CPAP.comReviews 1,469

Crystal was extremely helpful with a situation I had with shipping. She was very prompt on responses and took care of the issue right away. Thank you so much crystal for being such a great help!

I connected with CPAP.com thru the website Chat/Text.
Shelly responded right away in a very professional manner.
The newest Medium size N20 nose-cushion I received looks and fits more like a small and possibly got miss-marked.
After discussing my particular issue Shelly suggested sending me another to compare and try to get me the right solution.

Great to get Customer-Focused support from Shelly at CPAP.com

I'm buying a new ResMed machine out of pocket because I can't risk using a recalled Phillips Dreamstation. This is a stressful situation for a purchase, compounded by supply shortages -- cpap.com was the only place I found that had machines in stock. But Brandy put me completely at ease, answered all my questions, and helped me make confident choices about options based on her expertise. Although the price was high, it's clear this company and its employees take customer service very seriously.

I called in to address some problems with an order I placed earlier today. Brandy immediately corrected the issues AND added a promotional discount to my order so it was much LESS than the original. I looked for an email with a discount, but I couldn't find one when I submitted the order. Time was important because I wanted expedited shipping and Brandy made it happen. Thank you so much Brandy and CPAP.COM!

Medicare, Medicare Advantage Customers Beware!
I purchased a top of the line Resmed machine from CPAP.Com in October and until today I was quite satisfied with the response and prompt delivery.
Today however, I called my insurance company (Aetna M/C Advantage) to ask why my reimbursement claim of $974.99 had been rejected. I am told Medicare will not reimburse a direct sale of this equipment, but it must be set up as a 13 month rental.
CPAP.Com knows this but intentionally does not make this known on the website but leads one to believe they will assist with reimbursement. All they do is provide a printable form, you do all the work.
I believe it to be intentional and deceptive on their part. A legitimate business would forewarn Medicare customers and not dodge the truth.
I called customer service who has a battery of excuses for not dealing up front with my problem, finally hanging up as I pressed on about them knowing it was an intentional ploy to deceive.
These guys do not do business on a rental basis, I'm told. If not why not reveal this to those of us on Medicare which I'm sure must be a large percentage of CPAP users. I am now with no recourse, and I'm stuck with a $974. Expense with no possible reimbursement. They will not accept the machine back for a refund.
This is a dishonest, deceitful organization. BEWARE!

Customer service is great, thanks to Brandy T! She was very pleasant and knowledgeable. Ordering the device was easy too.

I had a RedMed water tub with a hairline crack. It was still under warranty. CPAP customer service answered my call with almost no waiting time! Brandy was able to process an order for a replacement tank immediately and it shipped same day! Amazing service! Thanks so much!

Chrystal was a GINORMOUS HELP today! Cpap.com and it's customer service ROCKS! Thank you for all you do to help your customers!

Calling CPAP.com for my order was simple and easy. Brandy was a delight to talk with and was very helpful in making sure I had all of my questions answered. Good job!

I have never had a more horrible experience then I did with this company. They refused to take the information on their form sent to my doctor, unless it was worded their way. This went back and forth several times, finally I gave up. They would not except from my doctor that I needed an oxygen concentrator. I am too old to put up with rudness and failure to help a consumer. If you had a good experience with this company, good for you. I didn't.

I just had the best customer service experience with Daryl C. I was having trouble ordering supplies with my FSA card, and he walked me through it very patiently and kindly. He had to troubleshoot a few issues with the Rx and the payment, and he did so very quickly and professionally. He even saved me some money! For my first time purchasing from here, it was a great experience.

I called the 800 number because I was having an issue setting up a new account online. Just as Brandy answered, I swallowed something the wrong way and could not talk, so I hung up. A minute later, my phone rang, and it was Brandy, saying that a call had come in from my number but had been disconnected. How many times does that happen, that a business follows up like that, not making you call again and wait? Brandy walked me through every step, answered all my questions, and gave me the kind of service one rarely gets anymore. I am so pleased that I decided to try cpap.com and grateful to Brandy for all her assistance. I expect to be a customer for life.

I have completed two chats with agents on cpap.com. The chats were easy and both agents were VERY helpful. Thank you CPAP.com!

I called and Brandy answered. She was very pleasant and helpful. The phone call did not even lasted a minute and everything was resolved.

Great experience. Asheligh was professional, knowledgable and friendly. She has a great understanding of products and how they integrate with different CPAP machines. She was awesome!

Knowledgeable, courteous and friendly: That is my take on CPAP.com. My new machine also shipped the same day so I guess I should efficient to the list as well