CPAP.comReviews 1,469

Our customer service agent Daryl was outstanding. We had endless headaches working with our insurance company's CPE provider - endless headaches and no results. When we learned that we would be charged MORE for a new machine from the provider with no idea when it might arrive, we went to CPAP.com. Daryl gave us the information we needed, was patient, courteous and thorough. And we received the new machine promptly at less cost to us.

I got notified my name on the order did not match my prescription on file and could not be completed until it was corrected. It was an easy misunderstanding on my part. I spoke with Brandy in Customer service and it was a breeze to get everything to match. It did not delay my order at all. Thanks for making it easy.

I have never had customer service like the one provided to me with your organization before. The representative was kind, patient, thorough, and extremely pleasant and knowledgeable. My order was taken quickly, efficiently, and with consideration to my needs.

I spoke with Misty telling her how confused I was with filing a Insurance claim. This was all new to me and this was my first time. She was so kind and pleasant with me. She helped me with every step I needed to take. I was very satisfied with Misty!

Chad helped me have a better understanding of what all of abbreviations, etc meant. I haven't ordered yet, but will be sending my prescription.

My CPAP machine was recalled by the manufacturer and I had to order a new one. My doctor recommended CPAP.Com. I called them and was helped by customer service representative "Brandy". She was very knowledgeable about their products and helpful in picking out the right machine for me. The buying experience was seamless and stress free. I highly recommend CPAP.com to anyone in the market for a CPAP machine.

It's easy when everything goes right but the true measure of any company is how they handle customer issues that go wrong. And this is where Carol M. At CPAP.com Customer Service really shined. Courteous, personable and professional, Carol helped me quickly resolve an issue to achieve an outcome that helped me and her company. She is truly a credit to CPAP. Com and what I say is this: Give that girl a raise!

Live in Canada, their website had an issue thus called and Daryl C fixed all, but very high prices now.

Definitely will be using CPAP.com in the future. Had to correct an order at the last minute and Chad was friendly and efficient in helping me out via their online chat. Rare that dealing with customer service with a company makes me want to spend more money with them.

Placed a online order for items for my cpap equipment not realizing my order on file was linked to a previous address. The representative handling my call Brandy listen and quickly made the necessary changes and updated my account after verifying the requested changes. In addition Brandy suggested the best way to order replacement parts in the future. Thank you Brandy for your support, its appreciated.

I found this to be a very positive experience while ordering a bipap to replace the Phillips recalled devise. Replacements are scarce due to high demand amid supply issues. Brandy helped me through the process like a pro. She was informative and patient with me. I had confidence in her knowledge. Thanks Brandy and cpap.com!
Jack.

Daryl was friendly and helpful as I asked him to look at different masks since I wanted to try something new.

Zachary from cpap.com did an excellent job helping me with my order issue. Thank you Zachary and thank you cpap.com!

What a wonderful person to help me with my online order. When I placed my order, it did not apply my online discount code. This representative got right on it and helped me. Super polite and professional. Will deal with this company again.

Korrin at cepap. Com was the bomb she was very helpful with ordering my new machine Even when we got disconnected she called me back who does that? Korrin does thank you for your concern for others god bless stevec

I dealt with Zackery and Erica. Both were great and easy to deal with. I had an issue with the Fedex overnight service. Not a cpap.com issue. They refunded my shipping even though they did not have to. FYI, FedEx will not stand behind thier overnight services and will not refund your money when they don't do what they say.

I had a question about a face mask option for my husband. Zachary was very helpful. He was knowledgeable on the fit of the mask. We look forward to trying it out to see if it works.

Had been awhile since I'd ordered and Brandy helped me get through the process. She was able to find my old account, reactivate it, and get me the supplies I needed. Thanks a bunch!