sharing your experience with us. We look forward to hearing from you again soon!
Excellent customer service! Way up there in quality. Patient and thoughtful! Continued to offer helpful suggestions throughout the call. What a pleasure and relief.
We are pleased to hear that you received great service! We hope to hear from you again soon.
Very nice and helpful people, who answered all my questions and concerns.
I will definitely use them from now on for all my CPAP needs!
Hi Troy,
Thank you for the kind words. We are looking forward to hearing from you again soon.
Emerald G answered my phone call very quickly and handled information request professionally. Emerald confirmed the information I provided to her, listened attentively and was very responsive to to all my questions and concerns.
It was very nice talking to customer service person that cares about doing a good thorough job.
Hi John,
We're glad to hear that you received prompt service. We'll be sure to share your kind words with Emerald and we hope to hear from you again soon!
After getting the runaround from the new CPAP supplier for my insurance company, I had just about given up, and then I remembered cpap.com. Carol spent time explaining all the new things you had so I could make the right choices for my machine. I was at my wit's end before calling you, I have to admit, but Carol gave me the best service and spent the time helping me pick out the correct supplies; you folks are number one.
Hi Joe,
We're very sorry for your initial frustrations. Thank you for letting us know that Carol, managed to provide you with the level of service you deserve! Please let us know if there is anything else we can assist you with.
As so said: just excelent. Thank you, Chad. You were outstanding. Accurate, professional, fast and... just great!
Hi Luis,
We're glad to hear that Chad, provided you with the excellent service you deserve! Please let us know if there is anything else we can assist you with.
Chad was very quick to answer my questions and ready to help. Could Not complete payment and he showed me where to find code.
Hi Amy,
That's great! Please let us know if there is anything else we can assist you with.
I have a new auto set CPAP machine. I was sleeping well, my incidents during my sleep were or are 1.3. I was adjusting and trying new settings, and recently, I noticed my breathing was loud throughout the night. I thought ot was the machine. I called this morning and Brandy listened and quickly knew the problem. She walked my through some settings i have never seen. She was patient snd confident on the resolve. I look forward to a quiet night tonight. Thank you Brandy!
Hi Imelda,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Chad was a great help with filter placement and responded quickly to my question! The site he provided was visual for filter placement.
Excellent! Please let us know if there is anything else we can assist you with.
Darrell Does A Great Job! Darrell Does A Great Job! Darrell Does A Great Job! Darrell Does A Great Job!
Hi Stephen,
Yes he does! Thanks for sharing your experience with us and we hope to hear from you again soon.
Daryl was a great help on answering all my questions about the CPAP travel machine. He offered suggestions which helped me navigate what attachments and add ons were best for me. He also gave me a discount on some of them. It was a pleasure working with him.
Hi Arthur,
That's wonderful! Than you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Answer: Hi Mary, It really depends on the mask that you are ordering. If you are able to provide me the name of the mask that you are interested in purchasing, I can give you a for certain answer. We can be reached at: 1-800-356-5221, or you can provide the name of the mask by sending an e-mail to: cpap@cpap.com.
Answer: Hi Walter, No, CPAP.com does not accept Medicare assignment and has no relationship with them.
Answer: Hi Walter, No, CPAP.com does not accept Medicare assignment and has no relationship with them.
Answer: I had no problem using 2 suppliers. I continue to use the first for my supplies and used cpap.com for a travel machine. All you need to do is have your doctor send in a prescription to the new supplier.
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Hi Tina,
Thank you for sharing your experience! Please let us know if there is anything else we can assist you with.